Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Executive Profile

To Develop a strategic I.T. team that aligns with Corporate national growth initiatives while instilling industry best practices and methodologies with consistency across the company. To also foster and build relationships across all practices and departments within the organization.

Skill Highlights
  • Customer-oriented
  • Self-motivated
  • Employee relations
  • New Business Development
  • Negotiations expert
  • Employee relations
  • Mulitmillion-dollar P&L Management
  • Leadership/communication skills
Core Accomplishments

New Branch openings:

  • Successfully launched 2 new branches establishing profitability in after 9 months
  • Hired and mentored new sales and delivery team to transition the branch

Vice President of the Board (HSB):

  • Brought the non profit organization from running at a deficit to running profitably.
  • Refreshed the IT infrastructure, and 30 PC lab via fund raising and donations

Professional Experience
01/2006 to Current Senior Professional Services Manager Care | San Francisco, CA,
  • Leader for all services in the Great Lakes Region and National Video team revenue targets/budget of $30 million
  • Total organizational size of 90+ engineering and management
  • Price and contract negotiation with clients
  • Over sight on all regional activity
  • Assist with sales cycle by creating solutions and offerings that are attractable to all parties
  • Owner of all client satisfaction and strategy
  • Successfully opened 2 new markets (Washington DC and Atlanta GA) developed and establish sales relationships in new and existing markets
  • Trained inside and outside sales on services methodology and company approaches.
  • Achieved and exceed all goals in Grand Rapids while opening new business offerings and initiatives that also achieved first year goals within 9 months
  • Coordinated specialty teams and branch teams in several markets to have better alignment across various technologies
  • Captured most profitable service margin 2 years in a row.
  • Sep 2010 Coworker of the month
10/2002 to 2006 Chief Information Officer Unified Title | City, STATE,
  • Built a full team from scratch including, network administrators, help desk technicians, business analyst, data analyst and developers
  • Set corporate strategy for security and risk management
  • Established our compliance framework based on financial industry for PCI, and SOX
  • Worked directly with several national mortgage companies to develop system interfaces for order interaction as well as marketing campaigns
  • Negotiated data and voice communication contracts with annual savings of $35,000
  • Negotiated hardware and maintenance contracts with annual savings of $8,000 Negotiated Cell phone contracts resulting in $12,400 in annual savings
  • Lead a team of developers to design and create the enterprise legacy applications in a Microsoft environment with .NET.
  • Lead a development team in several .net and applications
2001 to 10/2002 Vice President - Director First American/Lenders Advantage | City, STATE,
  • Set technology direction and standards for the Lenders Advantage Division
  • Technology responsibilities included Licensing, Hardware purchase's,
  • Telecommunication standards and Software development
  • Put together a team to analyze current Telecommunications contracts and billing, resulting in $1.3 million in annual savings within the first 24 months of the teams operation
  • Lead and coordinated a staff that stretched across the North America bringing team unity to the geographically challenged team
  • Served on corporate committees for corporate standards, vendor contract reviews, technology direction and security standards
  • Established the first full enterprise disaster recovery and business continuity plan coming in $350,000 below budget
  • Active member of the National MISMO committee for the mortgage industry
1997 to 2001 Information Specialist/Project Manager Amway Ada, Mi | , ,
  • Created the first artificial intelligence application with case base reasoning for the call centers.
  • Used to track issues as well as assist the agents in resolving issues.
  • Owner of numerous applications in VB 6 with SQL and Sybase.
  • Create various web based applications used in call centers for knowledge management and as a email knowledge base.
  • Implementation of CRM project for North America and Canada (Project budget was $3.5 million).
Expected in 2012 | ITIL CDW, Madison, WI GPA:

ITIL training

Expected in Associate of Science | American Institute of Technology PA, , GPA:

A specialize Business management degree in Computer science and computer programming

Expected in | Management USAir, Pittsburgh, PA GPA:

USAir's Management training


Disaster Recovery, security, Virtualization, Computer programming, Project Management, Requirements gathering, risk management, Software development, IT strategy, Telecommunications

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School Attended

  • CDW
  • American Institute of Technology PA
  • USAir

Job Titles Held:

  • Senior Professional Services Manager
  • Chief Information Officer
  • Vice President - Director
  • Information Specialist/Project Manager


  • Associate of Science

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