To continue my career with an organization that will utilize my management, supervision and leadership skills to benefit mutual growth and success. I possess a dedicated work ethic with a strong technical, business and customer service background
Management Reporting Systems: Heat, Track-It, Remedy, Quetzal, Royal blue, hp open view.
McKesson CorpAtlanta, GASenior Network Security Engineer01/2009 to Current
Serve as team lead for 3rd party vendor offshore team, coordinating team projects, incident management and change management functions.
Design and provide Network Analyst report for quarterly planning and present it to the Director of Technology for each business unit.
Serve as team lead for the design, active project deployment, and support of SD-WAN Network solution.
Manage over 400 remote sites including Data Center firewalls, routers, and switches and providing security for multiple healthcare facilities.
Apply configurations to multiple firewalls, routers & switches for new customer engagements.
Develop and enforce policies to standardize and secure the network infrastructure.
Maintain IOS on Cisco routers and switches for more security and stability.
Configure business-to-business VPNs on Juniper firewalls allowing customer access to the Data Center.
Migrated customers from Legacy Cisco PIX security devices to Juniper and Cisco ASA Networks.
Setup Disaster Recovery Network at a Remote Data Center.
Configure new OC-192 Circuit between Data Centers, and setup BGP failover between Data Centers.
Cadillac JackDuluth, GANetwork Engineer01/2008 to 01/2009
Configured and Maintained all LAN/WAN equipment which includes routers, switches, firewalls, and wireless access points for over 100 casino locations in the U.S.
Configured DMZ routers to secure VPN connections and corporate servers.
Upgraded IOS on Cisco routers for more security and stability at all casino locations.
Configured dynamic VPN on the DMZ router for locations without a static IP address.
Configured Radius authentication for Wireless Access Points to increase network security.
Investigated casino game jackpots to determine validity of network and preventing fraud.
Configured QOS on corporate routers to prioritize network traffic increasing overall performance of systems.
Planned, organized and executed weekend network remodeling to support VM (Virtual Machines) Servers including replacing switches, reconfiguring routers, and rewiring the entire network.
OmniTech InstituteDecatur, GADirector of IT / Network Engineer01/2007 to 01/2008
Managed all internal support staff and technical support resources.
Services included desktop and server engineering, network and security infrastructure, and campus applications.
Managed all phases of IT Project management including design, configuration, implementation and support.
Assessed and defined requirements to adopt new centralized approach to network, storage, and security infrastructure; and defined new projects, budget, benefits, and return on investment.
Secured campus network using Cisco routers and Check Point firewalls.
Served as facilities management coordinator, defining both systems and classroom requirements.
Designed and implemented student portal to facilitate support requests for faculty and students; and increased response time and time-to-resolve to fewer than ten minutes.
Installed help-desk software to improve efficiency, centralize customer support services and inventory control; and including a centralized knowledge base for frequent issues thus reducing time to resolution by 50%.
Configured and utilized SolarWinds to monitor network device performance and availability.
Cybertrust IncNorcross, GANetwork Security Engineer01/2006 to 01/2007
Provided Global MSS (Managed Security Services) for financial institutes, hospitals, and fortune 500 Companies.
Performed complex change request on PIX & Checkpoint firewalls.
Troubleshoot all vendor firewalls, routers, IPS, IDS, Proxy Servers, Linux Server, Mail and Anti-Virus Servers.
Monitored IDS alerts for attacks and make changes on firewall to prevent attacks.
Morrison HomesAlpharetta, GASr. Cisco Network Engineer01/2001 to 01/2006
Configured and Maintained all LAN/WAN equipment which includes routers, switches, firewalls, IPS, IDS, wireless access points, VPN concentrators, servers, and PCs for over 100 remote offices.
Optimized division networks for SAP role outs by installing VPN accelerator cards in the routers and then prioritizing the SAP traffic.
Increased security on Division router by configuring CBAC (Context-Based Access Control).
Designed a solution for Tampa construction offices that were not able to use the VPN client with the satellite service by installing a Cisco 1720 router to give them a direct VPN tunnel to SAP.
Pioneer Services NetworkAtlanta, GANetwork Analyst/Desktop Support01/2001 to 01/2001
Supported all PC, and network related issues for seven fast paced, multimillion-dollar companies.
Assisted with projects to replace and upgrade PC hardware and software.
Utilized the server manager to manage PC's on the servers and domains by adding and removing PC names from the domains and controlling their permissions.
Provided outstanding troubleshooting for Microsoft exchange server, network connectivity, network access to shared folders, and printers.
VerizonAlpharetta, GASr. Systems Analyst / Supervisor01/2000 to 01/2001
Assisted callers from six major internet service providers (ISP) for support with dial up internet and high speed internet support.
Supervisor and trainer for over 25 helpdesk technicians.
Used superior customer service skills to calm down irate customers, then implemented strong technical skills to fix the problem quickly and accurately.
Created new tasks and projects for the helpdesk team and made sure the team was meeting its weekly and monthly targets of call resolutions.
CingularSt. ThomasStore Manager /Help Desk & Desktop Support01/1996 to 01/2000
Managed three locations generating revenues of 1.2 million with responsibility for supervising a staff of up to 13 customer service representatives.
Implemented a program to reduce inventory shrinkage from $1,200 monthly to zero.
Provided desktop and help desk support for Microsoft office 97, MAS90, software upgrades, troubleshooting software and hardware problems, along with some networking.
Installed wireless internet on million dollar yachts using their computers, an installed cellular phone and a cellular interface.
Associate Degree:Computer Information Management2011Ashworth College, Atlanta, GAComputer Information Management
A+ CCNA (Cisco Certified Network Associate) ITIL v3 CCNP (Cisco Certified Network Professional) Cisco IPS Specialist CCSP (Cisco Certified Security Professional) Cisco Firewall Specialist CCSA (Check Point Security Administration) Cisco Data Center UF Support Specialist VCP-NV (VMware Certified Professional - Network Virtualization) CCIE (Written) SharePoint 2010
*Six Sigma Yellow Belt
Leadership 101- Management and Customer Service Trained Professional.