senior program manager resume example with 13+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Enthusiastic professional looking for a change and challenge. Analytical and results-oriented Program Manager with progressive career history in program management. Collaborative and motivating leader with significant experience managing, supervising and directing large teams and remote personnel. Dedicated with strong work ethic and excellent technical problem-solving and troubleshooting skills. Focused on delivering high-quality projects on tight schedules. History of successfully developing and managing strong teams through proactive training and issue management. Adept at leading projects from development to delivery. Effective people manager and big-picture thinker.

  • Professional and mature
  • Project coordination
  • Performance monitoring
  • KPI management
  • Program leadership
  • Program creation and implementation
  • Key partnership cultivation
  • Staff training and development
  • Marketing tactics
  • Customer relations
  • Team oversight
  • Quality management systems
  • Organizational skills
  • Computer skills
  • Time management
  • Microsoft Office
  • Analytical
  • Working collaboratively
  • Friendly, positive attitude
  • Business writing
  • Professional and mature
  • MS Office
  • Team management
  • Collaboration
  • Relationship building
  • Data management
Work Experience
08/2019 to Current Senior Program Manager Aecom Technology Corporation | Edinburg, TX,
  • Built high-performing teams, personally interviewing, hiring, training and coaching new members and continuously appraising performance and resolving shortcomings.
  • Monitored and created reports showcasing program outcomes to communicate results with clients and stakeholders.
  • Developed programs and initiatives to support organization's long-term goals.
  • Designed and implemented standard operating procedures in various departments for optimal efficiency.
  • Analyzed program data to assist in strategic decision-making.
  • Cultivated relationships with senior executives, program partners and sponsors to maintain stability in program support, and overall direction.
01/2021 to Current Owner American Society For The Prevention Of Cruelty To Animals | New York, NY,
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
  • Assessed team proficiencies, identifying and targeting areas for improvement.
  • Hosted fundraising events for various charities to boost brand awareness and community engagement.
  • Identified operational weaknesses and developed improvement plans to correct problems.
11/2011 to 08/2019 Senior Quality Specialist Kaiser Permanente | Happy Valley, OR,
  • Collaborated with management to discuss effective plans for resolving major quality problems.
  • Increased process improvement initiatives by troubleshooting problems for corrective action to boost functionality and workflow.
  • Planned and conducted strategy meetings to brainstorm new ideas and deliver program and milestone updates.
  • Completed quality assurance reviews to assess accuracy of data and validate results.
  • Prepared data examples, runs and views for client meetings.
  • Mined data to uncover insights and identify market trends and inflection points.
  • Managed diverse projects for data capture, storage and forecast analysis.
  • Oversaw surgical departments, establishing core values and operational mindset to establish solid foundation of principles and operational mindset.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
08/2006 to 06/2010 Cardiac ICU Registered Nurse Highmark Inc. | Irwin, PA,
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Explained patient conditions, procedures and treatment protocols to patients and families.
  • Detected emerging problems by monitoring patients' behavior, vital signs and fluid intake and output.
  • Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education and Training
Expected in 08/2006 to to Bachelor of Science | Nursing University of Southern Maine, Portland, ME GPA:
Expected in 06/2006 to to | Oxford Hills Comprehensive High School, Paris, ME GPA:

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Resume Overview

School Attended

  • University of Southern Maine
  • Oxford Hills Comprehensive High School

Job Titles Held:

  • Senior Program Manager
  • Owner
  • Senior Quality Specialist
  • Cardiac ICU Registered Nurse


  • Bachelor of Science

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