Senior Operations Manager Resume Example Company Name

SENIOR OPERATIONS MANAGER

Summary

Intelligent and enterprising [Job Title] eager to apply [Number] years of experience in [Type] industry to take on new role at [Company Name]. Adept at enabling company growth and key operational improvements by weighting corporate objectives effectively and offering timely advice. Expert problem-solver and planner with demonstrated business leadership skills.

Ambitious and results-oriented Operations Manager with over [Number] years of experience creating strategic alliances with [Job Title]s to effectively align with and support key business initiatives. Progress-driven planner adept at building and retaining high-performing teams.

Focused Operations Manager successful in contract negotiation and process improvement. Able to remain calm and poised even in high-pressure situations. Adept at leveraging in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.

Seasoned [Job Title] with exemplary skills in [Skill] and [Skill]. Engaging personality and service-driven background coupled with knowledge of [Area of expertise]. Seeking opportunity to build success with exciting organization.

Skills

Reliable and dependable
Approachable
Personnel training and development
Analytical
Organized
Proficient in MS Office
Detail-oriented

Excellent multi-tasker
Cheerful and energetic
Team leadership
Excellent time management
Dedicated team player
Driving business growth

Experience

09/2008 - 08/2018Senior Operations ManagerCompany Name | City, State

Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
Engaged professionally with sales managers and customers to build rapport and nurture relationships.
Generated reports detailing project information and predictions.
Executed business strategies to boost revenue and penetrate new markets through implementation of internal technology and SOPs.
Monitored progress by establishing plans, budgets and measuring results.
Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
Conducted quarterly staff evaluations and determined staff promotions, realignments and reductions in force as necessary.
Facilitated HR operations, which included strategic workforce planning, performance management, staffing and administration of benefits.
Secured contract with [Type] vendor to supply all [Type] materials and services at competitive prices.
Hired and mentored core start-up team in Denver, working to outline initial company policies and procedures.
Implemented effective customer service procedures such as [Type] and [Type] to encourage positive feedback.
Promoted professional skill development in [Type] and [Type] employees through effective training, management and motivation.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals.
Achieved [Number]% increase in sales and revenue with $[Number] in annual sales.
Improved Operations development process by mentoring and onboarding more than 50 employees.
Developed [Number] internal candidates for general management promotion opportunities.
Oversaw company merger to drive seamless transition and integration of operations.
Supervised performance of [Number] workers, with goals of improving productivity, efficiency and cost savings.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Streamlined operational efficiencies by coordinating staff development and succession planning.
Assessed, optimized and elevated operations to target current and expected demands.
Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
Supervised and led 4 department managers while overseeing performance and productivity of 50 employees.
Established departmental performance goals, set timeline targets for sales team and trained new employees.
Built and maintained loyal, long-term customer relationships through effective account management and customer service.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Identified and solved complex strategy problems to drive organizational goals.
Mitigated operational risk, compiling performance, financial, headcount and AUM data to forecast outlook.
Offered business management and leadership skills to clients in the shipping industry.
Generated daily operational and sales reports for corrective action or continuous improvement.
Assessed team proficiencies, identifying and targeting areas for improvement.
Effectively trained operations managers on techniques for managing employees.
Designed training modules implementing strategic business practices and organizational behavior training concepts.
Mentored team members to succeed and advance within department and company.
Offered specific training programs to help workers improve Excel, PowerPoint and knowledge in Logistics and Customer Service.

05/2006 - 09/2008Systems TrainerCompany Name | City, State

Assisted customers by providing exemplary helpdesk service and support.
Provided customers with advice on how to track and trace their company vehicles routes and performance
Managed onsite testing for customers as required by the project's specifications.
Utilized online conferencing tools such as WebEx to conduct trainings and learning sessions for customers
Studied complex technical issues and determined proper resolution methods.
Collaborated with support team to assist customers with technical issues and develop effective solutions.
Listened to customers to understand needs, then tailored trainings accordingly

08/2001 - 08/2004Key HolderCompany Name | City, State

Compiled weekly monetary reports and records for store managers.
Promoted new products and sales to encourage revenue growth and boost upselling.
Assisted upper management with reporting sales data, assessing employee performance and [Task].
Accomplished company-defined sales goals during each shift by actively engaging customers, providing exemplary service and promoting new items by calling clientele and setting up a time for them to come in.
Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate.
Managed store operation duties, including counting cash drawers and checking equipment for proper functioning to maintain optimal performance levels.
Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.
Managed stock demands, employee shift schedules and opening and closing operations and adapted professionally to all unexpected changes.
Collaborated with all company departments to ensure cohesive branding and strategic product placement.
Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
Taught staff how to handle difficult situations with calm and professionalism.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.

Education and Training

Some College (No Degree): Business Management
Eastern Illinois University | City, State

Resume Overview

School Attended

Eastern Illinois University

Job Titles Held:

Senior Operations Manager
Systems Trainer
Key Holder

Degrees

Some College (No Degree) : Business Management

Senior Operations Manager Resume Example

Resume Score: 80%

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