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senior operational excellence manager resume example with 9+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Results-focused professional with extensive experience in accounting management, value creation and team leadership with strengths in problem resolution, communication, and collaboration. Strong relationship builder who works well with customers and corporate partners. Motivating leader with proven ability to attract, build and retain high-performing teams.

Skills
  • Team building & leadership
  • Understanding of accounting practices
  • Operational & process improvement
  • Problem solving
  • Oracle
  • Client relationship management
  • Customer service
  • Professional oral & written communications
  • Organization
  • MS Office
Education and Training
Utah State University Logan, UT, Expected in 12/1998 Bachelor of Science : Print Journalism - GPA :
Utah State University Logan, UT, Expected in 12/2004 Bachelor of Science : Accounting - GPA :
Certifications

Lean Six Sigma Green Belt

Experience
Amazon.Com, Inc. - Senior Operational Excellence Manager
Castleton, NY, 10/2014 - 07/2018
  • Stabilized and managed Inventory Accounting team while helping convert from J.C. Penney legacy systems to Oracle Retail Merchandising system and redesigning processes.
  • Provided leadership and coaching to 18 accounting associates

    - Conducted collaborative, cross-functional process mapping and documentation sessions, reduced headcount for both areas by 9 FTE and month-end close time by 26-28 hours
    - Evaluated and updated SOX controls to reflect new processes and systems; no material issues through two year-ends
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
  • Conducted [Timeframe] performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Mentored new employees on [Task] and [Task] and delivered constructive feedback to increase understanding of job duties.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.

Helped convert from J.C. Penney legacy inventory systems to Oracle Retail Merchandising System, transferring data and double-checking for accuracy.

1) Redesigned J.C Penney’s Shared Service Center Operational Excellence program to be more relevant in a service-oriented organization:

- Recruited, hired, and trained 6 exempt associates to focus on Lean methodologies and drive center initiatives; team’s projects resulted in the reduction of 20 FTE ($800K)
- Spearheaded Lean Six Sigma White Belt and Green Belt training and mentoring initiatives for 400+ associates; 98% of participants were certified and projects generated savings of $900K in 2015; $750K in 2016
- Implemented an associate suggestion and recognition program which cultivated continuous improvement ideas and enthusiasm for the program; 1,000 ideas submitted within 90 days
- Utilized centralized metrics, benchmarking, and budget vs. spend analysis to identify opportunities and drive a process improvement culture; reduced center’s supply expense by $11K in 2014 and travel expense by $20K in 2015
- Administered the center’s $20M budget/forecasting cost effectively; reduced month-end reclassification journal entries and process time by 80+ hours and streamlined processes through automation in Hyperion

Dynamic Signal - Senior Accounting Manager
San Bruno, CA, 10/2012 - 09/2014
  • Supervised team of 15 accounting associates, training staff on new systems/processes, best practices and cultivating strong relationships with customers.
  • Handled fixed asset and project accounting operations such as updating journal entries, processing depreciation, recording project spend and reconciling accounts.
  • Paid rent and property taxes regularly, maintaining relationships with landlords and Home Office partners.
  • Helped convert from Oracle 11i to Oracle R12, transferring data and double-checking for accuracy; project completed within deadline with no material issues through year-end.
  • Redesigned key processes to align with new system functionality; conducted collaborative, cross-functional process mapping sessions and reduced headcount by 3 FTE and overtime by 20-30 hours through level loading.
  • Implemented SLA’s and metrics to ensure quick identification of errors and issues and excellent and timely service; reduced post-close financial reporting entries by 90%.
Emd Millipore - Operational Excellence Manager
Buenos Aires, AR, 04/2011 - 09/2012
  • Oversaw finance initiative to review, streamline, and transfer transactional accounting/back office work procedures and account reconciliations from the Dallas Home Office due to downsizing.
  • Recruited, trained, and developed a high-performing team of 4 project managers who utilized Lean Six Sigma practices to reduce waste/redundancy, mitigate risk, and document processes.
  • Evaluated 200+ procedures and transferred 100+ and 300 account reconciliations; Shared Services Center added 20 FTE to absorb work originally done by 80+ team members.
  • Remained calm and professional in stressful circumstances and when dealing with frustrated associates, effectively diffusing situations.
Bd (Becton, Dickinson And Company) - Senior Accounting Specialist
Sacramento, CA, 03/2009 - 05/2011
  • Managed resolution and prevention of debit balances; also liaison with third party post-audit firms.
  • Refocused the post-audit team to review findings and analyze company processes. Oversaw improvements that resulted in savings of $1M in 2009; earned the Chairman’s Award in 2010.
  • Redesigned Debit Balance team to utilize fewer, higher skilled talent; recruited, trained and developed the new team.
  • Reduced debit balances by 30% by working with buyers to implement seasonal holds and implementing operational changes to key processes.
Activities and Honors

Chairman's Award - Finance

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Resume Overview

School Attended

  • Utah State University
  • Utah State University

Job Titles Held:

  • Senior Operational Excellence Manager
  • Senior Accounting Manager
  • Operational Excellence Manager
  • Senior Accounting Specialist

Degrees

  • Bachelor of Science
  • Bachelor of Science

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