senior practice manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - - -
Executive Profile

Results driven Human Resources professional with 17+ years progressive experience across diverse industries. Creative and detail oriented with a history for developing strong business partnerships with a results-oriented track record of identifying opportunities that drive revenue and streamline operations. Ambitious project manager who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals.

Skill Highlights
  • Project management
  • Leadership/communication skills
  • Time Management
  • Client account management
  • Administration and compliance
  • Team Leadership
  • Acquisitions & Due Diligence
  • Self-motivated
  • Research and analysis
  • Cost saving strategist
  • Service Quality Improvement
  • Organizational Restructure and Change
  • Diverse Market/Industry Knowledge
  • Healthcare Reform Compliance
Core Accomplishments

Project Management:

  • Spearheaded and managed communication strategy resulting in a savings of $550,000+
  • Launched a flexible benefits program that recognized a savings of $500,000
  • Oversaw and managed a system integration for payroll and ORACLE to a single platform solution resulting in 25% reduction in costs
  • Created an "Early Return to Work Program" for Leaves of Absence which drastically reduced costs (including lost work time) by 65%

Operations Management:

  • Accountable for the project oversight, communication and integration of client's health and welfare plan changes including detailed system development planning, vendor interfaces, risk analysis and cost objectives
  • Responsible to mentor and coach client delivery teams on legislative changes, compliance, best practices, services and tools
  • Handled project management and execution related to system development including required changes for compliance and client business objectives.
Professional Experience
03/XXX3 to Current
Senior Practice Manager University Of Pennsylvania Health System Radnor, PA,

Manage and consult human resource professionals from a broad range of industries on their health and welfare strategy with an emphasis on regulatory compliance. Subject matter expert for plan provisions, best practices, service delivery models, ongoing processing and integration. Responsible to predict, identify and communicate internal and external risks related to administrative gaps between plan design, delivery models, best practice and client objectives. Lead a team of 15 associates and facilitate training programs across client teams on compliance and high risk processes.

08/2007 to 03/XXX3
Domain Manager Blackhawk Network, Inc. Chandler, AZ,

Ensured successful delivery of health and welfare services to clients with populations of 15,000+ actives and 150,000+ retirees. Support numerous client teams as the subject matter expert for best practices, services, tools and industry prevalence. Consult with clients to manage and drive health and welfare changes including annual enrollment planning through detailed project management including required system design changes and vendor interfaces.

09/2003 to 08/2007
AVP Benefits, Compensation & HR Technology 99 Cents Only El Centro, CA,

Measured and evaluated the impact of benefit programs through ROI metrics and aligned the results to human resource strategies and corporate goals. Led and supported corporate-wide initiatives and conducted multiple projects simultaneously. Supported global human resource leaders to implement and drive best practices. Participated in due diligence to document liability for acquisition.

06/1987 to 02/1995
Director of Benefits Polo Ralph Lauren City, STATE,

Responsible to govern the health and welfare, defined contribution and profit sharing programs to attract and retain talent. Benchmarked employee benefit programs and incorporated cost containment strategies for recommendations to senior leadership. Created new revenue streams through reduction in lost work days and implementing managed care programs.


SHRM -Society for Human Resources Management


Genpact Platinum Award - Barcelona, Spain

Global award recognizing an individual for operational and service excellence


Cornell University Human Resources Management

Six Sigma Training, Wilkes Barre, PA

Lean Training, Bridgewater, NJ

Expected in 1986 to to
Bachelor of Science:
Dominican College - Blauvelt, New York

Microsoft Office - Word, Excel, Power Point


Knowledge of federal and state regulations for compliance with government requirements, filings and Healthcare Reform

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Resume Overview

School Attended

  • Dominican College

Job Titles Held:

  • Senior Practice Manager
  • Domain Manager
  • AVP Benefits, Compensation & HR Technology
  • Director of Benefits


  • Bachelor of Science

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