SENIOR PRACTICE MANAGER Resume Example
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SENIOR PRACTICE MANAGER
Professional Summary
Thirteen years of proven managerial skills as Senior Practice Manager in hospital setting with a
strong focus on patient satisfaction and quality metrics. Outstanding skills include communication, organizational, facility operations, and recruiting, developing and managing personnel.
Education and Training
Bachelor's Degree: General Business AdministrationFeb. 2005Eastern Nazarene CollegeCity, StateGeneral Business Administration
Associate's Degree: General Business AdministrationFeb. 2003Eastern Nazarene CollegeCity, StateGeneral Business Administration
CPR Certificate2017National CPR Foundation
Skill Highlights
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Professional Experience
SENIOR PRACTICE MANAGER12/2013 to CurrentUniversity Of Pennsylvania Health SystemEatontown , NJ
- Successfully manage a Hospitalist program with 16 physicians, 3 Locums, and 7 mid-levels and 4 support staff.
- Meet with physician's and staff to ensure clinical and administrative policies were followed for compliance and better quality of care.
- Responsible for overseeing staff recruitment, training, supervision and appraisals; advertised open position announcements; and addressed employee issues with confidentiality.
- Work closely with billing to monitor charges and payments and educated physicians and all incoming Locum staff in billing policies and procedures.
- Participate and assist in preparation of monthly team meetings with hospitalist providers and nonclinical staff with a focus on systems, team building, patient flow, discharge compliance, staffing needs and patient/physician relationships.
- Interact with the program/hospital medical staff and specialists to ensure appropriate and timely patient care, patient transfers, and patient referrals.
- Worked closely with Hospitalist Director in the implementation and ongoing roll-out of multidisciplinary rounding, bedside rounding and Hospice program.
- Coordinator of Hospitalist budget/finance, inventory and allocation of office and medical supplies while controlling all expenditures within the office.
- Manage accounting operations, to include processing payroll, analyzing and implementing cost control, accounts receivable, and performance management.
PRACTICE MANAGER II accounts receivable04/2010 to 11/2013Ga TelesisFort Lauderdale , FL
- Supervised and supported the billing and collection for medical services, management of , maximization of third party reimbursement and effective purchasing practices.
- A "hands on" manager organizing, managing and coordinating all operational and administrative processes.
- Manage support staff; organize and oversees work schedules (MD's, NP's, RN's, etc.) and assignments to meet operational needs.
- Develop and implement procedures to ensure efficient processing of work including time of service co-payment collection, referral management, and pre-registration.
- Hired and overseen orientation and training, provide corrective action, evaluates performance, approve time off requests, interprets hospital policies and ensures adequate coverage for all areas of responsibility.
- Prepared and maintained payroll and compensation records for all staff utilizing Kronos software.
- Led projects that involved improvements such as physician satisfaction, access, and phone systems functionality.
- Implement relevant information systems such as managed care and patient appointments and ensures accuracy of data.
- Worked closely with Physician Unit Chief, and Assistant Physician Unit Chief to develop the annual operating and capital budget.
- Monitor budget performance during the fiscal year, verifying accuracy in the monthly budget statements.
- Assisted the department head and Physician Unit Chief in assessing the impact of new federal and state legislation; changes in third-party reimburse regulations, and other changes in the external environment on the practice's programs.
- Acted as the liaison to other hospital units or departments regarding security, safety project management, finance, information resources, research, etc.
- Attends and participates in hospital committee meetings as appropriate.
- Enforced fire and safety regulations for the office following established protocols and ensuring compliance with JCAHO, OSHA and Hospital guidelines.
BUSINESS MANAGER07/2005 to 04/2010Primrose SchoolSouth Lebanon , OH
- Directed and supervise all administrative office functions of the clinic.
- Assisted patients in resolving billing problems, appointments, etc.
- Prepared and maintain payroll and compensation records for all staff and consultants.
- Overseen all office functions and responsibilities of clinic, including appointment scheduling, patient reception and registration, insurance verification, including Medicaid; preparing charge slips, reviewing paperwork for legibility, proper coding, accuracy and completeness of data and backup documentation.
- Served as backup for administrative staff as required.
- Prepared regular administrative reports regarding revenue, units of service, payments, hard and soft time, payroll, etc., and reviewing reports with Clinic Director.
- Arranged transportation for patients to and from the clinic.
- Training new administration staff in all aspects of office operations including policies and procedures.
- Ordering office and miscellaneous supplies.
- Attending administrative meetings on/off site.
- Recommending and implementing changes in office procedures as approved Interfacing with clinicians regarding billing and clerical problems.
- Perform de-escalation interventions as deemed necessary.
ASSISTANT DIRECTOR01/2003 to 07/2005The Boston Center/Arbour Counseling ServicesCity , STATE
- Maintained multi-line phone systems for three outpatient counseling centers.
- Conducted daily administrative operations including but not limit to ordering supplies, medical records, and rendering insurance claims.
- Responsible for insurance authorization and private approvals.
- Updated and maintain expense reports and accounts payable/payroll.
- Scheduled client intakes, meetings and conference calls.
- Co-lead group therapy in accordance with assigned client needs.
- Performed de-escalation interventions.
- Adhere to all client confidentiality requirements and standards.
- Overseen transportation coordination.
- Worked effectively as a team contributor on all assignments.
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Resume Overview
School Attended
- Eastern Nazarene College
- National CPR Foundation
Job Titles Held:
- SENIOR PRACTICE MANAGER
- PRACTICE MANAGER II accounts receivable
- BUSINESS MANAGER
- ASSISTANT DIRECTOR
Degrees
- Bachelor's Degree : General Business Administration Feb. 2005
Associate's Degree : General Business Administration Feb. 2003
CPR Certificate 2017
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