Thirteen years of proven managerial skills as Senior Practice Manager in hospital setting with a
strong focus on patient satisfaction and quality metrics. Outstanding skills include communication, organizational, facility operations, and recruiting, developing and managing personnel.
Education and Training
Bachelor's Degree: General Business AdministrationFeb. 2005Eastern Nazarene CollegeBoston, MassachusettsGeneral Business Administration
Associate's Degree: General Business AdministrationFeb. 2003Eastern Nazarene CollegeBoston, MassachusettsGeneral Business Administration
CPR Certificate2017National CPR Foundation
Microsoft Office Suite
SENIOR PRACTICE MANAGER12/2013 to CurrentIPC Healthcare Inc. / Good Samaritan MedicalBrockton, Massachusetts
Successfully manage a Hospitalist program with 16 physicians, 3 Locums, and 7 mid-levels and 4 support staff.
Meet with physician's and staff to ensure clinical and administrative policies were followed for compliance and better quality of care.
Responsible for overseeing staff recruitment, training, supervision and appraisals; advertised open position announcements; and addressed employee issues with confidentiality.
Work closely with billing to monitor charges and payments and educated physicians and all incoming Locum staff in billing policies and procedures.
Participate and assist in preparation of monthly team meetings with hospitalist providers and nonclinical staff with a focus on systems, team building, patient flow, discharge compliance, staffing needs and patient/physician relationships.
Interact with the program/hospital medical staff and specialists to ensure appropriate and timely patient care, patient transfers, and patient referrals.
Worked closely with Hospitalist Director in the implementation and ongoing roll-out of multidisciplinary rounding, bedside rounding and Hospice program.
Coordinator of Hospitalist budget/finance, inventory and allocation of office and medical supplies while controlling all expenditures within the office.
Manage accounting operations, to include processing payroll, analyzing and implementing cost control, accounts receivable, and performance management.
PRACTICE MANAGER II accounts receivable04/2010 to 11/2013Mass General HospitalBoston, Massachusetts
Supervised and supported the billing and collection for medical services, management of , maximization of third party reimbursement and effective purchasing practices.
A "hands on" manager organizing, managing and coordinating all operational and administrative processes.
Manage support staff; organize and oversees work schedules (MD's, NP's, RN's, etc.) and assignments to meet operational needs.
Develop and implement procedures to ensure efficient processing of work including time of service co-payment collection, referral management, and pre-registration.
Hired and overseen orientation and training, provide corrective action, evaluates performance, approve time off requests, interprets hospital policies and ensures adequate coverage for all areas of responsibility.
Prepared and maintained payroll and compensation records for all staff utilizing Kronos software.
Led projects that involved improvements such as physician satisfaction, access, and phone systems functionality.
Implement relevant information systems such as managed care and patient appointments and ensures accuracy of data.
Worked closely with Physician Unit Chief, and Assistant Physician Unit Chief to develop the annual operating and capital budget.
Monitor budget performance during the fiscal year, verifying accuracy in the monthly budget statements.
Assisted the department head and Physician Unit Chief in assessing the impact of new federal and state legislation; changes in third-party reimburse regulations, and other changes in the external environment on the practice's programs.
Acted as the liaison to other hospital units or departments regarding security, safety project management, finance, information resources, research, etc.
Attends and participates in hospital committee meetings as appropriate.
Enforced fire and safety regulations for the office following established protocols and ensuring compliance with JCAHO, OSHA and Hospital guidelines.
BUSINESS MANAGER07/2005 to 04/2010The Boston Center/Arbour Counseling ServicesAllston, Massachusetts
Directed and supervise all administrative office functions of the clinic.
Assisted patients in resolving billing problems, appointments, etc.
Prepared and maintain payroll and compensation records for all staff and consultants.
Overseen all office functions and responsibilities of clinic, including appointment scheduling, patient reception and registration, insurance verification, including Medicaid; preparing charge slips, reviewing paperwork for legibility, proper coding, accuracy and completeness of data and backup documentation.
Served as backup for administrative staff as required.
Prepared regular administrative reports regarding revenue, units of service, payments, hard and soft time, payroll, etc., and reviewing reports with Clinic Director.
Arranged transportation for patients to and from the clinic.
Training new administration staff in all aspects of office operations including policies and procedures.
Ordering office and miscellaneous supplies.
Attending administrative meetings on/off site.
Recommending and implementing changes in office procedures as approved Interfacing with clinicians regarding billing and clerical problems.
Perform de-escalation interventions as deemed necessary.
ASSISTANT DIRECTOR01/2003 to 07/2005The Boston Center/Arbour Counseling ServicesAllston, Massachusetts
Maintained multi-line phone systems for three outpatient counseling centers.
Conducted daily administrative operations including but not limit to ordering supplies, medical records, and rendering insurance claims.
Responsible for insurance authorization and private approvals.
Updated and maintain expense reports and accounts payable/payroll.
Scheduled client intakes, meetings and conference calls.
Co-lead group therapy in accordance with assigned client needs.
Performed de-escalation interventions.
Adhere to all client confidentiality requirements and standards.
Overseen transportation coordination.
Worked effectively as a team contributor on all assignments.