senior personal loan specialist resume example with 9+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
I'm a professional team leader offering ten years of success in planning and coordinating various projects. The ease that comes with strategic thinking along with interpersonal skills that can be utilized for the current role of Team Lead. The past five years I've trained, and educated new employee's on information of policies, and job duties. Offering proven ability to build effective teams and efficiently execute assigned tasks.
Being a self-motivated individual, highly proficient in the development of creative solutions, and implementing objective decision making; allows one to effectively fulfill the current open position.
Skills
Issue resolution
Customer support
Financial planning expert
Reliable
Excellent communicator
Energetic
Friendly
Excellent time management
Proficient with MS Office, Internet Explorer
Sharepoint
Power point
Completing Applications
Clean Energy
Fees Knowledge
Financial Transactions Expertise
Closing Documents Understanding
Education and Training
University of Central FloridaOrlando, FLExpected in 05/2021 ā āBachelor of Arts:Interdisciplinary Studies - GPA:
Completed professional development in Supervisory skills
Completed professional development in Escalations
Completed coursework in Business Communication
Advanced experience in communication center
Major in Health and Behavioral Science with a minor in Homeland Security and Emergency Management
Relevant Coursework: Emergency Management and Homeland Security & Disaster Response and Recovery
Relevant Coursework: Hazard Mitigation and Preparedness & Information Systems for Public Managers and Planners
Relevant Coursework: Intergovernmental Administration & Statistical Methods & U.S Government
Experience
Terminix International, Inc - Senior Personal Loan Specialist Redding, CA, 11/2019 - Current
Identified valuable solutions for customers with credit problems.
Spent ample time with each applicant to break down complex information into terms that easy to understand.
Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
Observed all corporate and federal regulatory policies in terms of data security, privacy and confidentiality.
Educated customers on variety of loan products and available credit options to promote valuable decision-making.
Performed daily maintenance of loan applicant database.
Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
Provided expert financial advice on educational loans.
Adhered to all federal and state compliance guidelines relative to student loans
Worked closely with 20 team members to deliver project requirements, develop solutions and meet deadlines.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved customer satisfaction by finding creative solutions to problems.
Improved operations by working with team members and customers to find workable solutions.
Recognized by management for providing exceptional customer service.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Marten Transport - Customer Service Representative Calumet City, IL, 09/2014 - 10/2019
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Assessed customer needs and upsold products and services to maximize Home Insurance sales.
Answered 80 + inbound calls per day and directed to designated individuals or departments.
Delivered service and support to each customer, paving way for future business opportunities.
Educated customers on special pricing opportunities and company offerings.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Consulted with customers to determine best methods to resolve service and billing issues.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
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