Livecareer-Resume

Senior Operations Manager Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Skills
  • Customer retention
  • Supervision and training
  • Cost analysis and savings
  • Employee development
  • Action oriented
  • Building effective teams
  • Directing others
  • Displays good decision quality
  • Planning
  • Develops direct reports and others
  • Drive for results
  • Hiring and staffing
  • Motivates staff and inspires achievement
  • Customer focus
  • Utilize interpersonal savvy
  • Problem solving
  • Technical and functional skills
  • Operate all types of forklifts
  • Speak French and Spanish
  • Cross-functional team management
  • Profit and loss accountability
  • Analytical
  • Customer service
  • Training & Development
  • Sound judgment
  • Schedule management
  • Kaizen
Experience
06/2021 to Current Store Manager Torrid | Miami, FL,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Established work priorities to meet contractual obligations for schedule and installations.
  • Maximized transition efficiency and planned and executed physical relocation, including floor plans, furnishings and wiring placement.
  • Assessed upcoming projects to forecast projected resource requirements.
  • Managed pre-inspections, site supervision, site measurements, scheduling and equipment management.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Evaluated and processed shift reports to assess metrics and make proactive adjustments to future plans.
  • Strengthened operational efficiencies and traceability, developing organization systems for financial records and sales reports.
  • Defined project roadmap to solidify project objectives and milestones.
  • Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
  • Liaised with buyers and sellers to coordinate statements, payment schedules and cost analyses.
  • Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
  • Defined business requirements, data models and transformation logic and report structures to enhance organizational efficiencies.
  • Supported corporate committee and generated status update reports on strategy and initiative effectiveness while offering corrective actions.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Coordinated customer inspection clinic for retail customers to meet with vehicle line product and brand managers.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies.
  • Led cross-functional communication initiatives to meet account order timelines.
  • Analyzed strategic, core and support processes and recommended improvements to streamline processes.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Liaised between IT and business to develop structured business architecture to capture key performance indicators (KPIs) for business unit.
  • Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
  • Performed timely and budget-complying project management on multi-faceted issues.
  • Reduced process lags and effectively trained team members on best practices and protocol.
  • Contributed to development and evaluation of service level agreements that complied with established operational parameters.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Devised business and technology strategies to create performance metrics, reporting and analysis systems in support of investigative operations.
  • Oversaw financial management activities, including budget management, accounting and payroll.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Assisted in refining procedures, defining best practices and correcting reported audit issues.
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
  • Established organizational vision and developed strategies to achieve sales and customer service goals.
  • Developed new banking relationships with multiple lenders to obtain favorable terms on equipment lines and operating lines of credit.
  • Reduced costly waste in manufacturing by identifying and eliminating overproduction.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
  • Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
  • Identified shared data elements and relationships between data elements and processes, people and systems.
  • Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
  • Inspected production areas to identify and correct unsafe or unauthorized practices.
  • Implemented process improvements based on identification of productivity or quality issues.
  • Facilitated timely and comprehensive audit preparations or inspections, conducted root cause analysis and adhered to Corrective and Preventive Actions (CAPA) system procedures.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Designed performance metrics to provide traceability through organization and advance tactical and strategic business goals.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Aligned operational boundaries between processes and production demands.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Conferred with subordinate managers each day to assess needs and optimize activities.
  • Resolved issues, including challenges regarding circuits, websites, vendors and telecoms.
  • Developed corporate objectives and strategies collaborating on quality metrics and key performance indicators (KPI), as well as strategizing with cross-functional teams on improvement measures related to quality.
  • Diminished financial discrepancies by accurately collecting customer fees, managing refunds and providing complete sales documentation.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Mitigated risk by promoting regulatory compliance for representative licensing and contracting protocol.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Oversaw all store operations while generating $[Amount] in monthly sales.
  • Implemented succession planning by training and developing [Number] associates into leadership positions.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Boosted sales by [Number]% by cultivating customer rapport and delivering superior customer service.
  • Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
  • Achieved sales quota of $[Amount] by incorporating social media and brand marketing.
  • Diminished total loss by [Number]% by implementing effective operational improvements.
12/2019 to 12/2020 Operations Merchandise Manager The League Kitchen & Tavern | Austin, TX,
  • Generated daily operational and sales reports for corrective action or continuous improvement.
  • Managed scheduling for many employees to optimize productivity.
  • Assessed team proficiencies, identifying and targeting areas for improvement.
  • Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
  • Hired and mentored core start-up team, working to outline initial company policies and procedures.
  • Empowered staff members to contribute to continuous improvement, quality and growth of company by using technical skills.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Created effective months business plans to focus strategic decisions on exceeding long-term objectives.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Lead team over 100 employees in all operations including sales, service, parts and office functions.
  • Facilitated HR operations, including strategic workforce planning, performance management, staffing and administration of benefits.
  • Monitored inventory levels on basis and placed new orders for merchandise to keep supply well-stocked.
  • Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals.
  • Executed business strategies to boost revenue and penetrate new markets through implementation of good decision quality and planning.
  • Drove sales to over $80 million dollars by successfully cultivating local daycare center and school relationships and targeting key audience.
  • Boosted profit opportunities, conducting cost, schedule, contract performance, variance and risk analysis procedures for corrective action.
  • Leverage expertise to devise and actualize corporate communication plans.
  • Developed and implemented successful sales strategies leading to team exceeding monthly sales goals.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Facilitated buying process by providing customers with value proposition for products and services while promoting new brand.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Directed all day-to-day operations of facility to provide safe and enjoyable guest experience.
  • Added exciting products to establishment by researching latest trends, improving sales revenues.
  • Trained, managed and motivated employees to promote professional skill development.
  • Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.
  • Streamlined operational efficiencies by coordinating staff development and succession planning.
  • Coached and developed internal candidates for promotion to general management.
  • Diminished financial discrepancies number % by implementing techniques and task.
  • Identified sales opportunities by analyzing incident rate reports and increasing sales by number %.
  • Elevated resource allocation, accurately controlling expenses.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Met operational objectives by establishing qualified staff, promoting adherence to regulations and providing outstanding customer service.
  • Capitalized on existing talent while facilitating recruitment and development of new talent.
  • Increased employee efficiency by actions
  • Oversaw all staffs by training, mentoring and actions.
  • Directed all managers including team members in creating dynamic displays of new merchandise to catch attention of store customers.
  • Set sales budget for all prime costs, loss of goods and controllable items to improve cash flow.
  • Managed and improved requirements, gaps analysis, training and development and new program rollout resulting in.
  • Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
  • Reduced process lags by effectively managing all employees for productivity, efficiency and improvement.
  • Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
  • Provided leadership to all employees through coaching, feedback and performance management.
  • Improved development process by mentoring and onboarding more than 40 employees.
  • Directed successful turnaround by eliminating over 19%in debt within one quarter.
  • Achieved 23% increase in sales revenue with $18 millions in new annual sales.
  • Assessed purchasing needs and reviewed in-store sales and inventory levels.
  • Maintained records of inventory stock and shrinkage by conducting product audits every [Timespan].
  • Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
  • Increased sales by [Number]% through targeted merchandising plans and stocking of desirable inventory.
  • Counted and balanced registers.
  • Directed and supervised staff performance.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Displayed merchandise for upcoming sales in visually appealing way.
  • Instructed staff on procedures for handling difficult transactions.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
04/2014 to 09/2019 General Manager Culvers Restaurant | Alcoa, TN,
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Directed [Number] managers and [Number] associates to generate over $[Number] in revenue.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
  • Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
  • Developed and launched business management software system resulting in [Result].
  • Forecasted outlook by mitigating operational risk and compiling performance, financial, headcount and AUM data.
  • Hired, coached and mentored team of sales representatives.
  • Trained over 65 employees on business principles, best practices, protocol and system usage.
  • Designed sales and service strategies to improve revenue and retention.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Participated in organizational transformation and implementation activities to monitor corporate restructures.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Oversaw all corporate communications to streamline data and information sharing initiatives.
  • Trained, managed and motivated employees to promote professional skill development.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
  • Collaborated with my team to effectively manage $$2.7 millions annual budget.
  • Coached and developed internal candidates for promotion to general management.
  • Directed successful turnaround by eliminating over $1.5 millions in debt within one quarter.
  • Implemented effective customer service surveys to encourage feedback.
  • Liaised with cross-functional teams to develop product positioning strategies.
  • Managed and improved requirements, gaps analysis, training and development and new program.
  • Forecasted sales, allocated resources and managed labor to improve productivity metrics
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Facilitated monthly workshops to share best practices to optimize productivity.
  • Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
  • Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
  • Tracked sales to generate reports for business development planning.
04/2014 to 08/2019 Warehouse Operations Manager Giant Eagle | Slippery Rock, PA,
  • Work with union
  • Work with aftermarket vendors
  • Process for 3 others store including my store
  • Drive the metric
  • Hiring
  • Promoting
  • Drive e-commerce
  • P&L
  • Training
  • Logistics
  • Data entries
  • Managed over 91 employees
  • OSHA
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Established and maintained good relations with customers, vendors and transport companies.
  • Planned and optimized warehouse work processes to improve fulfillment system efficiency.
  • Provided information to shipping and receiving personnel regarding inventory stock.
  • Increased productivity through cross-training and thorough training of both current employees and new hires.
  • Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
  • Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
  • Maximized warehouse efficiency by dispatching crews and coordinating optimal daily schedules.
  • Trained staff on material handling processes to reduce shipping times.
  • Generated warehouse shipping documents, packing lists and invoices.
  • Satisfied reporting requirements with timely and accurate logging of daily activities.
  • Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
  • Maintained records pertaining to inventory, personnel, orders, supplies or machine maintenance.
  • Achieved warehouse expense goals by developing, implementing and monitoring logistic metrics.
  • Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
  • Operated forklifts to fill or empty overhead spaces.
04/2014 to 08/2019 Transportation Manager Target | , STATE,
  • Reported maintenance and repair needs for transportation vehicles and equipment.
  • Created and enforced policies and procedures for entire logistics team.
  • Managed day-to-day shipping and receiving, typically overseeing more than [Number] packages in 24-hour period.
  • Established transportation cost standards and economical shipping practices.
  • Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Researched and suggested cost-effective shipping methods and conducted regular safety audits on equipment.
  • Consistently met company and department objectives within budget and time constraints.
  • Prepared inventory for shipment by attaching tags and labels.
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
  • Implemented bar coding system to identify location and quantities of requested items.
  • Supervised activities of workers engaged in receiving, storing and shipping products or materials.
  • Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of transporting products.
  • Planned and implemented energy-saving changes to transportation services by optimizing capabilities.
  • Monitored product import or export processes to verify compliance with regulatory or legal requirements.
  • Handled departmental scheduling to maintain proper staffing for shifts.
  • Examined invoices and shipping manifests for conformity to tariff and customs regulations.
  • Negotiated with carriers and warehouse operators for services and preferential rates.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
  • Identified opportunities to reduce cost and improve productivity.
  • Implemented and planned warehouse safety and security programs and activities.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing [Task].
07/2015 to 11/2015 Assistant Manager in Training Company Name | City, State,
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Assisted general manager in evaluating employee performance and cultivating improvement initiatives.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Completed inventory audits to identify losses and project demand.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Delegated daily tasks to team members to optimize group productivity.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Trained team of 35 to deliver outstanding customer service, boosting customer satisfaction ratings.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Developed and implemented performance improvement programs, resulting in % increase in efficiency.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Supported sales management initiatives to optimize business development.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Planned and prepared workflow schedules, delegating tasks for 35 teams members.
11/2012 to 04/2015 Overnight Team Lead Company Name | City, State,
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales %.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended optimal merchandise based on customer needs and desires.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Drove sales of products by applying proactive nature, knowledge of customer preferences and active listening skills.
  • Improved operations by working with team members and customers to find workable solutions.
  • Created new programs that resulted in increasing productivity and customer satisfaction.
Education and Training
Expected in Bachelor of Arts | Business Administration And Management Strayer University, Arlington, VA GPA:
Expected in | University Budlaire, , GPA:
Expected in 07/2011 Associate of Science | Telecommunications University Of Paris, , GPA:

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

82Good

Resume Strength

  • Formatting
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Strayer University
  • University Budlaire
  • University Of Paris
Job Titles Held:
  • Store Manager
  • Operations Merchandise Manager
  • General Manager
  • Warehouse Operations Manager
  • Transportation Manager
  • Assistant Manager in Training
  • Overnight Team Lead
Degrees
  • Bachelor of Arts
  • Associate of Science