Motivated Senior Operations Administrator with 12 years experience with FedEx Ground seeking position of Warehouse Associate. Experienced in operations, customer service and collaborating with internal and external customers for the highest level of service.
Dispatch 60 plus Drivers/Contractors Daily
Assign customer pick ups.
Work with Contractors and Customer Pickup Coordinators with new and currant customers pickups to assure customers are satisfied.
Serve as frontline customer service, receive, solve and escalate customer inquiries as needed.
Maintain, troubleshoot and update driver equipment.
Manage vehicle rental processes to comply with company standards.
Manage package handlers loading local delivery vans
Train and develop employees on safe work practices
Manage direct labor hours
Deliver presort and weekly safety meetings
Work with other departments to ensure optimum efficiencies
ASE Certified in Air Conditioning and Brake repair
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