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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Highly driven Operations Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Skills
  • Microsoft Word, Microsoft, Outlook, Excel, Publisher, PowerPoint
  • Cross-functional team management
  • Performance improvements
  • Schedule management
  • Profit and loss accountability
  • Employee development
  • Recruiting and hiring
  • Supervision and training
  • Teambuilding
  • Organization
  • Sales Techniques
  • Marketing
  • Superb time management
  • Project management
  • Issue and conflict resolution
  • Lead generation
  • Sales tracking
  • Persuasive negotiations
  • HR and payroll
  • Energetic
  • Excellent communication skills
  • Compelling leadership skills
  • Dedicated
  • Flexible
  • Quality assurance and control
  • Social media marketing
  • Multi-site operations
Experience
07/2015 to Current
Senior Operations Manager Chewy Dania Beach, FL,
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Oversaw all store operations while generating $12M in monthly sales.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Oversaw POS operations and cash management to reduce errors.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Collaborated with recruitment and HR professional to achieve hiring goals.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training on topics such as effective prospecting, sales negotiations and presentation development.
03/2012 to 07/2015
Special Operations Manager Chainalysis New York City, NY,
  • Ensuring with the highest degree of professionalism that all aspects of the hotel are operating in a professional manner on a consistent basis.
  • Opened two properties Raleigh, NC & Camp Springs, MD both of which reached 100% occupancy in 30 days.
  • Ran an average occupancy percentage of 93% for over two years straight.
  • Maintains monthly revenue goals by successfully maintaining a High Occupancy.
  • Efficiently conducts sales and marketing calls.
  • Conducts training of new employees.
  • Performs informative and interactive tours of property for prospective guests.
  • Directly communicates with all vendors to guarantee that all inventory needs are met.
  • Delegates as well as supervises the work of employees.
  • Performs inspections of the property to insure that every room is ready for immediate occupancy; that the common areas are thoroughly clean.
  • Effectively handles all payroll ad new direct billing for clients.
  • Maintains a well-organized and effective front desk to help facilitate the highest degree of professional operation.
  • Process reservations, and maintains positive guest relations.
  • Oversees housekeeping and building maintenance.
  • Communicates daily with current and prospective guests to ensure that we are meeting the expectations of our patrons.
  • Resolves as expeditiously as possible all grievances from guests.
  • Accurately monitors all finances at the front desk including but not limited to cash drops, deposits, night audits, and P&L review.
12/2006 to 03/2012
Assistant Manager Mighty Fine Burgers Fries & Shakes Cedar Park, TX,
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Planned and prepared workflow schedules, delegating tasks for 200-member team.
  • Supported sales management initiatives to optimize business development.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
12/2005 to 05/2007
Magnolia/Universal Sales Rep Best Buy City, STATE,
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Created and implemented store displays, promoting sales and growth.
  • Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
Education and Training
Expected in 2006
High School Diploma:
Clover Park High School - Lakewood, WA,
GPA:

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Resume Overview

School Attended

  • Clover Park High School

Job Titles Held:

  • Senior Operations Manager
  • Special Operations Manager
  • Assistant Manager
  • Magnolia/Universal Sales Rep

Degrees

  • High School Diploma

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