Senior Office Services Representative Resume Example

• Communicated with people from various cultures and backgrounds on application process.
• Scheduled appointments with applicants to gather information and explain benefits processes.
• Inputted all gathered information and researched data on applicants into computer system using [Software].
• Documented all communication with applicants and inputted information into system using [Software].
• Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
• Reviewed applications for different aid programs and determined which qualification criteria for individuals.
• Used [Software] and [Software] to maintain over [Number] candidate files and file notes.

Intake Specialist

• Determined eligibility for counseling and referral for over [Number] clients daily.
• Completed intake assessment forms and filed clients' charts.
• Interviewed applicants and explained scope of different available benefits.

• Negotiated and worked with venues and vendors to carry out event objectives.
• Developed planning strategies while creating and maintaining best practices for budgets, project plans, event timelines and presentations.
• Solicited feedback from clients to assess event success and uncover opportunities for improvement.
• Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
• Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
• Coordinated with over [Number] vendors and event contributors, including photographers, performers, caterers and transportation services.
• Identified cost savings by researching new vendors and negotiating with partnered vendors.
• Developed decor, theme and ambiance for events to satisfy client's vision and budget.
• Organized [Number][Type] and [Type] events from conception to completion, arranged program schedules and managed on-site logistics.
• Used [Software] and [Software] to track and report costs, sales and other various event statistics.
• Interfaced with clients to understand event objectives.
• Accurately calculated and processed expenses during and after events.
• Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
• Closely monitored program success through self-designed processes and overall metrics.
• Monitored problems to define root causes and design systematic approaches to overcome obstacles and increase functionality.