senior operation administrator resume example with 18+ years of experience
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Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard working leader with history of streamlining operations and increasing productivity. Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach. Accomplished Owner offering [Number] years of progressive business experience. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance and recordkeeping. Highly motivated professional with [Number] years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
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- Fielded phone calls from customers and answered diverse questions.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Built upon established practice standards to improve operational performance and reduce labor costs.
- Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
- Reduced process lags and trained team members on best practices and protocols.
- Motivated employees to share ideas and feedback.
- Assessed team proficiencies, identifying and targeting areas for improvement.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Conferred with customers to understand needs and finalize purchase orders.
- Resolved issues quickly through meticulous research and quick decision making.
- Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Interviewed, trained, and supervised employees.
- Assisted in loading delivery trucks with prepared packages.
- Resolved conveyor system issues by clearing jams and blockages.
- Used scanners to track parcel information, condition or receipt.
- Monitored office inventory to maintain supply levels.
- Directed and oversaw office personnel activities.
- Recruited, trained and developed administrative team to support corporate growth and objectives.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
- Disseminated reports and contracts to proper personnel, reviewing information prior to shipping to promote high-level accuracy.
- Assessed employee performance and capabilities, addressing uncovered weaknesses to promote staff growth.
- Monitored and tracked project performance data with spreadsheets to generate reports and keep management informed of important trends.
Barnes Business College - Denver, CO,
Western Montana College - Bozeman, MT,
- Improved delivery of packages by quickly resolving misaddressed packages, realizing overall increase in customer satisfaction and cost efficiency from 80% to 99% resolution metric.
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Resume Overview
School Attended
- Barnes Business College
- Western Montana College
Job Titles Held:
- Senior Operation Administrator
- Business Owner
- Package Handler
- Senior Office Administrator
Degrees
- Some College (No Degree)
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