Senior Operations Manager resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Summary of Qualifications

Accomplished Executive Manager with 20 years of experience possessing multifaceted experience and ability to re-energize and restructure organizations, develop strategic initiatives and identify emerging business opportunities. Results-driven, decisive leader adept at forging lucrative relationships with stakeholders, managers and employees. Possess a comprehensive background in personnel and resource development, organizational assessments, collaboration, and strategic planning.

  • Vast Experience in All Microsoft 365 Products
  • High Degree on usage of Charts and Graphs
  • Quantitative and Qualitative Researcher
  • Experienced Policy and Guidelines Editor
  • Skilled Employee Performance Manager
  • Experienced Leader and Supervisor of Teams
Work History
09/2018 to Current Senior Operations Manager Amazon.Com, Inc. | El Paso, TX,

As a member of the Planning and Operations Execution Departments, it is my responsibility to develop, modify and recommend strategies, policies, procedures, guidelines, and other resources for organizational projects alongside various branches under the US Department of Defense (DOD). This includes developing standard operating procedures to support planning, preparation, and execution of activities; and training executive leadership on federal policies, procedures, and guidelines. In addition, I serve as an advisor to and partner with other human resources partners on areas related to talent acquisition and D&I, to drive the development and implementation of strategies and tactics for recruiting, development, and retention of a robust pipeline of diverse talent.

  • Manage key stakeholder relationships by identifying, developing and fostering relationships with industry thought leaders, consultants, vendors, and partners.
  • Collaborate with and maintain effective relationships with other departments to ensure the successful completion Performance Management initiatives while maintaining 100% client satisfaction.
  • Provide focus and clarity in establishing individual goals, driving performance management, supporting career development and rewarding strong overall performance.
  • Successfully restored and managed a previously unmaintained workforce training program; resulting in top 2% success rating nationwide across the DoD.
08/2017 to 08/2018 Systems Integrator Capital One | Naperville, IL,

My duties comprised of leading cross-sectional initiatives and new readiness agendas through integration of joint-level systems, tools, and automation programs. Additional duties include leading team working groups for continuous workforce policy and guideline improvements, and facilitating decision-making boards throughout multiple projects in terms of workforce planning, overall employee performance, and quality control management.

  • Selected as lead program developer within his organization; managing multiple tools and systems of record while operating in both traditional office settings and austere environments.
  • Collaborate with project managers on policy analyzation and reporting strategies on workforce performance management; overall strengthening production output through continuous employee engagement and refined employee performance management policies.
  • Introduce methodologies and best practices to software developing division; enhancing production output through updated software project development designs and augmentation.
03/2015 to 08/2017 Senior Project Manager Olsson Associates | Dulles, VA,

Trained, supervised, and managed a team of 10 employees responsible for integrating project guidelines, policies, and reforms for the execution of operational projects and efficient output production. Tasked with establishing, organizing, and maintaining recruitment programs and strategies while upholding the moral, welfare, and integrity of all associated employees and their families. Provided professional and administrative support to all team members while sustaining positive relationships with key stakeholders and organizational administrators.

  • Served as a senior strategic planner to the executive director responsible for establishing a performance management database, planning for implementation of employee engagement infrastructure projects, and training executive leadership on reformed policies and standards.
  • Responsible for preparing and facilitating two weekly executive-level decision-making meetings on resource management utilization, performance measurement analyzation, and continuous workforce employee engagement.
  • Collaborate with key stakeholders, technical teams, database administrators, and testing teams during working groups , application design meetings, and planning sessions to validate organizational requirements and output production.
02/2014 to 03/2015 Safety and Security Program Manager United States Army | City, STATE,

Served as the subject matter expert on establishing and maintaining an employee resilience training program designed to enhance employee work-life quality, employee engagement in the workplace, and highlight varying aspects of diversity, equity, and inclusion. Duties and responsibilities included providing employee research and analysis on employee resiliency matters, quantitative and qualitative analysis on production output differences, and conducting monthly surveys with random employees within the organization on quality of work standards within the workplace. Additional duties include managing a security systems certification program, implementing physical security strategies, and maintaining a property management program.

  • Managed employee resilience training program and security systems certification programs to highest standards within the entire military installation; each program universally recognized as the standard throughout the installation.
  • Directed property management program by determining requirements, planning for material equipment replacement, and implementing quality control oversight; recognized as the top program across the installation.
  • Planned allocation of organic resources by organizing safety and security assets, human resources administrative programs, business management operations and inventory control of security systems.
Expected in 07/2020 MBA | Business Administration And Management Trident University International, Cypress, CA GPA:
Expected in 01/2018 Bachelor of Science | Leadership - Interdisciplinary Studies Trident University International, Cypress, CA GPA:
  • Diversity, Equity and Inclusion in the Workplace, University of South Florida - Muma College of Business - May 5, 2021

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Resume Overview

School Attended

  • Trident University International
  • Trident University International

Job Titles Held:

  • Senior Operations Manager
  • Systems Integrator
  • Senior Project Manager
  • Safety and Security Program Manager


  • MBA
  • Bachelor of Science

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