Senior Operations Manager Resume Example
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SENIOR OPERATIONS MANAGER
Summary
Intelligent and enterprising [Job Title] eager to apply [Number] years of experience in [Type] industry to take on new role at [Company Name]. Adept at enabling company growth and key operational improvements by weighting corporate objectives effectively and offering timely advice. Expert problem-solver and planner with demonstrated business leadership skills.
Ambitious and results-oriented Operations Manager with over [Number] years of experience creating strategic alliances with [Job Title]s to effectively align with and support key business initiatives. Progress-driven planner adept at building and retaining high-performing teams.
Focused Operations Manager successful in contract negotiation and process improvement. Able to remain calm and poised even in high-pressure situations. Adept at leveraging in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.
Seasoned [Job Title] with exemplary skills in [Skill] and [Skill]. Engaging personality and service-driven background coupled with knowledge of [Area of expertise]. Seeking opportunity to build success with exciting organization.
Skills
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Experience
09/2008 - 08/2018Senior Operations ManagerColoplast | Boston , MA
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
- Engaged professionally with sales managers and customers to build rapport and nurture relationships.
- Generated reports detailing project information and predictions.
- Executed business strategies to boost revenue and penetrate new markets through implementation of internal technology and SOPs.
- Monitored progress by establishing plans, budgets and measuring results.
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Conducted quarterly staff evaluations and determined staff promotions, realignments and reductions in force as necessary.
- Facilitated HR operations, which included strategic workforce planning, performance management, staffing and administration of benefits.
- Secured contract with [Type] vendor to supply all [Type] materials and services at competitive prices.
- Hired and mentored core start-up team in Denver, working to outline initial company policies and procedures.
- Implemented effective customer service procedures such as [Type] and [Type] to encourage positive feedback.
- Promoted professional skill development in [Type]and [Type] employees through effective training, management and motivation.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals.
- Achieved [Number]% increase in sales and revenue with $[Number] in annual sales.
- Improved Operations development process by mentoring and onboarding more than 50 employees.
- Developed [Number] internal candidates for general management promotion opportunities.
- Oversaw company merger to drive seamless transition and integration of operations.
- Supervised performance of [Number] workers, with goals of improving productivity, efficiency and cost savings.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Streamlined operational efficiencies by coordinating staff development and succession planning.
- Assessed, optimized and elevated operations to target current and expected demands.
- Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
- Supervised and led 4 department managers while overseeing performance and productivity of 50 employees.
- Established departmental performance goals, set timeline targets for sales team and trained new employees.
- Built and maintained loyal, long-term customer relationships through effective account management and customer service.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Identified and solved complex strategy problems to drive organizational goals.
- Mitigated operational risk, compiling performance, financial, headcount and AUM data to forecast outlook.
- Offered business management and leadership skills to clients in the shipping industry.
- Generated daily operational and sales reports for corrective action or continuous improvement.
- Assessed team proficiencies, identifying and targeting areas for improvement.
- Effectively trained operations managers on techniques for managing employees.
- Designed training modules implementing strategic business practices and organizational behavior training concepts.
- Mentored team members to succeed and advance within department and company.
- Offered specific training programs to help workers improve Excel, PowerPoint and knowledge in Logistics and Customer Service.
05/2006 - 09/2008Systems TrainerJo-Ann Fabrics | El Cajon , CA
- Assisted customers by providing exemplary helpdesk service and support.
- Provided customers with advice on how to track and trace their company vehicles routes and performance
- Managed onsite testing for customers as required by the project's specifications.
- Utilized online conferencing tools such as WebEx to conduct trainings and learning sessions for customers
- Studied complex technical issues and determined proper resolution methods.
- Collaborated with support team to assist customers with technical issues and develop effective solutions.
- Listened to customers to understand needs, then tailored trainings accordingly
08/2001 - 08/2004Key HolderLucky Brand Dungarees Inc. | City , STATE
- Compiled weekly monetary reports and records for store managers.
- Promoted new products and sales to encourage revenue growth and boost upselling.
- Assisted upper management with reporting sales data, assessing employee performance and [Task].
- Accomplished company-defined sales goals during each shift by actively engaging customers, providing exemplary service and promoting new items by calling clientele and setting up a time for them to come in.
- Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate.
- Managed store operation duties, including counting cash drawers and checking equipment for proper functioning to maintain optimal performance levels.
- Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.
- Managed stock demands, employee shift schedules and opening and closing operations and adapted professionally to all unexpected changes.
- Collaborated with all company departments to ensure cohesive branding and strategic product placement.
- Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
- Taught staff how to handle difficult situations with calm and professionalism.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Education and Training
Some College (No Degree): Business Management
Eastern Illinois University | City, State
Eastern Illinois University | City, State
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Resume Overview
School Attended
- Eastern Illinois University
Job Titles Held:
- Senior Operations Manager
- Systems Trainer
- Key Holder
Degrees
- Some College (No Degree) : Business Management
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