senior program manager resume example with 8+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Strategic senior leader and change driver with more than a decade of combined experience leading excellence, expansion, and continuous improvement of programs and services within healthcare, counseling, and additional care and support platforms - covering individuals suffering with mental health and substance use. Committed to ensuring equitable access to high-quality services, promoting mental wellbeing as key component of comprehensive healthcare. Skilled at collaborating with multidisciplinary teams in building new systems, programs, and culture of outstanding communication, efficiency, continuous improvements, and relationship building. Dedicated to building and leading talented teams while championing equity and inclusion. Passionate about continuous learning; currently in process of completing Doctorate in Organizational Leadership.


• Organizational & Team Leadership
• Strategic Planning
• Obstetrical Healthcare & Mental Wellbeing
• Operational Prioritization
• Changes Implementation
• System Development & Procedure Improvement
• Regulatory Compliance

• Cross-Functional Communications
• Diversity, Equity, Inclusion & Belonging (DEIB)

• Budget Coordination & Reporting
• Contract Management
• Partnership & Network Building
• Training & Development
• Team Building & Supervision
• Resources Allocation

  • Program Leadership
  • Program Management
  • Change Management
  • Public Health
  • Communication
  • Policy And Program Development
  • Health Improvement
  • Health Administration
  • Health Education
  • Research And Analysis
  • Proactive Problem Solving
  • Employee Relations
Work History
02/2022 to Current Senior Program Manager Insulet Corporation | Indianapolis, IN,

Spearhead training and operations of four-member team in Emergency Management & Recovery dedicated to person-centered crisis counseling, health equity access, and stress/trauma support. Control $500K annual budget. Manage cultivation of health partnerships and community response network. Enforce adherence to Washington State Healthcare Authority, FEMA, and SAMHSA regulations.

Key Contributions:

  • Maintained high levels of team performance, engagement, and morale through motivational leadership, employee self-care promotion, and DEIB compliance.
  • Drove team to successfully service over 2,000 individuals in six months of programming.
  • Orchestrated development and launch of local crisis counseling program for flood survivors across two counties.
  • Enhanced service quality with introduction of client-centered, healthy equity approach to crisis counseling.
  • Improved access to recovery services by undocumented and non-English speakers by reporting challenges in government system use.
10/2017 to 03/2022 Director University Of Maryland | Berwyn Heights, MD,

Directed geographically-dispersed operations of highly successful four-state programs (Aging and Disability Resources, Family Caregiver Support, Tailored Support for Older Adults, and Accountable Communities of Health) – delivering quality services and support to 3,000+ Island County residents annually. Managed 12-member team and allocation of $3M annual budget. Coordinated staffing, care, community education, strategic planning, and resource allocation.

Key Contributions:

  • Effectively addressed growing service demands of up to 30% annually with implementation of new work plans for capacity development in alignment with state and federal requirements.
  • Led teams to achieve perfect audit ratings annually from 2018 to 2022.
  • Headed smooth integration of State Health Insurance Benefits Advisors (SHIBAs) and volunteers into departments, covering requests for proposals and work plan development for funding from Office of Insurance Commissioner.
  • Collaborated in Island County-wide efforts to evaluate social determinants of health screening and service development, covering patient assessments, referrals, resources, and support.
  • Strengthened county Community Treatment Team (CTT), including local hospitals, mental health providers, law enforcement, opioid outreach, and county human services.
11/2014 to 10/2020 CEO/Program Director/Founder (Remote) Create With Soul LLC | City, STATE,

Established and operated company specializing in personal and professional wellbeing, self-care, and interpersonal development workshops, programs, and retreats.

Key Contributions:

  • Directed full lifecycle of more than 200 highly successful personal and professional events throughout tenure.
Expected in 10/2025 to to Ph.D. | Organizational Leadership Adler University, Chicago, IL GPA:

Studies in Social Justice and Organizational Leadership

Expected in 06/2022 to to Master of Arts | Maternal & Child Health Systems Bastyr University, Kenmore, WA GPA:

Thesis: "Do the Work - Policies and Practices for Working Birthing People"

Expected in to to | Organizational Leadership Colorado State University - Pueblo, Pueblo, CO GPA:
Expected in 06/2008 to to Certificate of Midwifery | Seattle Midwifery School, Seattle, WA GPA:

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Resume Overview

School Attended

  • Adler University
  • Bastyr University
  • Colorado State University - Pueblo
  • Seattle Midwifery School

Job Titles Held:

  • Senior Program Manager
  • Director
  • CEO/Program Director/Founder (Remote)


  • Ph.D.
  • Master of Arts
  • Some College (No Degree)
  • Certificate of Midwifery

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