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senior phone sales representative resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Skilled Senior Phone Sales Representative with 3+ years record of exceeding company's expectations and sales goals. Exceptional communication skills, numerically savvy and skilled negotiator. True problem solver and customer experience leader. Providing high energy and a passion for assisting customers with their everyday account needs. Bringing expert communication skills and flexibility to handle diverse customers and assignments. Never shies away from any conversation and consistently meets targets. Reliable in following scripts and overcoming objections to achieve sales goals.

Skills
  • Excellent typing skills
  • Senior Home experience/understanding
  • Call Center Operations
  • Competitive
  • CRM Trained
  • Word/Outlook experience
  • Strong computer skills
  • Highly organized
  • Sales expertise
  • Acting liaison
  • Project Management
  • Account updates
  • Performance-driven
  • Script use
  • Product and service understanding
  • Self Starter
  • Can perform multiple tasks at the same time
Experience
Senior Phone Sales Representative, 02/2019 - Current
 Apis Management Services – Jackson, NJ,
  • Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services to close sales.
  • Maintained and recorded customer/lead information in database in Sales Force.
  • Reached daily call benchmarks for productivity. 200 calls/day.
  • Broke down objections using friendly, empathetic and persuasive strategies.
  • Used proven techniques/training to de-escalate upset customers during telephone interactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Educated customers on special pricing opportunities and company offerings.
  • Consulted with customers to resolve service and billing issues.
  • Developed strong customer relationships to encourage repeat business.
  • Contacted customers and/or businesses by telephone to finalize sales.
  • Exceeded monthly sales quotas.
  • Achieved established sales targets consistently by generating new customer accounts daily.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
In Home Caregiver, 02/2017 - 01/2019
 Energeiaworks – Portland, OR,
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Monitored medications for patients with various conditions and kept watchful eye for side effects.
  • Assisted patients with personal care to alleviate burden on family members.
  • Interacted with patients through games and fun activities to boost mood and improve overall memory.
  • Tracked and reported clients' progress based on observations and conversations.
  • Laundered clothing and bedding.
  • Supported bathing, dressing and personal care needs.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Followed care plan and directions to administer medications.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Assisted with meal planning to meet nutritional plans.
  • Documented client progress in charts and logbooks.
  • Improved patient outlook and daily living through compassionate care.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Trained new caregivers in client needs and caregiving standards.
Solar Project Manager , 03/2014 - 01/2017
 SunRun Solar – City, STATE,
  • Focused on project monitoring and management by developing forecasts and tracking project milestones/progress.
  • Forecasted, scheduled and monitored project timelines, department performance and project cost efficiency.
  • Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
  • Drafted project construction schedule and updated as job progressed.
  • Created team objectives and roles with specific goals outlined for each individual.
  • Generated and tracked change orders and other contractual modifications affecting budget and schedule.
  • Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
  • Creates and scrubs stage reports to ensure projects milestones are being completed in a timely matter.
  • Led meetings with internal team members, vendors and subcontractors.
  • Manages the streamline of solar projects for residential, commercial and megawatt utility scale projects from beginning stages to completion.
  • Communicates projects needs to contractors/subcontractors.
  • Distributes projects tasks to the operations team to ensure pipeline/stage efficiency.
  • Strategically processes high level decisions to ensure project progression most effectively.
  • Drove continuous improvement of project delivery process by providing strong leadership.
  • Conducted periodic inspections of job sites for quality and progress.
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
Education and Training
Associate of Science: Business Administration, Expected in 07/2021
-
California State University - Fullerton - Fullerton, CA
 GPA:
Status -
Accomplishments
  • Awarded for consistently exceeding company sales goals.
  • Consistently maintained high customer satisfaction ratings.
  • Recognized as Employee of the month numerous times for outstanding performance and team contributions.

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Resume Overview

School Attended

  • California State University - Fullerton

Job Titles Held:

  • Senior Phone Sales Representative
  • In Home Caregiver
  • Solar Project Manager

Degrees

  • Associate of Science

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