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Talented Training Specialist well-versed in leading individual and group training devoted to topics like Administration and customer Service. Motivational leader with quality-driven and innovative approach. Looking to offer years of experience in administration to new role with room for advancement.
- Training and development
- Strategic Planning
- Reporting and documentation
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- Experience in leadership
- Customer service
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03/2017 to Current Senior Officer Central Bbq – Memphis, TN,
- Managed workflow, schedules, quality and compliance for Officers employees.
- Generated detailed reports focused on Job performe, paperwork and training.
- Developed and directed Trainning projects.
- Monitored and secured building entrances to prevent unauthorized entry.
- Responded to emergency situations quickly to minimize risk and injury.
- Patrolled and secured industrial and commercial premises to prevent intrusion.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Reduced process gaps by training new hires on best practices and protocols.
- Elevated team member performance while cultivating customer relationships to drive sales.
- Identified and solved complex problems related to employee training, management and business direction.
- Ordered materials and supplies to use in sessions and kept costs under training budget.
- Educated, coached and mentored 80 new hires in multiple positions.
- Cross-trained employees to do other jobs within business, increasing job skills and productivity.
- Identified and communicated to management regarding areas needing additional training.
- Evaluated and communicated trainee participation and performance in reports to management.
- Implemented variety of skills to equip and enable employees to bring their best to work every day.
- Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
- Evaluated client processes, employee performance and training progress to determine additional training needs.
- Equipped sales associates with knowledge and motivation to make sales by establishing recognition-rich culture.
- Cooperated with project partners to develop system analysis and new system design based on client specifications.
- Promoted increased productivity through appropriate allocation of resources, budgets, inventories, training support and team building materials.
- Traveled to various locations to train Martinez professionals on administraion and customer service.
01/2016 to 11/2021 Assistant Manager Burger King Corporation – City, STATE,
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Supported sales management initiatives to optimize business development.
06/2013 to 10/2015 Maranatha Maids Carmen Cruz – City, STATE,
- Recruited and hired talented professionals with drive and dynamic skills to build success within organization.
- Conducted performance reviews providing coaching and feedback to benefit both company and employee.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Oversaw financial management, budget management, accounting and payroll activities.
- Established organizational vision and developed strategies to achieve sales and customer service goals.
- Inspected production areas to identify and correct unsafe or unauthorized practices.
Expected in 11/2011 Associate of Science: Surgical Technology
Career College of America - San Bernardino, CA,
GPA:
Expected in Associate of Science: Accounting And International Business Adm
Montemorelos University - Monterrey, Mexico,
GPA:
Expected in 06/2007 Clinical Medical Lab Assistant: Medical Assisting,Lab,Phlebotomy And EKG Tech
Ultimate Medical Academy - Tampa, FL,
GPA:
- Member, Alumni Association
- Certified Surgical First Assistant
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