Senior Operations Manager resume example with 7+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
A forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement. Conscientious professional with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Skills
Business Leadership
Performance Monitoring and Evaluation
Strategic Vision
Inspirational Leadership
Training Junior Team Members
Hiring and Onboarding
Problem Anticipation and Resolution
Originality and Creativity
Finance and Accounting Oversight
Customer Loyalty
Planning and Implementation
Focus and Follow-Through
Maintaining Compliance
MS Office
Logistics
Patient Engagement
Insurance Verification
Appointment Confirmation
Building Rapport and Credibility
Documenting and Recording Information
Explaining Policy and Procedures
System Updates
Administrative and Office Support
Benefits Explanations
Creative Solutions
50 WPM Typing Speed
Reliability and Dedication
System Verification
Team Meetings
Comfort with Technology and Databases
Quality Standards and Protocols
Data Systems Operation
Work History
Senior Operations Manager, 06/2018 to 04/2022 Eos Energy Enterprises Inc. – Turtle Creek, PA,
Provided leadership for continual management and employee training initiatives.
Managed employee-related issues encompassing labor, turnover and diversity.
Oversaw staff and sub-contractor performance review assessments.
Prepared documents for internal and external audits.
Allocated resources to planned programs according to business objectives.
Oversaw workforce management planning, volume predictions and capacity planning.
Promoted use of multichannel communication strategies, automated chat and social messaging.
Trained new employees on proper protocols and customer service standards.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Lead Patient Care Coordinator, 10/2016 to 04/2018 Cvs Health – Long Beach, CA,
Answered patient assistance calls, assessed needs and offered qualified support.
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Communicated with patients, ensuring that medical information was kept private.
Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
Assembled admissions pages and added new pages to patients' charts.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Emergency Dispatch Operator, 09/2015 to 05/2016 Monitronics Security – City, STATE,
Received incoming telephone and alarm system calls regarding emergency and non-emergency situations and dispatched appropriate police, fire and ambulatory services to premises.
Answered multi-line phone systems, transferred calls and determined call priority while performing quick and efficient customer service.
Reported alarm activity to subscribers' emergency contacts.
Relayed latest information to first responders via electronic means, telephone calls and radio responses.
Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Medical Biller, Accounts Receivable, 09/2013 to 03/2015 Blue Cross Blue Shield – City, STATE,
Prepared billing statements for patients and verified correct diagnostic coding.
Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
Communicated with insurance providers to resolve denied claims and resubmitted.
Gathered information from multiple sources to simplify billing and organize accounts.
Collected payments and applied to patient accounts.
Reviewed patient records, identified medical codes and created invoices for billing purposes.
Posted payments and collections on regular basis.
Prepared accounts with past due balances and transferred those cases to collection agency.
Education
Associate Of Arts And Sciences: , Expected in Eastfield College - Mesquite, TX GPA:
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