Senior Operation Manager Resume Example
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SENIOR OPERATION MANAGER
Summary
Human resources professional who values high performance and professionalism. Excels in organizational communications and employee training and development. With a record of success in public schools, retail and non-profit organizations.
Experienced in Taleo, Kronos, Human Resource activities, budget administration, travel, calendar, staff management, special education, Title 1, marketing, trainer for new employees and accounting.
Highlights
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Accomplishments
- Revamped the orientation process for all new hires, which was implemented company-wide.
- Designed a standard exit process and interview survey that was implemented permanently.
- Helped build programs to integrate Spanish speaking parents to learn with their student and volunteer.
Experience
HinesJune 2013 to CurrentSenior Operation Manager
Boston , MA
Boston , MA
- Ensure operational an staff excellence in order to follow all company-defined processes and practices.
- Build relationships at multiple levels to support a great working and shopping environment.
- Explained human resources policies and procedures to all employees.
- Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths.
- Selected and interviewed candidates for all available positions.
- Assessed employee performance and issued disciplinary notices.
- Worked on 401(k) administration, FMLA and workers' compensation claims and benefits.
- Managed personnel files according to policy and federal and state law and regulations.
- Generated employee tracking reports each month.
- Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals.
- Managed communication regarding employee orientation and open enrollment for benefits.
- Helped training and development staff with all aspects of training coordination.
- Completed payroll processing from start to finish for employees.
- Assisted customer service with inbound and outbound calls regarding all HR inquiries.
- Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
- Created social media initiatives for new employee search strategies.
- Ran queries and reports through the ADP system.
- Partnered with the IT department to create a streamlined onboarding process for new hires.
- Organized employee schedules, department phone lists and business orders with Taleo and Kronos.
PopeyesJuly 2012 to September 2014Administrative Assistant
Charlotte , NC
Charlotte , NC
- Managed over 1,000 student files according to policy and federal and state law and regulations.
- Assisted parents with inbound and outbound calls regarding all student inquiries.
- Designed student packages and sent them via mail and e-mail.
- Partnered with the IT department to create a streamlined calling bilingual system to inform parents of school events or issues.
- Organized schedules, facility calendar and assistant to staff and administrators.
- Organized events with outside non profit organizations.
THE BUCKLEJanuary 2010 to May 2013Assistant Manager
City , STATE
City , STATE
- Conducted telephone and onsite exit interviews for all employees.
- Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths.
- Worked on 401(k) administration, FMLA and workers' compensation claims and benefits.
- Managed personnel files according to policy and federal and state law and regulations.
- Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals.
- Generated employee tracking reports each month.
- Completed payroll processing from start to finish for employees.
- Organized employee schedules, department phone lists and business orders.
- Customer Service, Merchandising, Trainer and Visual lead.
BENTONVILLE PUBLIC SCHOOLSJanuary 1999 to May 2011Office Manager- Instructor, Accounting, HR Coordinator
City , STATE
City , STATE
- Taleo & Kronos for 7 schools, substitute coordinator AESOP, HR administrator, new employee trainer, accounts payable and receivable, budget and P & L report.
- Managed over 800 personnel and student files according to policy and federal and state law and regulations.
- Managed communication regarding employee orientation and open enrollment for benefits.
- Managed communication regarding employee orientation and open enrollment for benefits.
- Helped training and development staff with all aspects of training coordination.
- Completed payroll processing from start to finish for more than 400 employees.
- Designed new employee and student packages sent them via mail and e-mail.
- Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
- Completed all work with a 98% rate of accuracy.
- Drafted department-specific employee announcements.
- Organized employee schedules, student events and volunteers.
Education
U S Career InstituteMedical Coding
Alternative Teaching LicenseAlternative License: Education
Emphasis in Spanish
FLORIDA INTERNATIONAL UNIVERSITYAssociates Degree: BusinessCity, State
- Minor in Spanish Communication
- Coursework in Business, Economics and Organizational Development
Languages
Strong oral and written communication, organization, and problem-solving skills in Spanish and English.
Skills
Advanced with Taleo, Kronos, Microsoft Office Suite, Outlook, Webinar and ADP.
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Resume Overview
School Attended
- U S Career Institute
- Alternative Teaching License
- FLORIDA INTERNATIONAL UNIVERSITY
Job Titles Held:
- Senior Operation Manager
- Administrative Assistant
- Assistant Manager
- Office Manager- Instructor, Accounting, HR Coordinator
Degrees
- Medical Coding
Alternative License : Education
Associates Degree : Business
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