Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary


 (Operation Manager) dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems. (Project Manager) Talented  focused on process improvement and on-time project delivery. Budgeting and forecasting specialist, with advanced knowledge of the Company's vision. Dependable  bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills. Dedicated Operations Manager demonstrating effective leadership in all aspects of the job. Excels at cutting costs and streamlining operations. Tech-savvy Project Manager versed in all aspects of project management from inception to completion. Excels in recruiting and talent acquisition, as well as process reengineering and improvement. Skilled Operation Manager with solid experience managing all levels of multiple projects including budgeting and administration.
  • Exceptional interpersonal communication
  • Client account management
  • Budget development
  • Staff training/development
  • Human resources management
  • Effective leader
  • Product development
  • Consistently meet goals
  • Efficient multi-tasker
  • Organized
  • Deadline-oriented
Work History
08/2010 to Current
Senior Operations Manager Db Schenker North Charleston, SC,
  • Accountable for the day-to-day operations, training, planning, coordinating, and execution of initiatives and procedures for six Army/Major commands with the mission of providing support of various worldwide missions.
  • Oversaw the command supply discipline program with oversight of over $20 million including equipment and support elements.
  • Advised the commander on operational plans and procedures; reviewed all of the Standard Operating Procedures (SOPs), fragmentary and operations orders, and advised the commander on operational and most efficient use of the personnel.
  • Prepared briefing materials and conducted technical briefings to senior management on logistics operational trends, personnel, and equipment capabilities and schedules.
  • Advise and inform the Fires Center of Excellence, Field Artillery School, and Air Defense School Command on external support requests.
  • Serve as a Human Resource Manager for over 700 personnel for the United States Army Forces Command and the Installation Management Command.
06/2010 to 05/2013
Operation Manager Michaels Stores Dickson City, PA,
  • Trained, coached and mentored staff to ensure smooth adoption of new program.
  • Spearheaded cross-functional initiative to achieve the vision of the Company and Senior Level Management
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Developed and rolled out new policies.
  • Hired and trained 20 of staff.
  • Increased profits by 60% in one year through restructure of business line.
04/2008 to 08/2010
Operations Manager Booz Allen Hamilton Inc. Chattanooga, TN,
  • Served as the Command Operations Manager responsible for the planning, coordinating, and managing the overall combat readiness of the Fires Support Element (FSE) for one of the most prominent and most decorated combat divisions of the Army.
  • Oversaw all operations in support of worldwide contingency missions and identified and focused on key areas to improve operational readiness posture.
  • Expertly planned and prioritized the execution of all operations to include logistics, mobilization, maintenance, ammunition, food rations and delegated human resources to accomplish objectives.
  • Provided structured mentorship in specialized operations management, system interoperability, system theory and functionality, maintenance, and logistic.
  • Assimilated a team of 250 personnel across eight separate staff sections to conduct analyses on tasking and mission requirements to meet the objectives of a multi-nati.
  • Trained, coached and mentored staff to ensure smooth adoption of new program.
06/2005 to 07/2007
Senior Military Science Instructor United States Army City, ,
  • for a Cadet Command Battalion consisting of 11 Cadre and 85 cadets with a command operating budget of over $35K.
  • Senior enlisted representative and supervisor for all assigned NCOs; accountable for teaching, monitoring, and coaching cadets on all aspects of military leadership.
  • Directly supervised, evaluated and developed NCOs and support personnel; oversaw training of the support staff to ensure conformance with codes and regulations.
08/2002 to 06/2005
First Sergeant Germany/Iraq United States Army , ,
  • First Sergeant of a battery of personnel in USAREUR and Iraq with the mission to deploy worldwide.
  • Assisted the commander with the professional development, administration, training, leadership, of over 130 Soldiers and mission support personnel and responsible for overseas maintenance of the equipment and property valued in excess of $25M.
  • Prepared and distributed reports on operational status and maintained departmental data as necessary for analysis, planning and reporting purposes.
  • Maintained daily, weekly and monthly reports on unit status and actions as requested.
Expected in July 2011
MBA: Business Administration Leadership
University of North Central Texas - Prescott, AZ


Expected in June 2009
Bachelor of Science: Liberal Arts
Excelsior College - New York, New York




  • Creative Problem Solving
  • Management Information Systems
  • Upper Level Management Course
  • Budget Management Course
  • Finance Management Course
  • Safety Advisor Course

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School Attended

  • University of North Central Texas
  • Excelsior College

Job Titles Held:

  • Senior Operations Manager
  • Operation Manager
  • Operations Manager
  • Senior Military Science Instructor
  • First Sergeant Germany/Iraq


  • MBA
  • Bachelor of Science

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