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Senior Processor Resume Example

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SENIOR PROCESSOR
Summary

Knowledgeable Loan Processor bringing 10+ years of experience in processing, banking and financial positions. Highly skilled in working well with people of all backgrounds to complete loan packages. Adept at building loyalty and trust between all parties to transactions including, underwriters, borrowers, closers and teammates. Multi-talented loan processing professional versed in customer service and servicer standards. Excellent communicator and decision-maker with a strong eye for detail and a proactive nature. Knowledgeable about the current mortgage loan market. Proficient time manager and collaborative team player trained in loan and underwriting processes.

Skills
  • Data entry
  • Production deadline management
  • Relationship development
  • Customer service
  • Problem resolution
  • Organization
  • Planning and coordination
  • Employee supervision and motivation
  • Employee training
  • Outstanding communication skills
  • Reliable
  • Team-oriented
  • Staff training and development
Experience
Senior Processor, Atlantic Bay Mortgage Group, May 2015-CurrentVirginia Beach, VA
  • Manage any conditions sent from underwriting departments.
  • Evaluate financial statements and contacted institutions and customers to clarify details.
  • Check approvals against established bank and government lending guidelines.
  • Communicates with customers via telephone and email to answer questions and resolve issues.
  • Discusses loan needs and financial histories with clients and conveyed information regarding application processes.
  • Submits completed loan packages quickly and efficiently.
  • Upholds compliance with privacy and security requirements, as well as federal statutes covering loans.
  • Reviews applications and paperwork and double-checked for accuracy.
  • Helps teammates with processes both technical and processing within guidelines.
  • Ability to meet and exceed allotted time frames.
  • Built strong relationships with teammates including loan officers, underwriters and borrowers.
  • Ability to multitask while maintaining efficiency.
Cross-Sell Representative, SunTrust Mortgage, April 2010-April 2015Virginia Beach, VA
  • Analyzed client capital structures and plans and recommended products and financial strategies to meet needs.
  • Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
  • Promoted products to individuals and businesses and analyzed and determined financial viability and productivity of target products and services.
  • Prospected and partnered with interested parties to develop investment plans and served as financial management advisor.
  • Delivered presentations to key decision makers and offered financial recommendations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Worked withcurrent and previous clients to determine ways to improve financial stability and meet personal financial goals.
Assistant Store ManagerMar, Reeds Jewelers, March 2009-March 2010Newport News, VA
  • Hired, trained and oversaw team of 10 with service, design and production professionals handling needs of customers.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Handled all delegated tasks, including scheduling and PTO.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Performed site evaluations, customer surveys and team audits.
  • Created agendas and communication materials for team meetings.
Assistant Manager, Zales Jewelers, January 2006-February 2008Virginia Beach, VA
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Handled scheduling store shifts across 7-day work weeks to promote proper and adequate staffing.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
Education and Training
High School DiplomaOcean Lakes High School, , Virginia BeachVAOctober 2001
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Resume Overview

Companies Worked For:

  • Atlantic Bay Mortgage Group
  • SunTrust Mortgage
  • Reeds Jewelers
  • Zales Jewelers

School Attended

  • Ocean Lakes High School

Job Titles Held:

  • Senior Processor
  • Cross-Sell Representative
  • Assistant Store ManagerMar
  • Assistant Manager

Degrees

  • High School Diploma

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