Senior Operations Manager resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

A forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement. Conscientious professional with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

  • Business Leadership
  • Performance Monitoring and Evaluation
  • Strategic Vision
  • Inspirational Leadership
  • Training Junior Team Members
  • Hiring and Onboarding
  • Problem Anticipation and Resolution
  • Originality and Creativity
  • Finance and Accounting Oversight
  • Customer Loyalty
  • Planning and Implementation
  • Focus and Follow-Through
  • Maintaining Compliance
  • MS Office
  • Logistics
  • Patient Engagement
  • Insurance Verification
  • Appointment Confirmation
  • Building Rapport and Credibility
  • Documenting and Recording Information
  • Explaining Policy and Procedures
  • System Updates
  • Administrative and Office Support
  • Benefits Explanations
  • Creative Solutions
  • 50 WPM Typing Speed
  • Reliability and Dedication
  • System Verification
  • Team Meetings
  • Comfort with Technology and Databases
  • Quality Standards and Protocols
  • Data Systems Operation
Work History
Senior Operations Manager, 06/2018 to 04/2022
Eos Energy Enterprises Inc.Turtle Creek, PA,
  • Provided leadership for continual management and employee training initiatives.
  • Managed employee-related issues encompassing labor, turnover and diversity.
  • Oversaw staff and sub-contractor performance review assessments.
  • Prepared documents for internal and external audits.
  • Allocated resources to planned programs according to business objectives.
  • Oversaw workforce management planning, volume predictions and capacity planning.
  • Promoted use of multichannel communication strategies, automated chat and social messaging.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Lead Patient Care Coordinator, 10/2016 to 04/2018
Cvs HealthLong Beach, CA,
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Communicated with patients, ensuring that medical information was kept private.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Assembled admissions pages and added new pages to patients' charts.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Emergency Dispatch Operator, 09/2015 to 05/2016
Monitronics SecurityCity, STATE,
  • Received incoming telephone and alarm system calls regarding emergency and non-emergency situations and dispatched appropriate police, fire and ambulatory services to premises.
  • Answered multi-line phone systems, transferred calls and determined call priority while performing quick and efficient customer service.
  • Reported alarm activity to subscribers' emergency contacts.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Medical Biller, Accounts Receivable, 09/2013 to 03/2015
Blue Cross Blue ShieldCity, STATE,
  • Prepared billing statements for patients and verified correct diagnostic coding.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Gathered information from multiple sources to simplify billing and organize accounts.
  • Collected payments and applied to patient accounts.
  • Reviewed patient records, identified medical codes and created invoices for billing purposes.
  • Posted payments and collections on regular basis.
  • Prepared accounts with past due balances and transferred those cases to collection agency.
Associate Of Arts And Sciences: , Expected in
Eastfield College - Mesquite, TX

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Resume Overview

School Attended

  • Eastfield College

Job Titles Held:

  • Senior Operations Manager
  • Lead Patient Care Coordinator
  • Emergency Dispatch Operator
  • Medical Biller, Accounts Receivable


  • Associate Of Arts And Sciences

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