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Senior Program Manager Resume Example

Resume Score: 80%

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SENIOR PROGRAM MANAGER
Professional Summary

A dynamic leader who implements state and federal programs to enhance self sufficiency. Advocate for several groups that are commonly unrepresented and unrepresented in work, school and community. A problem solver who communicates effectively and provide services needed to access equality in education, healthcare, financial literacy, and employment. Build and maintain relationships with external partners to educate on program needs, successes, and sustainability. Provide technical support to stakeholders who need support with program data, research deliverables reporting, surveys and presentations. Perform internal audits and use information to develop change to support program outcomes according to policy.

Daily task include coordinating cross functional teams across the state of 100 counties, training, coaching and deployment of trending professional development.

Working with research tools, coordinating stakeholder relations, and providing direct research services to stay on trend.

Skills
  • Implementation planning
  • Policy interpretation
  • Advocacy
  • Writer
  • Educator
  • Financial Literacy
  • Board Experience
  • Strategic Planning
  • Research
  • Business administration
  • Relationship Management
Work History
06/2016 to CurrentSenior Program ManagerNC Department Health Human Service | Raleigh, NC
  • Engaged with participants, partners and constituent groups to create positive, trusting and professional relationships.
  • Tracked and reported 100% program results to participants and stakeholders to facilitate change management activities.
  • Effectively supervised staff of 14 personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Increased operational efficiency by developing improved filing systems for confidential client records and reports.
  • Managed internal operational standards and productivity targets for
  • Completed thorough research into various topics of unserved and underserved disability groups.
  • Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free community action content.
  • Managed competing deadlines with efficiency.
  • Proofread copy written by colleagues to correct spelling, punctuation and grammar.
  • Organized material to research and complete writing tasks.
  • Reached out to individuals eligible for services to solicit applications and offer assistance.
  • Created professional and error-free correspondence to communicate with prospective and program participants.
  • Identified service gaps and located needed resources for individuals, including housing, work placement and other support.
  • Worked with participants to improve life choices and maximize benefits of programs.
  • Collaborated on program operations with stakeholders, including offering feedback from participants and improvement recommendations.
  • Detailed program operations and participant activities with comprehensive recordkeeping.
  • Educated potential participants on available services and processes to engage in program.
  • Determined needed and relevant interventions based on each participant's cognitive abilities and current needs.
  • Compiled socioeconomic data for specific program eligibility determinations and large-scale research purposes.
09/2014 to 05/2016Health Leadership FellowHealth Foundation Of Western & Central New York | Buffalo, NY

Health Leadership Fellows helped improve health and healthcare for people in poor communities of Western NY. Promoting the vision for a healthier Western York where racial and socioeconomic equity are prioritized so all can reach their full potential and achieve equitable health outcomes.

Worked with community partnerships to develop, implement and evaluate sustainable programs that made a difference in the lives of thousands young children and older adults in region, and support the community-based organizations that support them.

03/2005 to 12/2015DirectorWestern New York Independent Living Inc. | Buffalo, NY
  • Collaborated with management, technical members and fellow supervisors to organize efficient operations.
  • Created annual budget and developed comprehensive plan to accomplish agency objectives while staying within budget.
  • Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.
  • Utilized trends in non profit marketplaces to create solutions and refine business strategies.
  • Hired and directed teams of 21 employees to achieve daily and long term operations and business goals.
  • Devised strategies to reduce expenses, modernize operations and revamp procedures to improve agency operations.
  • Built strategic relationships with federal, state and local law enforcement agencies.
  • Led business initiatives resulting in numerous multi-year contracts.
  • Met customer service standards and expectations consistently by effectively communicating and actively listening.
  • Implemented agency brand development strategies, including business development strategies, logo designs, and website designs.
  • Maintained ongoing understanding of policy and programs to effectively and efficiently implement compliance standards.
Education
Bachelor of Science | Public Administration And ServicesSUNY Empire State College, Saratoga Springs, NY
Master of Science | EducationCanisius College, Buffalo, NY
Certifications
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • NC Department Health Human Service
  • Health Foundation Of Western & Central New York
  • Western New York Independent Living Inc.

School Attended

  • SUNY Empire State College
  • Canisius College

Job Titles Held:

  • Senior Program Manager
  • Health Leadership Fellow
  • Director

Degrees

  • Bachelor of Science | Public Administration And Services
    Master of Science | Education

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