Senior Operations Manager driven to cut company costs and boost company revenue through innovative management techniques. Organized and diligent, with excellent written, oral and interpersonal communication skills. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Complex problem solving
12/2015 to Current
Senior Operations ManagerCompany Name － City, State
Manage team of 7 professionals in an omni channel start up facility.
Assists in developing and implementing a logistics start up facility in all aspects of the business, including best practices, processes, systems, training, hiring/staffing, general maintenance.
Developed department's first incentive performance plan which motivated staff and resulted in a 5% increase in outbound productivity.
Reduce and control expenses by increasing vendor compliance dollars, negotiating contracts with new vendors, creating best practices and SOP'sfor all processes in the facility.
Direct strategic initiatives throughout the building to drive performance and accountability.
Initiated program that standardized employee training and led to increase associate morale by 10%.
Oversee all inbound, outbound, special projects and ecommerce operations consisting of 200 associates and 7 managers.
Responsible for training and development in all aspects of the facility.
Responsible for hiring and staffing management as well as hourly associates.
Responsible for meeting and exceeding budget goals.
Responsible for ensuring all OSHA safety regulations are maintained.
Responsible for building and yard maintenance.
Maintain building supply levels for the operation.
Constant process improvement- LEAN Initiatives.
Responsible for meeting/exceeding customer expectations in all aspects of the business, including inventory control, volume throughput, vendor maintenance, store/customer accuracy and special projects.
Maintain a positive relationship with the customer through excellent communication skills and execution.
Responsible for constant process improvement.
05/2012 to 12/2015
Operations ManagerCompany Name － City, State
Managed team of 6 professionals in a 600,000 Sq Ft omni-channel Facility.
Oversee all hiring and staffing of both management and hourly associates.
Responsible for team development and training for both the management team and hourly associates.
Increased Ecommerce throughput by 20% in 3 years after implementing the start up in the distribution center facility.
Increased Associate Morale Survey by 15% in 3 years.
Ensure facility is leveraged to the budget in transportation and supply costs.
Responsible for all inbound, outbound and Ecommerce operations.
Re-designed the training program for the hourly associates, boosting morale and increasing performance in the facility.
Ensure all productivity standards are being met and building is leveraged to budget plan through meeting daily, weekly, monthly goals.
Ensure all vendor compliance goals are met and the vendors are held accountable for inventory.
Conduct monthly focus groups with management and associates to ensure morale is maintained in the operation.
Execute the safety program and ensure the facility follows the safety guidelines.
Constant process improvement.
09/2008 to 05/2012
SupervisorCompany Name － City, State
Managed team of 45 of associates.
Reduced and controlled expenses by exceeding vendor compliance goal and increasing department performance goals by 8%.
Coaching and development of hourly associates.
Ensure department housekeeping and safety is maintained.
Conduct monthly associate meetings on morale and process improvement.
Improved productivity in both the inbound and mid-bound departments.
06/2006 to 08/2008
SupervisorCompany Name － City, State
Train and develop team of associates.
Managed team of 50 associates in the mid-bound department.
Increased department performance by 12%.
Oversaw all mid-bound operations in a 1.2 M Sq Ft facility.
Interview/hire hourly associates.
Ensure housekeeping is maintained.
Ensure safety guidelines are followed.
Bachelor of Science: Marketing and ManagementUniversity of South Carolina － City, State, United States
Minor in Retail Management
Interpersonal Skills, Inventory Control, Labor Cost Controls, Leader, Leadership, Matrix Management, P&L Management, Multi-unit Operation Management, Operations Start-Up, Performance Evaluations, Organizational Skills, Performance Analysis, Problem Resolution, Process Redesign, Project Management, Cost Reductions, Distribution Management, Employee Scheduling, Facility Management, Fast Learner, Service Quality Improvement, Staff Development, Staff Motivation, Staff Training, Staffing, Strategic Planning, Team Building, Team Leadership, Vendor Negotiations, Total quality management, Training and Development, Time Management, Communication Skills
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University of South Carolina
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Bachelor of Science : Marketing and Management
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