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SENIOR PRACTICE MANAGER Resume Example

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SENIOR PRACTICE MANAGER
Professional Summary
Thirteen years of proven managerial skills as Senior Practice Manager in hospital setting with a strong focus on patient satisfaction and quality metrics. Outstanding skills include communication, organizational, facility operations, and recruiting, developing and managing personnel.
Education and Training
Bachelor's Degree: General Business Administration Feb. 2005 Eastern Nazarene College Boston, Massachusetts General Business Administration
Associate's Degree: General Business Administration Feb. 2003 Eastern Nazarene College Boston, Massachusetts General Business Administration
CPR Certificate 2017 National CPR Foundation
Skill Highlights
  • Program Management
  • Workflow Analysis
  • Strategic Planning
  • Reporting/Budgeting
  • Microsoft Office Suite
  • Human Resources
  • Meditech 6
  • Kronos Software  
Professional Experience
SENIOR PRACTICE MANAGER 12/2013 to Current IPC Healthcare Inc. / Good Samaritan Medical Brockton, Massachusetts
  • Successfully manage a Hospitalist program with 16 physicians, 3 Locums, and 7 mid-levels and 4 support staff.
  • Meet with physician's and staff to ensure clinical and administrative policies were followed for compliance and better quality of care.
  • Responsible for overseeing staff recruitment, training, supervision and appraisals; advertised open position announcements; and addressed employee issues with confidentiality.
  • Work closely with billing to monitor charges and payments and educated physicians and all incoming Locum staff in billing policies and procedures.
  • Participate and assist in preparation of monthly team meetings with hospitalist providers and nonclinical staff with a focus on systems, team building, patient flow, discharge compliance, staffing needs and patient/physician relationships.
  • Interact with the program/hospital medical staff and specialists to ensure appropriate and timely patient care, patient transfers, and patient referrals.
  • Worked closely with Hospitalist Director in the implementation and ongoing roll-out of multidisciplinary rounding, bedside rounding and Hospice program.
  • Coordinator of Hospitalist budget/finance, inventory and allocation of office and medical supplies while controlling all expenditures within the office.
  • Manage accounting operations, to include processing payroll, analyzing and implementing cost control, accounts receivable, and performance management.
PRACTICE MANAGER II accounts receivable 04/2010 to 11/2013 Mass General Hospital Boston, Massachusetts
  • Supervised and supported the billing and collection for medical services, management of , maximization of third party reimbursement and effective purchasing practices.
  • A "hands on" manager organizing, managing and coordinating all operational and administrative processes.
  • Manage support staff; organize and oversees work schedules (MD's, NP's, RN's, etc.) and assignments to meet operational needs.
  • Develop and implement procedures to ensure efficient processing of work including time of service co-payment collection, referral management, and pre-registration.
  • Hired and overseen orientation and training, provide corrective action, evaluates performance, approve time off requests, interprets hospital policies and ensures adequate coverage for all areas of responsibility.
  • Prepared and maintained payroll and compensation records for all staff utilizing Kronos software.
  • Led projects that involved improvements such as physician satisfaction, access, and phone systems functionality.
  • Implement relevant information systems such as managed care and patient appointments and ensures accuracy of data.
  • Worked closely with Physician Unit Chief, and Assistant Physician Unit Chief to develop the annual operating and capital budget.
  • Monitor budget performance during the fiscal year, verifying accuracy in the monthly budget statements.
  • Assisted the department head and Physician Unit Chief in assessing the impact of new federal and state legislation; changes in third-party reimburse regulations, and other changes in the external environment on the practice's programs.
  • Acted as the liaison to other hospital units or departments regarding security, safety project management, finance, information resources, research, etc.
  • Attends and participates in hospital committee meetings as appropriate.
  • Enforced fire and safety regulations for the office following established protocols and ensuring compliance with JCAHO, OSHA and Hospital guidelines.
BUSINESS MANAGER 07/2005 to 04/2010 The Boston Center/Arbour Counseling Services Allston, Massachusetts
  • Directed and supervise all administrative office functions of the clinic.
  • Assisted patients in resolving billing problems, appointments, etc.
  • Prepared and maintain payroll and compensation records for all staff and consultants.
  • Overseen all office functions and responsibilities of clinic, including appointment scheduling, patient reception and registration, insurance verification, including Medicaid; preparing charge slips, reviewing paperwork for legibility, proper coding, accuracy and completeness of data and backup documentation.
  • Served as backup for administrative staff as required.
  • Prepared regular administrative reports regarding revenue, units of service, payments, hard and soft time, payroll, etc., and reviewing reports with Clinic Director.
  • Arranged transportation for patients to and from the clinic.
  • Training new administration staff in all aspects of office operations including policies and procedures.
  • Ordering office and miscellaneous supplies.
  • Attending administrative meetings on/off site.
  • Recommending and implementing changes in office procedures as approved Interfacing with clinicians regarding billing and clerical problems.
  • Perform de-escalation interventions as deemed necessary.
ASSISTANT DIRECTOR 01/2003 to 07/2005 The Boston Center/Arbour Counseling Services Allston, Massachusetts
  • Maintained multi-line phone systems for three outpatient counseling centers.
  • Conducted daily administrative operations including but not limit to ordering supplies, medical records, and rendering insurance claims.
  • Responsible for insurance authorization and private approvals.
  • Updated and maintain expense reports and accounts payable/payroll.
  • Scheduled client intakes, meetings and conference calls.
  • Co-lead group therapy in accordance with assigned client needs.
  • Performed de-escalation interventions.
  • Adhere to all client confidentiality requirements and standards.
  • Overseen transportation coordination.
  • Worked effectively as a team contributor on all assignments.
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Resume Overview

Companies Worked For:

  • IPC Healthcare Inc. / Good Samaritan Medical
  • Mass General Hospital
  • The Boston Center/Arbour Counseling Services

School Attended

  • Eastern Nazarene College
  • National CPR Foundation

Job Titles Held:

  • SENIOR PRACTICE MANAGER
  • PRACTICE MANAGER II accounts receivable
  • BUSINESS MANAGER
  • ASSISTANT DIRECTOR

Degrees

  • Bachelor's Degree : General Business Administration Feb. 2005
    Associate's Degree : General Business Administration Feb. 2003
    CPR Certificate 2017

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