senior operations manager resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Training and Program Expert: Infused by 16+ years of experience in the United States Army as a skills training instructor and program specialist. Entrusted to provide strategic recommendations on the impact of policies and initiatives on the organization. Directed the planning, operations, and training of 400+ students annually.

Effective Cost Controller: Forecasted offsets on the usage and distribution of sensitive materials; properly delegated the supply and release of personal protective equipment to avoid losses. Facilitated the turn-in of issued supplies worth $5M+ with 100% inventory completion.

Geared Towards Excellence: Adept at using performance strategies to identify solutions to close gaps in the organization and successfully exceed benchmarks. Collaborated with military and host country agencies in successfully implementing goals by establishing operational working groups.

key skills
  • Physical Security Operations
  • Instruction Capability Planning
  • Administration and Management
  • Organizational Government Acquisitions
  • Travel Authorization Processing
  • Experiential Learning Model
  • Training and Education
  • Attention to Detail
  • Management and Analysis
  • Project Planning, Implementation, Monitoring, and Evaluation
  • Social Media Administrator
  • Blackboard
  • Test Administration
  • Key Control Custodian
  • Counseling & Professional Development Administrator
  • Learning Management System
12/2019 to Current
Senior Operations Manager Highgate Hotels Bethesda, MD,

Personnel Management. STAFF ADVISOR to 5K military personnel assigned in Fort Sam Houston, TX and 10 other regions. Responsible for developing, implementing, and ensuring compliance with Antiterrorism/Force Protection guidance during garrison and contingency operations in Northern Command. EVALUATOR for Operations Allies Welcome; identified security solutions for 2 sites increasing security for over 20K people. Provided guidance and recommendations to enhance skills, capabilities, and readiness of 12 personnel.

Program Management. PROVOST MANAGER and PEACE REPRESENTATIVE. Directed the force protection, safety, and law enforcement of a division with 10K military and civilian personnel within Fort Sam Houston and 10 other regions. Organized protection working groups to synchronize staff efforts on the security and safety of the military community. Coordinated Department of Defense support of local, state, and federal law enforcement during 3 major hazard’s incidents in the homeland and 4 training exercises. Coordinated training requirements with Joint Base San Antonio Security Forces; successfully trained 20 Soldiers to perform installation access control operations.

Budget Management. Ensured proper internal control of personnel, budget, and equipment utilization for all training exercises. Maintained 100% accountability and serviceability of all assigned equipment worth $1M. Signed off documents for office and supply requests and acquisitions.

Administrative. LEAD PLANNER for the division’s social events. Provided guidance for the effective execution of over 12 installation social events and 3 General Officers level events. Ensured the safety and security of 250+ distinguished guests. Enhanced physical security of the area of responsibility by processing access requests for over 500 personnel. Received commendable organization inspection program ratings for training 11 newly assigned personnel in all aspects of Operation Security and Security Management Operations. Participated in working groups with higher headquarters on product development and prepared after-action reports to reflect on the protection prioritization list, and security operation protocols.

08/2018 to 12/2019
Program and Taining Supervisor Ho Chunk Fairfax, VA,

Administrative Processes. Directly managed 39 Soldiers, 30 host country personnel and 90 contractors on law enforcement, force protection, and mobility support operations while ensuring their health, welfare, and development. Briefed and oriented senior leaders and subordinates on all mission goals and objectives for all assigned training and development plans. Processed all 7 awards, 7 evaluations, and 20+ personnel actions for the detachment.

Budget Accountability and Administration. Supervised site security upgrades valued at over $4.6 million; resulted in zero incidents. Managed the detachment life support area, submitting over 100 work orders to host nation personnel for repairs. Worked closely with host nation liaison officer to source supplies and equipment from the local economy. Reviewed and monitored the unit non tactical vehicle fleet contract, valued at over $500K, revised and managed contracts, and scheduled services and repairs.

Security and Emergency Management. Developed the Force Protection and Emergency Action Plan for the location exceeding Army Standards. Refined the safety plan for the location ensuring the site met OSHA and Army requirements. Decreased emergency response times by over 20 minutes through 12 Force Protection Assessment with the Ministry of Defense. Managed the Joint Personnel Adjudication Systems; collected real time information regarding personnel security clearance, investigative status, and access eligibility.

Program Management. Implemented the Unit Drug Prevention and Sexual Harassment Prevention programs resulted in zero incidents. Conduct over 20+ random drug testing to deter and detect unauthorized use and conduct quarterly classes to create awareness and stimulate a positive work environment. Extended tour for 90 days to assist defense operations on a remote location in Israel.

12/2016 to 08/2018
Access Control Specialist U.S. Army Active Duty City, STATE,

Operations Management. Security advisor for the Provost Marshal Protection Directorate in Army South. Provided advice and expertise on access control procedures, physical security, and law enforcement operations. Managed the badging and access control system for higher headquarters infrastructure ensuring proper access control procedures were always in place for over 350 Soldiers and Department of the Army Civilians. Rewrote the physical security standard operation procedures and trained 400 Soldiers and civilians on active shooter response.

Asset Management. Monitored the accountability and serviceability of the office and directorate property worth $250K. Enacted effective leadership turnover to incoming officials and senior leaders ensuring 100% accountability for materials and equipment and accurate status of personnel skills certification and development data. Generated a 95% score in the surprise division-level inspection of the Physical Security Program for the directorate.

Law Enforcement and Security. Oversaw the emplacement of 20 motion detectors and 10 anti-intrusion systems to prevent injury and destruction of critical equipment and secure facilities. Conducted strategic planning sessions to ensure security during site visits and inspections of 5 VIPs. Identified, reported, and corrected over 50 security physical security flaws. Conducted over 100+ random antiterrorism measures to deter illegal activities and prevent unauthorized access. Compiled criminal history reports from incoming personnel and disseminate information to commanders.

08/2013 to 12/2016
Leadership Instructor U.S. Army Active Duty City, STATE,

Training and Instruction. Conducted instruction to 400+ students on annual professional development courses managing course flow for 10 classes each year. Managed BLACKBOARD (learning management system) and provided the program of instruction to the students. Performed student evaluations and submitted course completion, approvals, and recommendations for each graduating class. COACHED AND CERTIFIED 6 International students for leadership roles. Reviewed program of instructions, made recommendation, and assisted in the academy receiving the “Institution of Excellence” rating; a score of 100% for the FY2015 accreditation.

Leadership Development. Developed effective technical writing program; improved leaders’ abilities to correspond and communicate proficiently. Mentored and sponsored 6 junior leaders for the student of the cycle competition; 4 were selected. Processed 1000+ personnel actions and maintained 95% medical readiness of the subordinates. Personally attended training events, conducted evaluations, and verified standards to ensure the success of future leaders.

Human Resources Management. Administered a comprehensive readiness program for the team; maintained 100% accountability on personnel and equipment worth $100K during 20+situation training exercise. Certified 44 cadre in cold weather prevention. Scheduled and maintained a duty roster for 12 personnel and ensured proper assignment where the personnel were most needed.

Community Service and Collaboration. Conducted over 40+ hours in volunteer work at the United Service Organization. Played a proactive role by helping the organization at special events and working at the front desk. Participated in working group with service members and their families to organize events and improve services. Contributed to enhance the morale welfare of services member and their families living abroad.

Education and Training
Expected in 12/2024 to to
Master of Public Administration/Emergency Services Management:
Columbia Southern University - Orange Beach, AL
Expected in 05/2012 to to
Bacherlor of Business Science Management:
University of Phoenix - Tempe, AZ
Native/ Bilingual
  • Army Antiterrorism Officer Basic Course
  • Senior Leader Course
  • Advanced Leader Course
  • Police Transition Team Course
  • Military Police Training Course
  • Security Engineering Training Course
  • Safety Officer Course
  • FEMA Incident Command System for Single Resources and Initial Action Incidents
  • Defense Support to Civil Authorities Course
  • Operation Security Manager Program/Officer Certification Level II
  • Army Basic Instructor Course
  • Small Group Leader Instructor Course
  • Sexual Harassment/Assault Response and Prevention Foundation Course USDA Military Preclearance Training as a Senior Agricultural Agent
  • US Customs Border Clearance Agent Training
  • Z Backscatter Operator and Image Analyst Training
  • RVACIS Inspection System Operator Course
  • TASER X26 Training
  • Certificate of Contamination Oleoresin Capsicum Level 1

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Resume Overview

School Attended

  • Columbia Southern University
  • University of Phoenix

Job Titles Held:

  • Senior Operations Manager
  • Program and Taining Supervisor
  • Access Control Specialist
  • Leadership Instructor


  • Master of Public Administration/Emergency Services Management
  • Bacherlor of Business Science Management

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