Senior Office Services Representative resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Multi-talented [Job Title] consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

  • Correspondence
  • Scheduling
  • File management
  • Strategic Planning
  • Operational improvement
  • Organization
  • Problem resolution
  • Communications
  • Customer service
  • Documentation review
  • Customer Relationship Management software
  • MS Office
  • Supervision
  • Relationship development
  • Project organization
  • Process improvement
Work History
Senior Office Services Representative, 01/2019 - Current
Kpmg Portland, OR,
  • Strategically distributed administrative tasks amongst [Type] staff and provided guidance to promote performance.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Coordinated travel arrangements for [Type] staff, such as setting appointments and securing transit and lodging accommodations.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Recognized [Type] issues prior to escalation and applied [Technique] for effective resolution.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Eligibility Specialist, 01/2015 - 09/2018
Blue Earth County Mankato, MN,
  • Communicated with people from various cultures and backgrounds on application process.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Inputted all gathered information and researched data on applicants into computer system using [Software].
  • Documented all communication with applicants and inputted information into system using [Software].
  • Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Used [Software] and [Software] to maintain over [Number] candidate files and file notes.

Intake Specialist

  • Determined eligibility for counseling and referral for over [Number] clients daily.
  • Completed intake assessment forms and filed clients' charts.
  • Interviewed applicants and explained scope of different available benefits.
Assistant Event Coordinator, 09/2013 - 01/2015
In Focus In Bloom City, STATE,
  • Negotiated and worked with venues and vendors to carry out event objectives.
  • Developed planning strategies while creating and maintaining best practices for budgets, project plans, event timelines and presentations.
  • Solicited feedback from clients to assess event success and uncover opportunities for improvement.
  • Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Coordinated with over [Number] vendors and event contributors, including photographers, performers, caterers and transportation services.
  • Identified cost savings by researching new vendors and negotiating with partnered vendors.
  • Developed decor, theme and ambiance for events to satisfy client's vision and budget.
  • Organized [Number] [Type] and [Type] events from conception to completion, arranged program schedules and managed on-site logistics.
  • Used [Software] and [Software] to track and report costs, sales and other various event statistics.
  • Interfaced with clients to understand event objectives.
  • Accurately calculated and processed expenses during and after events.
  • Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
  • Closely monitored program success through self-designed processes and overall metrics.
  • Monitored problems to define root causes and design systematic approaches to overcome obstacles and increase functionality.
Bachelor of Arts: , Expected in 12/2020
San Francisco State University - San Francisco, CA
Associate of Arts: Liberal Studies, Expected in 06/2018
City College San Francisco - San Francisco, CA,

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Resume Overview

School Attended

  • San Francisco State University
  • City College San Francisco

Job Titles Held:

  • Senior Office Services Representative
  • Eligibility Specialist
  • Assistant Event Coordinator


  • Bachelor of Arts
  • Associate of Arts

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