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Senior Operation Manager Resume Example

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SENIOR OPERATION MANAGER
Summary

Human resources professional who values high performance and professionalism. Excels in organizational communications and employee training and development. With a record of success in public schools, retail and non-profit organizations.


Experienced in Taleo, Kronos, Human Resource activities, budget administration, travel, calendar, staff management, special education, Title 1, marketing, trainer for new employees and accounting.

Highlights
  • New employee orientations
  • Staff training and development
  • Microsoft Office Suite expert
  • Maintains confidentiality
  • People-oriented
  • Organized
  • Exceptional communicator
  • HR Administrative
  • Taleo, Kronos

  • Capability managing simultaneous projects and successfully meeting deadlines.

  • Ability to master and integrate all aspects of business operations.
Accomplishments
  • Revamped the orientation process for all new hires, which was implemented company-wide.
  • Designed a standard exit process and interview survey that was implemented permanently.
  • Helped build programs to integrate Spanish speaking parents to learn with their student and volunteer.
Experience
CHARMING CHARLIEJune 2013 to CurrentSenior Operation Manager
ROGERS, AR
  • Ensure operational an staff excellence in order to follow all company-defined processes and practices.
  • Build relationships at multiple levels to support a great working and shopping environment.
  • Explained human resources policies and procedures to all employees.
  • Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths.
  • Selected and interviewed candidates for all available positions.
  • Assessed employee performance and issued disciplinary notices.
  • Worked on 401(k) administration, FMLA and workers' compensation claims and benefits.
  • Managed personnel files according to policy and federal and state law and regulations.
  • Generated employee tracking reports each month.
  • Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals.
  • Managed communication regarding employee orientation and open enrollment for benefits.
  • Helped training and development staff with all aspects of training coordination.
  • Completed payroll processing from start to finish for employees.
  • Assisted customer service with inbound and outbound calls regarding all HR inquiries.
  • Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
  • Created social media initiatives for new employee search strategies.
  • Ran queries and reports through the ADP system.
  • Partnered with the IT department to create a streamlined onboarding process for new hires.
  • Organized employee schedules, department phone lists and business orders with Taleo and Kronos.







ROGERS PUBLIC SCHOOLSJuly 2012 to September 2014Administrative Assistant
ROGERS, AR
  • Managed over 1,000 student files according to policy and federal and state law and regulations.
  • Assisted parents with inbound and outbound calls regarding all student inquiries.
  • Designed student packages and sent them via mail and e-mail.
  • Partnered with the IT department to create a streamlined calling bilingual system to inform parents of school events or issues.
  • Organized schedules, facility calendar and assistant to staff and administrators.
  • Organized events with outside non profit organizations.
THE BUCKLEJanuary 2010 to May 2013Assistant Manager
ROGERS, AR
  • Conducted telephone and onsite exit interviews for all employees.
  • Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths.
  • Worked on 401(k) administration, FMLA and workers' compensation claims and benefits.
  • Managed personnel files according to policy and federal and state law and regulations.
  • Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals.
  • Generated employee tracking reports each month.
  • Completed payroll processing from start to finish for employees.
  • Organized employee schedules, department phone lists and business orders.
  • Customer Service, Merchandising, Trainer and Visual lead.
BENTONVILLE PUBLIC SCHOOLSJanuary 1999 to May 2011Office Manager- Instructor, Accounting, HR Coordinator
BENTONVILLE, AR
  • Taleo & Kronos for 7 schools, substitute coordinator AESOP, HR administrator, new employee trainer, accounts payable and receivable, budget and P & L report.
  • Managed over 800 personnel and student files according to policy and federal and state law and regulations.
  • Managed communication regarding employee orientation and open enrollment for benefits.
  • Managed communication regarding employee orientation and open enrollment for benefits.
  • Helped training and development staff with all aspects of training coordination.
  • Completed payroll processing from start to finish for more than 400 employees.
  • Designed new employee and student packages sent them via mail and e-mail.
  • Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
  • Completed all work with a 98% rate of accuracy.
  • Drafted department-specific employee announcements.
  • Organized employee schedules, student events and volunteers.
Education
U S Career InstituteMedical Coding
Alternative Teaching LicenseAlternative License: Education

Emphasis in Spanish


FLORIDA INTERNATIONAL UNIVERSITYAssociates Degree: BusinessMIAMI , FL
  • Minor in Spanish Communication
  • Coursework in Business, Economics and Organizational Development
Languages

Strong oral and written communication, organization, and problem-solving skills in Spanish and English.

Skills

Advanced with Taleo, Kronos, Microsoft Office Suite, Outlook, Webinar and ADP.


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Resume Overview

Companies Worked For:

  • CHARMING CHARLIE
  • ROGERS PUBLIC SCHOOLS
  • THE BUCKLE
  • BENTONVILLE PUBLIC SCHOOLS

School Attended

  • U S Career Institute
  • Alternative Teaching License
  • FLORIDA INTERNATIONAL UNIVERSITY

Job Titles Held:

  • Senior Operation Manager
  • Administrative Assistant
  • Assistant Manager
  • Office Manager- Instructor, Accounting, HR Coordinator

Degrees

  • Medical Coding
    Alternative License : Education
    Associates Degree : Business

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