Senior Office Manager Resume Example Eye Physician Associates, S.C.

/SENIOR OFFICE MANAGER

Professional Summary

Senior Officer Manager and outstanding performer in organizational team building and training, and positive servant leadership within the Healthcare industry. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of excellence in patient care and Executive support. Recognized for inspiring management team members to excel and encouraging creative work environments. Offering these skills and strong work ethic.

Work History

Eye Physician Associates, S.C.- Senior Office Manager
Milwaukee, WI01/2020 - Current

Improved office operations by automating client correspondence, record tracking and data communications.
Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
Interpreted management directives to define and document administrative staff processes.
Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Arranged corporate and office conferences for company employees and guests.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Microsoft Suite Software.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Established and updated work schedules to account for changing staff levels and expected workloads.
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Organized Team Leadership, Organizational, and Inter-Departmental meetings monthly and quarterly. Coordinated availability of conference rooms for participants.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
Supervised and guided new employees on [Task] and [Task] and responded quickly to questions, which improved understanding of job responsibilities.

Children's Hospital Of Wisconsin- Patient Services Coordinator and Referral Services
Milwaukee, WI08/2005 - 12/2008

Verified patient's insurance eligibility and benefits coverage through insurance verification software.
Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
Inputted accurate patient insurance, billing and payment information in scheduling software.
Communicated with primary care offices and insurance companies to obtain authorization.
Answered over 100 telephone calls per 7hours to handle rescheduled, missed and reassigned visit requests.
Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
Sent medical and surgical questionnaire forms to patients to obtain missing information.
Respected patients by recognizing rights and maintaining confidentiality.
Scheduled appointments to enter appointment date and time into computerized scheduler.
Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.

Eye Physician Associates, S.C.- Administrative Assistant
Brown Deer, WI02/2000 - 07/2005

Coached new employees on administrative procedures, company policies and performance standards.
Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
Created PowerPoint presentations for business development purposes.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Offered office-wide Electronic Health record and Practice Management software support and training, including troubleshooting issues and optimizing usage.
Maintained complex digital filing system for financial information.
Processed invoices and expenses using Compulink to facilitate on-time payment.
Monitored Practice Administrator's work calendar and scheduled appointments, meetings and travel.
Organized weekly staff meetings and logged minutes for corporate records.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Arranged rapid office equipment repair and maintenance with vendors.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Executed record filing system to improve document organization and management.
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Handled client correspondence and tracked records to foster office efficiency.
Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
Maintained staff directory and company policy handbook for human resources department.

Treasurer and Officer of Condominium Board of Directors, Violinist

Treasurer and Officer of Condominium Board of Directors

Violinist

1. Utilize my skills by playing in a local band

2. Volunteer during the holiday season to provide music at local nursing homes for music therapy

Skills

Documentation and control
Business administration
Policy and procedure modification
Team management
Relationship development
Problem resolution
Customer service
Communications
Organization
Supervision

Staff Management
Scheduling
Workflow planning
Team building
Operational improvement
Budgets
Project organization
Process improvement
MS Office
Business operations

Education

Concordia University WisconsinMequon, WI12/2017MBA:

Concordia University WisconsinMequon, WI12/2014Bachelor of Arts:
Health Administration

Resume Overview

Companies Worked For:

Eye Physician Associates, S.C.
Children's Hospital Of Wisconsin

School Attended

Concordia University Wisconsin

Job Titles Held:

Senior Office Manager
Patient Services Coordinator and Referral Services
Administrative Assistant

Degrees

MBA :
Bachelor of Arts : Health Administration

Senior Office Manager Resume Example

Resume Score: 80%

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