senior operations manager resume example with 15+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary
Senior operations and procurement executive experienced in building, leading, and advising organizations through complex strategic sourcing, cost saving initiatives and process improvement objectives. Leader in the development and implementation of multiple mobile solutions providing a dashboard view of KPI's that improve operational efficiency and effectiveness. Established record of success in evaluating, negotiating, selecting and managing service providers and product vendors that deliver across-the-board results, improving reliability and reducing cost. Over 20 years of experience in supply chain, inventory management, logistics planning, and operations management; expertise in Excel, Oracle, PeopleSoft and Sage reports. Highly skilled at initiating and completing projects in fast-paced and time-sensitive environments. Effectively able to collaborate with cross-functional teams, delivering process improvement, operational excellence, that garner trust through effective and sustainable outcomes.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
11/XXX4 to Current SENIOR OPERATIONS MANAGER Cost Plus World Market | Alexandria, VA,
  • Identify and initiate strategy to address major opportunities for customers and key stakeholders to improve service, cut cost, and enhance outcomes through process improvement analysis and execution.
  • Develop and maintain supplier diversity program that allows us to respond to product recalls and backorders efficiently, reducing average BO response from 48hrs to same day solution.
  • Successfully manage large scale equipment rollout projects ensuring operational feasibility, safety compliance, and coordination of essential cross-departmental education and trainings.
  • Hire, train, and manage a leadership team of 10 individuals and oversee a staff of over 60 associates.
  • Lead efforts to design and implement numerous in-house mobile app solutions leading to improved operational reliability and outcomes, cost savings opportunities, restored customer satisfaction through employee efficiency, and critical data capture that continues to inform and guide departmental objectives and strategies.
  • Identify and develop trusted adviser relationships with project and program stakeholders to identify, analyze, and facilitate compromise with emerging technologies, methods and best practices.
  • Prepare and manage a yearly annual budget of $60M of JIT supplies, logistically managing 30-40 weekly tractor trailer deliveries that get distributed to over 90 remote and on-site locations.
  • Key member of Product Value Analysis Committee introducing potential products that either reduce costs or improve outcomes, provide financial review support, coordinate clinical and technical trials, and present outcomes and results.
  • Serve on multiple task force teams including Safety, Infection Control, Diversity & Inclusion, and Emergency Preparedness ensuring the hospital is prepared for potential disasters and pandemic scenerios.
  • Evaluate, create and execute departmental policies and procedures ensuring efficiency and effectiveness while adhering to infection control and safety guidelines.
07/2007 to 11/XXX4 DIRECTOR OF PURCHASING Adair Homes | Tucson, AZ,
  • A non-profit healthcare organization that provides high quality health services for all ages in NYC and the Mid-Hudson Valley, with a focus on the uninsured and underserved communities.
  • Spearheaded companywide standardization efforts to improve efficiency, reduce economic risks, seek cost reductions, and collaboratively find best practices for organization.
  • Created RFP's, reviewed and negotiated contracts creating partnerships with key vendors establishing long term stability around critical supplies through contract consolidation that resulted in a reduction from approximately 50 vendors down to 20.
  • Strengthened the Purchasing Department by conceptualizing and maintaining a networked purchasing module that allowed remote end users to efficiently process requisitions through a platform that seamlessly integrated an ordering process through approvals, precise vendor selection, and accounts payable.
  • Collaborated in project planning for medical facility mergers, partnerships, renovations, and new constructions by analyzing scope, drafting and executing implementation plans.
  • Actively pursued alternative programs and agreements that economically benefited the organizations such as NYS contracts, Group Purchasing Organizations, 340b Prime Vendor Programs, and special non-profit/education pricing.
  • Developed industry compliance trainings and protocols that led to successful audit and inspection outcomes.
  • Hired, trained, and supervised 4 direct employees, 2 summer interns, and, within the construct of the purchasing module, oversaw 70-90 employees and 200-400 monthly orders while attaining proper executive and budget approvals.
  • Monitored and executed a variety of federal, state, and assorted grants while adhering to specific rules, laws and guidelines.
06/2005 to 07/2007 PURCHASING MANAGER Amarr Garage Doors | Mcallen, TX,
  • Trained and supervised 2 employees and 1 summer intern.
  • Implemented routine visits and trainings for 25-30 staff members at 13 medical facilities sites covering best practices for inventory management, monthly supply orders, and cost reduction strategies.
  • Reduced expansive vendor list from 60 to 15-25 by performing competitive bids and identifying primary and secondary vendors.
  • Reduced administrative cost by 10% and secure cost reductions with primary vendors by 10-15%.
  • Performed study on brand vs.
  • Generic alternatives for additional savings = approximately $100K-$150K annual savings.
  • Met bi-annually with vendors and department managers to solidify expectations and centralize the purchasing process.
  • Designed, implemented, and maintained policies and procedures in accordance with OSHA and JCAHO requirements.
Expected in Executive MBA | Boston University, Boston, MA GPA:
Expected in B.A | Political Science Political Science and History Hunter College of The City University of New York, New York, NY GPA:

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School Attended

  • Boston University
  • Hunter College of The City University of New York

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  • Executive MBA
  • B.A

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