Talented Training Specialist well-versed in leading individual and group training devoted to topics like Administration and customer Service. Motivational leader with quality-driven and innovative approach. Looking to offer years of experience in administration to new role with room for advancement.
Skills
Training and development
Strategic Planning
Reporting and documentation
Experience in leadership
Customer service
Experience
03/2017 to Current
Senior OfficerCentral Bbq – Memphis, TN,
Managed workflow, schedules, quality and compliance for Officers employees.
Generated detailed reports focused on Job performe, paperwork and training.
Developed and directed Trainning projects.
Monitored and secured building entrances to prevent unauthorized entry.
Responded to emergency situations quickly to minimize risk and injury.
Patrolled and secured industrial and commercial premises to prevent intrusion.
Enforced security regulations and escorted non-compliant individuals to private areas for processing.
Trained newly hired top talent to fill key positions and maximize productivity.
Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
Reduced process gaps by training new hires on best practices and protocols.
Elevated team member performance while cultivating customer relationships to drive sales.
Identified and solved complex problems related to employee training, management and business direction.
Ordered materials and supplies to use in sessions and kept costs under training budget.
Educated, coached and mentored 80 new hires in multiple positions.
Cross-trained employees to do other jobs within business, increasing job skills and productivity.
Identified and communicated to management regarding areas needing additional training.
Evaluated and communicated trainee participation and performance in reports to management.
Implemented variety of skills to equip and enable employees to bring their best to work every day.
Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
Evaluated client processes, employee performance and training progress to determine additional training needs.
Equipped sales associates with knowledge and motivation to make sales by establishing recognition-rich culture.
Cooperated with project partners to develop system analysis and new system design based on client specifications.
Promoted increased productivity through appropriate allocation of resources, budgets, inventories, training support and team building materials.
Traveled to various locations to train Martinez professionals on administraion and customer service.
01/2016 to 11/2021
Assistant ManagerBurger King Corporation – City, STATE,
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Organized schedules, workflows and shift coverage to meet expected business demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Supported sales management initiatives to optimize business development.
06/2013 to 10/2015
Maranatha MaidsCarmen Cruz – City, STATE,
Recruited and hired talented professionals with drive and dynamic skills to build success within organization.
Conducted performance reviews providing coaching and feedback to benefit both company and employee.
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Oversaw financial management, budget management, accounting and payroll activities.
Established organizational vision and developed strategies to achieve sales and customer service goals.
Inspected production areas to identify and correct unsafe or unauthorized practices.
Education and Training
Expected in 11/2011
Associate of Science: Surgical Technology Career College of America - San Bernardino, CA, GPA:
Expected in
Associate of Science: Accounting And International Business Adm Montemorelos University - Monterrey, Mexico, GPA:
Expected in 06/2007
Clinical Medical Lab Assistant: Medical Assisting,Lab,Phlebotomy And EKG Tech Ultimate Medical Academy - Tampa, FL, GPA:
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