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senior program manager resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Award-winning Business Development leader offering 20 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition, contract negotiation, program management, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.

Skills
  • Implementation planning
  • Lean/Six Sigma
  • Client Interfacing
  • Project cost management
  • Strategic goal development
  • Project coordination
  • Simultaneous Development Team Management
  • Relationship Management
  • Strategic planning
  • Staff Management
  • Sales and marketing
  • Business planning
  • Negotiation
  • Business Development
  • Territory Management
  • Systems and software programs
  • Verbal and written communication
  • Relationship building and rapport
  • Networking strength
  • Account management
  • Sales expertise
  • Goals and performance
  • Bilingual in English and Spanish
Work History
10/2012 to Current
Senior Program Manager Saic Pensacola, FL,
  • Identified system needs and designed processes to support business requirements.
  • Collaborated with development teams, internal customers and product line management to verify delivery of desired quality requirements to distributors.
  • Tracked and reported program results to customers and stakeholders to facilitate change management activities.
  • Mentored and supported 20 department employees to create strong workplace culture.
  • Launched Project Restore & Covid-19 programs and gathered functional and business requirements to support team and mitigate risks.
  • Performed program research and analyzed data collection to develop cost estimates and budgets.
  • Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.
  • Collaborated with DEO staff to define legal and operational parameters.
  • Designed infrastructure solutions to resolve business issues and improve delivery processes.
  • Networked in local community to identify business opportunities.
  • Devised tools and benchmarks to improve team performance and monitor production.
  • Directed several simultaneous projects to boost business opportunities.
  • Evaluated employee performance on a monthly basis and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed internal operational standards and productivity targets during fiscal years.
  • Generated new business with marketing initiatives and strategic plans.
  • Completed and submitted monthly and yearly reports to support executive decision making.
  • Uncovered and qualified prospects and sales opportunities in targeted markets using external resources.
  • Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
10/2008 to 03/2021
Director of National Accounts Syneos Health, Inc Provo, UT,
  • Domestic USA & Latin America –Corporate, Associations, Incentive programs and Tour & Travel.
  • Responsible for the relationship management of high profile accounts; managing existing client expansion, profitability, retention, and customer satisfaction.
  • Responsible for developing and implementing strategic account plans and account reviews; performing analysis, consultation and negotiation with customers.
  • Additional responsibilities include overseeing clients’ contract fulfillment; maintaining key customer relationships; problem solving and driving results against target.
  • Responsible for the development of new sales & marketing strategies to drive more business over need periods.
  • Managed and serviced all aspects of domestic and Latin America sales.
05/2005 to 10/2008
Senior Sales Manager Kimpton Hotels Philadelphia, PA,
  • International, Northeast, West, Southeast, & Mid-Atlantic Markets –Corporate, Associations, Incentive programs and Tour & Travel.
  • Recipient of the “Rising Star Award” for having the highest percentage to goal in the entire company (total of 11 hotels). Received the “Million Dollar Producer Award”.
  • Top sales revenue producer of the year 2005 in the entire company (11 hotels).
  • Responsible for the mentoring of the Sales Managers for successful selling.
  • Successfully increased corporate sales by 198%. Finished 2005 year at 388% of goal.
  • Responsible for the development of new sales & marketing strategies to drive more business over need periods.
  • Responsible for the mentoring of the sales team for successful selling.
  • Finished 2006 at 216% of goal. Top revenue producer for the entire company for 2006. Received the “Million Dollar Producer Award”.
  • Finished 2007 at 188% of goal. Received the “Million Dollar Producer Award”.
  • Responsible for the relationship management of high profile accounts; managing existing client expansion, profitability, retention, and customer satisfaction.
  • Responsible for developing and implementing strategic account plans and account reviews; performing analysis, consultation and negotiation with customers.
  • Additional responsibilities include overseeing clients’ contract fulfillment; maintaining key customer relationships; problem solving and driving results against target.
02/1996 to 05/2005
National Sales Manager Emergency Essentials Salt Lake City, UT,
  • Responsible for building and maintaining excellent business relationships with Corporate and Association clients.
  • Managed and serviced all aspects of domestic and international sales and events.
  • Researched, qualified, solicited, negotiated and closed new incremental business from existing accounts and other sources.
  • Responsible for the development of new marketing strategies.
  • Handled Domestic and International accounts with special focus on the Southeast and International markets (Corporate and Associations).
  • Increased regional sales by 185%.
  • Responsible for oversight of various employees and the successful coordination with other departments.
  • Performed human resources functions in the company, including recruitment and training.
  • Southeast Market –Corporate, Associations, Tour & Travel, & Incentives 25-900 rooms peak.
  • Managed short-term groups. International Market –All group sizes 25-900 rooms peak.
  • Successfully increased International sales by 145%.
  • Responsible for the hiring, training and progress of employees in the company.
  • Exceeded revenue goal by 200%.
  • Received company’s highest sales award –1999 Platinum Level Award.
  • Achieved revenue goal by 110%.
  • Achieved revenue goal. Constantly exceeded my quarterly goals by 130%-145%.
  • October 2001 –Established new record of most definite contracts turned in one month by booking 21 groups.
  • Received company’s “Circle of Excellence Award” for the 1st, 2nd, 3rdand 4thquarters in 2001.
  • Recipient of the “Achievers Circle Award”
  • Recipient of the “Circle of Excellence Award” due to the 1stand 2ndquarter results.
  • 1998 –Exceeded revenue goal by 150%.
Education
Expected in 05/2013
Master of Arts: Business Management
American Public University System - Charles Town, WV
GPA:
Expected in 05/2011
Bachelor of Arts: Business Management
American Public University System - Charles Town, WV
GPA:
Certifications
  • Florida Sterling Sterling Lean Six Sigma Certification 2020
  • Certified Hospitality Sales Professional
  • Agency for Workforce Innovation –Customer Service Training 2013
  • Florida Certified Workforce Professional Tier 1–Career Development 2012
  • Mastering Sales Strategies Certification -2011
  • Florida Certified Workforce Professional
  • Job Development Certification -2012

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Resume Overview

School Attended

  • American Public University System
  • American Public University System

Job Titles Held:

  • Senior Program Manager
  • Director of National Accounts
  • Senior Sales Manager
  • National Sales Manager

Degrees

  • Master of Arts
  • Bachelor of Arts

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