Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
I am looking to transition to a new company to both hone my skill set in Information Security and broaden my horizons to the field of vulnerability detection and management.
Created and managed the vulnerability assessment project along with providing follow up to the clients for recommended steps, creating a new source of revenue for the company.
Streamlined the various informational sources to the Security Incident Event Management (SIEM) software to ensure quality of data of alerts and decreased workload on both internal system and clients.
Ingesting information from numerous information sources into a single panel of information. The information was organized based off of different roles that provided an easier and simpler way to gain an overview of the current condition of the SOC (Security Operation's Center).
Ability to quickly learn and implement knowledge with little to no oversight on new concepts.
Skills
Online research to assist in decision making to determine if event requires escalation to leadership.
Skilled in preparing reports to C-Level executive, Managers, and technical coworkers that are required to do remediation.
Microsoft Office: (Excel, Word, PowerPoint, Access).
Possess strong analytical skills to take in multiple types of information and implement cost-effective solution.
Ability to integrate numerous third 3rd applications together.
Communication skills to talk and explain concepts to highly technical and non-technical audiences without issue.
Skilled in preforming troubleshooting and problem solving without needing constant supervision and using teamwork to accomplish goals.
Understanding of vulnerability management principles and risk assessment methodologies.
Skilled with Microsoft Windows and Linux in information security uses.
Extensive customer service training along with writing incident reports associated with customers and providing mediation for event.
Familiar with planning meetings, writing outlines for meetings, researching possible potential issues, along with creativity in implementing safe and secure resolutions.
Familiar with implementing and adhering to change management.
Knowledgeable in Vulnerability Assessment, Intuition prevention and detection, Endpoint protection, Incident response, and Protocol analysis.
Work History
03/2018 to Current
Senior Network Security AnalystAmerican International Group – Burlington, NC,
Started as Network Security Analyst Tier 1, advanced quickly to shift lead, then to Tier 2 and as lead developer for Security Operations Center.
Additionally, did project management and shift lead work.
As SOC analyst: monitored customer traffic, up to 40 clients at once for malware, inbound attackers, and sensitive data breaches.
Worked on advanced projects that helped improve SOC with metrics tracking, automation of information gathering for incidents, automation of data insertion and extraction from various programs utilizing various APIs including Google API, proprietary systems, Virus-Total, and Slack.
As Analyst: Monitoring clients and taking action (research, ticket, email, call, etc).
Respond to customer questions and requests.
Troubleshoot system/traffic issues.
Used 1st and 3rd party tools for research.
Analysis of network traffic to determine if event is malicious or not malicious.
Intrusion detection and response.
Requires deep knowledge of networking, security, SIEM's, how Internet works, and reading traffic flow.
Actions performed as similar to vulnerability manager
Read and interpreted technical vulnerability reports and created secondary documentation to breakdown results based on management priorities.
Validated vulnerabilities using tools that malicious actors typically use.
Conduct vulnerability assessments to determine if results generated for vulnerability scanners were true positive or false positive.
Used MITRE attack framework and other frameworks to determine potential vulnerabilities in environment and assess priority in patching systems.
Generated reports for C-level executives , managers, and technical users to explain current vulnerabilities in their environment along with remediation steps.
Remediation steps also included step by step instructions to go from golden state to having specified level of compromise on target machine.
Created custom scripts to take SAINT’s technical vulnerability report and generate readable and actionable reports in excel, PDFs, or Word.
Worked with C-Level customers to understand needs and provide high level overview of company's service.
Increased customer satisfaction by resolving legacy system custom issues.
Led technical team in delivery of SOAR (Security Orchestration, Automation, and Response) project, resulting in analyst's efficiency and time from ticket opening to resolved improved by 66% .
Developed team communications and information for Management meetings.
Resolved technical problems, improved operations and provided exceptional client support.
Saved $5,000 by implementing cost-saving initiatives that addressed long-standing problems.
03/2017 to 03/2018
ServerCommonwealth Assisted Living – Christiansburg, VA,
During time with Great Wolf Lodge, provided customer service for guests at sit-down restaurant inside resort.
During time with Great Wolf Lodge:
Provided guests with positive dining experience,
Provide prompt service on food and drinks orders,
Received praise for service by guests and supervisors,
Provided support to other servers by assisting them with their duties,
Assisted bartenders in preparation of alcoholic beverages.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Managed over 30 tables per day with average party size of four with average dining time of 25 minutes.
08/2015 to 03/2017
Olive Garden - ServerOlive Garden – City, STATE,
Provided guests with prompt courteous service.
Was on problem solving team to manage issues guests had with other servers.
Assisted others servers, especially during heavy lunch and dinner hours.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Served needs of more than 20 customers in busy 8 table environment.
Education
Expected in 04/2013
High School Diploma: Trinity High School - Euless, TX GPA:
Expected in
No Degree: Computer Science And Programming The University of Texas At Arlington - Arlington, TX GPA:
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