senior operations manager team manager resume example with 18+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering over 10 years of extensive leadership experience in customer and client service industries. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.

  • Microsoft Office and Google Suite
  • Knowledge in Adobe and other creative programs
  • Business Leadership
  • Management Training
  • Administrative Management
  • Performance Monitoring and Evaluation
  • Quality Improvement Strategy
  • Strategic Vision
  • Exceptional Attention to Detail
  • Financial Efficiency
  • Process Development and Streamlining
  • Customer Care
  • KPI Monitoring
Work History
11/2013 to Current
Senior Operations Manager, Team Manager IBEX Global City, STATE,
  • Review, monitor, research and analyze data to design short and long-term strategic planning for the continued growth and development of the business and client brand
  • Directly support, develop and lead campaign staff through training, performance appraisals, recognition programs, mentorship and coaching, assignment and inspection of duties, performance management and policy adherence to achieve goals and objectives set
  • Plan, organize and manage all aspects of operations to achieve performance and financial targets
  • Provide regular reports and communications to all levels of internal and external executive leadership
  • Analyze, design and implement solutions for efficient operations, profitable solutions, and high customer satisfaction results in line with client brand and company vision
  • Collaborate and work closely with other departments for planning and development of program; recruiting, training, client services, work force management, human resources, payroll and information technology
  • Perform and assist on special projects as assigned such as site engagement events and social media postings
  • Previous positions: agent, , Operations Manager while working with over 6 different client/campaigns, managed and operated 2 congruently, launched multiple programs
  • Led employee relations through effective communication, coaching, training and development.
  • Provided leadership for continual management and employee training initiatives.
  • Evaluated employee performance on Timeframe basis and coached and trained Number team members, increasing quality of work and employee motivation.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
  • Monitored incoming calls and provided feedback to Number associates to improve quality of service.
  • Managed employee-related issues encompassing labor, turnover and diversity.
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.
  • Met with clients to maintain communication to enhance teams' execution on new products.
10/2010 to 03/2013
Operations Support Specialist • Customer Service Agent The Scooter Store Inc. City, STATE,
  • Manage the intraday staffing to meet customer and organizational needs and providing communications in response to workflow
  • Produce periodic reports on the progress of the day along with handling the various requests that come into the department
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Facilitated communications through management of inbound and outbound customer calls.
05/2003 to 08/2010
Television News Associate CBS, Inc City, STATE,
  • Duties inclusive of the following job functions: stage manager, robotic camera operator, editor, videographer, associate director, graphics operator, and technical director
  • Managed and maintained the studio area and equipment, including training other associates
  • Represented the station out in the field; interacted with other news associates, public figures, personnel in the police and fire departments, and general public
  • Special event experience including emergency hurricane coverage, weekly on location sports program, State Senatorial debates and Super Bowls XLI and XLIV
  • Profile
  • Business professional with over 7 years’ experience in project strategy and analysis and team management
  • Creative associate with over 10 years’ experience in the artistic and technical elements of the film & television industry
  • Life is a marathon, not a sprint, and each race is completed one step at a time
  • Covered special events and breaking news with eye for detail and tenacious pursuit of important information.
  • Collaborated with producers and management to develop newscasts, promotions and teases.
  • Deployed to news events locales to provide on-the-ground broadcast solutions and news coverage.
Expected in to to
MBA: Marketing and Project Management
University of Texas San Antonio - ,
Expected in to to
BFA: Film & Television, Liberal Arts, Art History
New York University - ,

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Resume Overview

School Attended

  • University of Texas San Antonio
  • New York University

Job Titles Held:

  • Senior Operations Manager, Team Manager
  • Operations Support Specialist • Customer Service Agent
  • Television News Associate


  • MBA
  • BFA

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