Senior Operations Manager Resume Example

My duties comprised of leading cross-sectional initiatives and new readiness agendas through integration of joint-level systems, tools, and automation programs. Additional duties include leading team working groups for continuous workforce policy and guideline improvements, and facilitating decision-making boards throughout multiple projects in terms of workforce planning, overall employee performance, and quality control management.

• Selected as lead program developer within his organization; managing multiple tools and systems of record while operating in both traditional office settings and austere environments.
• Collaborate with project managers on policy analyzation and reporting strategies on workforce performance management; overall strengthening production output through continuous employee engagement and refined employee performance management policies.
• Introduce methodologies and best practices to software developing division; enhancing production output through updated software project development designs and augmentation.

Trained, supervised, and managed a team of 10 employees responsible for integrating project guidelines, policies, and reforms for the execution of operational projects and efficient output production. Tasked with establishing, organizing, and maintaining recruitment programs and strategies while upholding the moral, welfare, and integrity of all associated employees and their families. Provided professional and administrative support to all team members while sustaining positive relationships with key stakeholders and organizational administrators.

• Served as a senior strategic planner to the executive director responsible for establishing a performance management database, planning for implementation of employee engagement infrastructure projects, and training executive leadership on reformed policies and standards.
• Responsible for preparing and facilitating two weekly executive-level decision-making meetings on resource management utilization, performance measurement analyzation, and continuous workforce employee engagement.
• Collaborate with key stakeholders, technical teams, database administrators, and testing teams during working groups , application design meetings, and planning sessions to validate organizational requirements and output production.

Served as the subject matter expert on establishing and maintaining an employee resilience training program designed to enhance employee work-life quality, employee engagement in the workplace, and highlight varying aspects of diversity, equity, and inclusion. Duties and responsibilities included providing employee research and analysis on employee resiliency matters, quantitative and qualitative analysis on production output differences, and conducting monthly surveys with random employees within the organization on quality of work standards within the workplace. Additional duties include managing a security systems certification program, implementing physical security strategies, and maintaining a property management program.

• Managed employee resilience training program and security systems certification programs to highest standards within the entire military installation; each program universally recognized as the standard throughout the installation.
• Directed property management program by determining requirements, planning for material equipment replacement, and implementing quality control oversight; recognized as the top program across the installation.
• Planned allocation of organic resources by organizing safety and security assets, human resources administrative programs, business management operations and inventory control of security systems.