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senior operations manager resume example with 16+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Meticulous Senior Operations Manager with 10 years of experience building business goals and facilitating achievement. Collaborative leader leveraging employee talent and encouraging autonomy. Revenue-driven budget manager meeting quarterly and annual targets with ease. Deliberate management with 10

years of experience following corporate protocol to provide responsible departmental oversight. Budget-minded revenue manager following corporate-set targets and exceeding expectations. Devoted leader encouraging collaboration and employee well-being for optimal product innovation. Meticulous Senior Operations Manager with 10

years of experience building business goals and facilitating achievement. Collaborative leader leveraging employee talent and encouraging autonomy. Revenue-driven budget manager meeting quarterly and annual targets with ease. Deliberate operations manager with 10

years of experience following corporate protocol to provide responsible departmental oversight. Budget-minded revenue manager following corporate-set targets and exceeding expectations. Devoted leader encouraging collaboration and employee well-being for optimal product innovation. Meticulous Senior Operations Manager with 7

years of experience building business goals and facilitating achievement. Collaborative leader leveraging employee talent and encouraging autonomy. Revenue-driven budget manager meeting quarterly and annual targets with ease. Meticulous Senior Operations Manager with

years of experience building business goals and facilitating achievement. Collaborative leader leveraging employee talent and encouraging autonomy. Revenue-driven budget manager meeting quarterly and annual targets with ease. Meticulous Senior Operations Manager with 7

years of experience building business goals and facilitating achievement. Collaborative leader leveraging employee talent and encouraging autonomy. Revenue-driven budget manager meeting quarterly and annual targets with ease. Meticulous Senior Operations Manager with 7 years of experience building business goals and facilitating achievement. Collaborative leader leveraging employee talent and encouraging autonomy. Revenue-driven budget manager meeting quarterly and annual targets with ease. Meticulous Senior Operations Manager with 7 years of experience building business goals and facilitating achievement. Collaborative leader leveraging employee talent and encouraging autonomy. Revenue-driven budget manager meeting quarterly and annual targets with ease. Deliberate lead with 7 years of experience following corporate protocol to provide responsible departmental oversight. Budget-minded revenue manager following corporate-set targets and exceeding expectations. Devoted leader encouraging collaboration and employee well-being for optimal product innovation. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Operations Management
  • Strategic Planning
  • KPI Tracking
  • Technology Integration
  • Cleaning Practices
  • Staff Evaluations
  • Scheduling and Coordinating
  • Onboarding and Orientation
  • Staff Training
  • Budget Management
  • Quality Assurance and Control
  • Cost Reduction Strategies
Experience
04/2021 to Current Senior Operations Manager Highgate Hotels | Vacaville, CA,
  • Supervised, assisted and coached other operations managers.
  • Motivated team members and devised strategies to improve workflow.
  • Established short- and long-term company goals, policies and procedures, monitoring progress and results.
  • Maintained regular engagement with key client contacts while influencing key stakeholders.
  • Designed and implemented hiring and training practices for personnel.
  • Drafted budgets, kept financial reports and presented results to supervisors.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Formed and sustained strategic relationships with clients.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
10/2015 to 03/2020 Assistant Manager Firehouse Subs | Pisgah, OH,
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Completed inventory audits to identify losses and project demand.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.
  • Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Produced thorough, accurate and timely reports of project activities.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Analyzed business performance data and forecasted business results for upper management.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Proposed or approved modifications to project plans.
  • Created and managed budgets for travel, training and teambuilding activities.
12/2005 to 06/2015 Supervisor of Factory Operations Caterpillar | City, STATE,
  • Examined final products for conformance with quality and design standards.
  • Sorted and packaged products to prepare for processing or shipment.
  • Moved items between machines, conveyors and transport equipment to meet production needs.
  • Inspected and repaired products to meet project expectations.
  • Attended regular training sessions to increase machine operating skills.
  • Troubleshot equipment problems to repair or report diagnostics.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Directed and coordinated production activities, encouraging employees to meet specifications.
  • Set up and adjusted machines and equipment to produce pre-determined results.
  • Observed and monitored utilization of equipment.
  • Conferred with management and subordinates to resolve problems or complaints.
  • Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
  • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
  • Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Evaluated and assessed personnel to identify potential candidates for promotion.
  • Identified needs of customers promptly and efficiently.
  • Planned and developed new operation processes to innovate and stay competitive.
  • Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
Education and Training
Expected in 02/1995 to to High School Diploma | Decatur Area Vocational, Decatur, IL, GPA:
Certifications
  • osha 30 Training - 2022
  • Certified BSM, Lacosta Services - 2022
  • Hazwoper 40 Training - 2022
  • osha 10 Training - 2022
  • Fork Lift Instructor Sit Down Training - 2023

  • BSCA Training - 2023

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Resume Overview

School Attended

  • Decatur Area Vocational

Job Titles Held:

  • Senior Operations Manager
  • Assistant Manager
  • Supervisor of Factory Operations

Degrees

  • High School Diploma

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