Versatile, goal-oriented Senior Program Manager with 16+ years of IT experience supporting the strategic direction of large-scale programs, setting budgets and managing risks while achieving overall company goals and exceeding customer expectations.
Skills
Program, Project & Delivery Management
Strategy Analysis & Business Planning
Process Analysis & Performance Improvement
Risk & Issue Management
Stakeholder Management
Effective Communication
Problem Solving
Vendor Management
Agile & Waterfall Methodologies
Salesforce CRM
AWS Cloud Fundamentals
Summary:
Versatile, goal-oriented Senior Program Manager with 16+ years of IT experience supporting the strategic direction of large-scale programs, setting budgets and managing risks while achieving overall company goals and exceeding customer expectations.
Administrative, Presentations
Agile, Problem Solving
Budgeting, Process Analysis
Budgets, Process improvement
Budget, Processes
Business Planning, Progress
Business plans, Project management
Business processes, Project plans
Change management, Real-time
Continuous improvement, Reporting
CRM, Risk management
Clients, SPS
Data analysis, Strategy
Decision making, Strategic
Delivery, Strategic Analysis
Education
R.V. College of EngineeringBangalore, Expected in ā āBachelorās:engineering, Electrical & Electronics - GPA:
Certifications
ITIL Foundation
Certified Scrum Master
Certified Salesforce Administrator
Work History
Aecom Technology Corporation - Senior Program Manager Honolulu, HI, 02/2017 - Current
Develop and implement Strategic Analysis and implementation of programs that influences the P&L for US Consumer Bank portfolio.
Collaborate with internal teams to identify problems and real-time solutions, including data analysis and reporting.
Developed the roadmap for the Marketing team within US Consumer Bank Portfolio in collaboration with various cross-functional teams to drive and execute programs effectively.
Identified gaps in current PMO processes & proposed improvements to simplify information and communications of program progress to various stakeholders.
Develop and create consistent presentations, Management reports, external correspondence regarding program performance provides technical, administrative, and operational management of assigned projects, including contract and subcontractor management.
Work with project managers to document processes and project artifacts.
Work with the project team plan project, estimate costs, and manage project to completion.
Develop, communicate and implement program / project risk / issue management plans and strategies (e.g., mitigation, avoidance, transfer, acceptance).
Conducting risk management, contingency and scenario planning using a variety of project management tools.
Use business data and statistical methods to provide insight into business performance and suggest areas for and methods of improving operations.
Work with both internal finance and analytics teams as the key interface for Digital team's managerial reporting.
Drive continuous improvement in the way we deliver initiatives to our Business.
Ensure best practices are in place for project execution and management.
Develop and present reports to management for use in decision making and strategic planning.
Provide simplified data visualization on business and financial performance, including digital business processes.
Performed program research and analyzed data collection to develop cost estimates and budgets.
Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.
Collaborated with development teams, internal customers and product line management to verify delivery of desired quality requirements to distributors.
Drs Technologies - Project Manager Rock Island, IL, 05/2016 - 01/2017
Management of schedule and budget related to the IT infrastructure build.
Managing the customer interface for all matters related to the build and migration.
Leading the technical team (4-6 engineers).
Ensuring that engineering processes are followed and relevant standards adhered.
Full responsibility for the build and deployment of the supporting IT infrastructure for SPS Contact Center Platform upgrade.
Supporting the overall migration planning and deployment strategy.
Responsibility for the production of all formal documentation related to the IT infrastructure.
Provides performance review input and development recommendations for team members.
Manage project scope and manage project changes through the change management process.
Work with customers and technical resources to develop project plans, detailing work break down structures and identify critical path.
Extensive stakeholder management.
Management of project costs (cash and P&L).
Maintenance of portfolio level plans including associated resourcing plans for the entire infrastructure team.
Preparation of key project documentation.
Running regular project and portfolio steering groups, presenting progress, risks and decision points.
Adhering to the company project lifecycle including maintenance of detailed project plans, project charters, risks and issue registers, regular reporting.
Developed implementation methodologies to rein in project costs while meeting key milestones.
Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
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