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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Versatile, goal-oriented Senior Program Manager with 16+ years of IT experience supporting the strategic direction of large-scale programs, setting budgets and managing risks while achieving overall company goals and exceeding customer expectations.

Skills
  • Program, Project & Delivery Management
  • Strategy Analysis & Business Planning
  • Process Analysis & Performance Improvement
  • Risk & Issue Management
  • Stakeholder Management
  • Effective Communication
  • Problem Solving
  • Vendor Management
  • Agile & Waterfall Methodologies
  • Salesforce CRM
  • AWS Cloud Fundamentals
  • Summary:
  • Versatile, goal-oriented Senior Program Manager with 16+ years of IT experience supporting the strategic direction of large-scale programs, setting budgets and managing risks while achieving overall company goals and exceeding customer expectations.
  • Administrative, Presentations
  • Agile, Problem Solving
  • Budgeting, Process Analysis
  • Budgets, Process improvement
  • Budget, Processes
  • Business Planning, Progress
  • Business plans, Project management
  • Business processes, Project plans
  • Change management, Real-time
  • Continuous improvement, Reporting
  • CRM, Risk management
  • Clients, SPS
  • Data analysis, Strategy
  • Decision making, Strategic
  • Delivery, Strategic Analysis
Education
R.V. College of Engineering Bangalore, Expected in Bachelor’s : engineering, Electrical & Electronics - GPA :
Certifications
  • ITIL Foundation
  • Certified Scrum Master
  • Certified Salesforce Administrator
Work History
Aecom Technology Corporation - Senior Program Manager
Honolulu, HI, 02/2017 - Current
  • Develop and implement Strategic Analysis and implementation of programs that influences the P&L for US Consumer Bank portfolio.
  • Collaborate with internal teams to identify problems and real-time solutions, including data analysis and reporting.
  • Developed the roadmap for the Marketing team within US Consumer Bank Portfolio in collaboration with various cross-functional teams to drive and execute programs effectively.
  • Identified gaps in current PMO processes & proposed improvements to simplify information and communications of program progress to various stakeholders.
  • Develop and create consistent presentations, Management reports, external correspondence regarding program performance provides technical, administrative, and operational management of assigned projects, including contract and subcontractor management.
  • Work with project managers to document processes and project artifacts.
  • Work with the project team plan project, estimate costs, and manage project to completion.
  • Develop, communicate and implement program / project risk / issue management plans and strategies (e.g., mitigation, avoidance, transfer, acceptance).
  • Conducting risk management, contingency and scenario planning using a variety of project management tools.
  • Use business data and statistical methods to provide insight into business performance and suggest areas for and methods of improving operations.
  • Work with both internal finance and analytics teams as the key interface for Digital team's managerial reporting.
  • Drive continuous improvement in the way we deliver initiatives to our Business.
  • Ensure best practices are in place for project execution and management.
  • Develop and present reports to management for use in decision making and strategic planning.
  • Provide simplified data visualization on business and financial performance, including digital business processes.
  • Performed program research and analyzed data collection to develop cost estimates and budgets.
  • Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.
  • Collaborated with development teams, internal customers and product line management to verify delivery of desired quality requirements to distributors.
Drs Technologies - Project Manager
Rock Island, IL, 05/2016 - 01/2017
  • Management of schedule and budget related to the IT infrastructure build.
  • Managing the customer interface for all matters related to the build and migration.
  • Leading the technical team (4-6 engineers).
  • Ensuring that engineering processes are followed and relevant standards adhered.
  • Full responsibility for the build and deployment of the supporting IT infrastructure for SPS Contact Center Platform upgrade.
  • Supporting the overall migration planning and deployment strategy.
  • Responsibility for the production of all formal documentation related to the IT infrastructure.
  • Provides performance review input and development recommendations for team members.
  • Manage project scope and manage project changes through the change management process.
  • Work with customers and technical resources to develop project plans, detailing work break down structures and identify critical path.
  • Extensive stakeholder management.
  • Management of project costs (cash and P&L).
  • Maintenance of portfolio level plans including associated resourcing plans for the entire infrastructure team.
  • Preparation of key project documentation.
  • Running regular project and portfolio steering groups, presenting progress, risks and decision points.
  • Adhering to the company project lifecycle including maintenance of detailed project plans, project charters, risks and issue registers, regular reporting.
  • Developed implementation methodologies to rein in project costs while meeting key milestones.
  • Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
  • Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
Drs Technologies - Project Manager
Columbia, MD, 08/2015 - 05/2016
  • Created and managed master program plan.
  • Managed end-to-end project delivery.
  • Developed project plans with forecasts, estimates, and resource assignments.
  • Provided guidance to team and other program managers.
  • Collaborated with participants to determine product timeline.
  • Prepare project documentation, deliverables, finances, resource allocations, and status.
  • Responsible for budgeting and forecasting, expense reporting, risk management, status reporting, and execution.
  • Develop strategy and architecture for clients in alignment with business plans.
  • Collaborate with participants to determine project timeline.
  • Account for complete project lifecycle from inception to closure.
Drs Technologies - Project Manager
Madison, WI, 03/2007 - 08/2015
  • Ensuring effective communication and organizational change management is implemented on projects involving all stakeholders.
  • Set and manage our business partner’s expectations, assessing when to re-prioritize based on changing environment.
  • Solve complex problems and develop customer-specific solutions across multiple layers of internal and external stakeholder groups.
  • Identifying, manage, escalate, and mitigate all risks and issues on projects.
  • Regular liaison with the project steering committee to ensure project governance is maintained.
  • Managing multiple IT projects from inception to completion.
  • Proven track record of successfully managing multiple projects at various stages of the project life cycle.
  • Engage in ongoing process improvement, including reviewing, revising, and implementing SOPs and Methods.
  • Responsible for conducting a strategic and institutional planning process and developing program plans that support strategic objectives.
  • Developed and initiated projects, including managing costs, schedule and performance.
  • Identified, reviewed and applied policies and procedures by exercising informed judgment to achieve optimal performance.

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Resume Overview

School Attended

  • R.V. College of Engineering

Job Titles Held:

  • Senior Program Manager
  • Project Manager
  • Project Manager
  • Project Manager

Degrees

  • Bachelor’s

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