Talented, results-producing Product Manager Professional with a proven record of accomplishment in planning and leading comprehensive product strategies in support of business goals and objectives. Expertise in directing the creation and steering the execution of new programs, products, and services. Passionate about data analysis, problem solving for customers, and collaborating across teams. Demonstrated success driving growth in targeted markets through implementation of key projects. Adept at communicating with executive management, vendors, partners, and internal stakeholders to coordinate a cohesive, exciting product vision.
Qualifications
Strategic product planning
Market and customer experience research
Strong analytical skills
Project management expertise
Cross-group collaboration
Forecast and budget management
Excellent problem solving skills
Strong customer communication skills
Technical Skills
Certified Microsoft Office Specialist
Mastery
10 years
Current
Database Management
Expert
10
Current
Accomplishments
Work Experience
SENIOR PRODUCT MANAGER, 01/2005 to Present Nice Systems – Baltimore, MD,
Driving highly-successful business and product strategy for academic Microsoft training and certification program.
Principal expert for product experience, academic customer needs, business opportunities, and long-term product roadmap.
Developed the certification product strategy and offerings for the Microsoft Office Suite and lead execution.
Identified key opportunity to grow sales in partnership with Public Sector Education division, launching new volume licensing sales channel which doubled revenue in 12 months.
Worked closely with engineering on long-term product strategy, roadmap and market requirements.
Set strategy and work with Microsoft Learning Marketing team to significantly grow adoption of certification within organizations, schools, governments, and direct to individuals.
Coordinated with cross-company business units to unify product messages and engaged with senior executives for sponsorship.
Created business requirements for new products/enhancements and work with Product Development Group to pilot and launch product.
Defined the vision for the online experience for customers.
Worked with the product development, platform team, and marketing to ensure that vision is being executed.
Gathered customer and end user feedback from external and internal input channels - customers, partners, hiring managers, sales, field marketing, and support - to continually refine the value message and to provide continuous input into the development and delivery of new products.
Delivered sales tools (presentations, white papers, demos, selling guides) for sales force.
Selected Contributions: Drove increased target-market product sales by 25% through designing and launching new customer-centric career-focused marketing strategy, resulting in Customer Experience Microsoft Award.
Jessica Claire Page Two Doubled certification product revenue (2.3x) and increased volume 25+% YoY during economic downturn.
Spearheaded strategy for training and certification offers and website experience as part of the Microsoft Elevate America outreach program for unemployed.
LEAD PRODUCT MANAGER, 01/2001 to 01/2005 Wolters Kluwer – VA, State,
Provided strategic leadership for flagship technology-based educational product, including overall direction for product enhancements, development, and maintenance requirements.
Developed, articulated and executed annual product plan.
Coordinated product and development resources in support of product plan with adjunct departments Development, Sales, Support, Professional Services, and Accounting.
Prioritized product steering goals and tactics ensuring that the activities of the group were in line with the business unit's goals and projections and in support of strategic plan and product vision.
Particularly enjoyed delivering product presentations as product evangelist for internal and external customer audiences.
Utilized customer profiling, needs analysis, market research, and competitive analysis to identify and address product market opportunities in support of the product strategy.
Managed product specialist team charged with providing region-specific marketing support for field sales.
Led product training and product update information to sales force.
Managed national conventions/exhibits, including guest speakers, customer dinners and corporate presentations.
Selected Contributions: Oversaw successful three-year major research project of product impact on education in partnership with Los Angeles Unified School District, UCLA, and Riordan Foundation.
Landed launch of new computer-based education product, which drove 25% increase in company revenue within two years of launch.
PROGRAM COORDINATOR, 01/1997 to 01/2001 Bio-Techne – Fresno, CA,
Cross-functional expertise in business and financial analysis, financial planning, accounting, marketing, teacher professional development, curriculum development and new project development.
Development and administration of departmental website.
Simultaneous project management and strategic planning for project growth.
Planning and facilitation of statewide conferences and workshops for continuing education requirements.
Research and compilation of data for curriculum reports and updates.
Editor of newsletter distributed statewide to all Career and Technical Education educators.
Managed departmental budget and reconciliation of accounts and year-end closing.
Financial analysis and adjustment of statements for projection of expenses.
Provided technical local and internet computer support including research and implementation of new hardware and software.
Researched and authored various departmental projects.
Selected Contribution: Created multiple database system products to enhance financial monitoring of budgetary expenditures.
Jessica Claire Page Three Managed two national conferences, including an Adult Education conference for over 1000 participants, and a National Association for Workforce Improvement conference for 100 state CTE representatives.
Education and Training
MBA: , Expected in 2001 Arizona State University - , GPA: Degree completed with honors while working full time
Bachelor of Science Degree: Biology Chemistry, Expected in 1996 Whitworth University - , GPA: Biology Chemistry
Microsoft Marketing Excellence Award 2010 For Customer Centricity Microsoft Gold Star 2007 and 2009: , Expected in - , GPA:
Certifications
Certified Microsoft Office Specialist Office 2007 Office 2010 Office 2013 Database Management Graphic Design Social Media Data Analysis
Interests
Lake Washington Institute of Technology Advisory Board for Business Technology Program 2012 Present Renton Technical College Foundation Board Member 2014-2015 Future Business Leaders of America Mentorship, Coaching, and Judge Volunteer 2013 Present Women in Gaming and Technology Group Active Moderator 2012 Present
Additional Information
C OMMUNITY LEADERSHIP Lake Washington Institute of Technology Advisory Board for Business Technology Program 2012 Present Renton Technical College Foundation Board Member 2014-2015 Future Business Leaders of America Mentorship, Coaching, and Judge Volunteer 2013 Present Women in Gaming and Technology Group Active Moderator 2012 Present
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School Attended
Arizona State University
Whitworth University
Job Titles Held:
SENIOR PRODUCT MANAGER
LEAD PRODUCT MANAGER
PROGRAM COORDINATOR
Degrees
MBA
Bachelor of Science Degree
Microsoft Marketing Excellence Award 2010 For Customer Centricity Microsoft Gold Star 2007 and 2009
