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Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Passionate Merchandising Professional with more than 10 years’ experience in the global fashion industry, with particular expertise in merchandising, buying, sales, customer service and operations. Extensive regional and international experience gained through working and traveling in multicultural environments. A highly organized, detail-oriented, and conscientious self-starter, known for an intense work ethic and positive attitude. Able to strategize and prioritize effectively to accomplish objectives and succeed in a fast-paced, multitasking environment. Results-driven individual with a demonstrated track record of actively driving companies’ sales growth and profit goals.

Core Qualifications
  • Excellent verbal and written communication
  • Strong presentation skills developed through leadership positions
  • Decisive and organized in order to operate effectively within a fast-paced environment
  • Solid project management ability - able to organize individuals and assignments / Hands-on project facilitator
  • Assertive approach to job assignments - “quick study” on new job tasks
  • Exceptional at gaining consensus cross-functionally and building effective relationships across divisions in a matrix corporate structure
  • Proficient in all Microsoft applications and various merchant systems (i.e. pivot tables, EPO creation)
Areas of Expertise
Merchandising, Buying, Assortment Planning, Open-to-Buy Planning, Inventory Management, Sales Analysis, Pricing & Promotions, Retail Operations, Product Training, Selling & Customer Service, Vendor Management, Retail Management, Market Research & Trends
Professional Experience
06/2015 to 10/2016
Senior Merchandising Manager - Retail & Wholesale, Southeast Asia Region RALPH LAUREN City, STATE, singapore

Responsibilities:

  • Part of a global team that managed a $50M annual business in an emerging market
  • Directly lead the merchandising strategies across a multi-channel distribution network (full-price, outlet, free-standing, concession) in 6 countries, both directly owned as well as operated through various licensee and wholesale partners
  • Responsible for seasonal OTB planning and analysis, through close partnership with the SEA Director of Commercial Wholesale, the licensee/wholesale partners and APAC Merchandising/Planning leads
  • Actively involved in the selection and planning of seasonal assortments across multiple genders and business categories including men's, women's, children's, apparel, accessories and footwear
  • Accountable for building and maintaining strong vendor relationships to ensure target OTBs were consistently met, despite changes in the lines, sales performance and challenging lead times
  • Responsible for in-season inventory management (allocation, rebalancing, transfers, replenishment, etc.)
  • Executed seasonal markdown strategies / promotions to drive sales and liquidate inventory, all while maintaining strong GM performance
  • Collaborated daily/weekly with the SEA cross-functional teams including Creative Presentation, Product Presentation, Marketing, Retail Management, Retail Operations and Learning & Development (Training) to ensure all aspects of the business were aligned and the brand message was consistently represented
  • Conducted seasonal product training to equip 100+ store teams and sales specialists with an increased knowledge of the assortments, as well as to enhance their selling and customer service skills in order to stimulate sales 
  • Trained and effectively managed 2 direct reports, encouraging a fun and structured work environment to further develop their skills both professionally and personally

Achievements:

  • Achieved SEA FY16 budget by exceeding retail/wholesale sales and profit objectives by $300K despite multiple store closures, which was a result of company restructuring
  • Successfully launched 2 new wholesale businesses in Fall 2015 within 4 different countries, with less than 6 months of planning
  • Initiated new markdown strategy during End of Season sales which improved sales and GM performance by an average of 5% versus the previous year
  • Collaborated with cross-functional teams to successfully open 8 new stores across 4 different countries within less than 2 years
06/2013 to 05/2015
Merchandising Manager; Merchandising Executive - Retail, Southeast Asia Region RALPH LAUREN City, STATE,
Responsibilities:
  • Part of a global team that managed a $35M annual business in an emerging market
  • Reviewed all assortment and allocation plans prior to DC release in order to ensure enhanced sales opportunities per store
  • Optimized delivery flow from HKDC and regional pool points to ensure “product-to-floor” efficiency, overall maximizing sales potential
  • Accountable for in-season inventory management (allocation, rebalancing, transfers, replenishment, etc.)
  • Routinely conducted in-store assortment planning and assessment visits – directly worked with Retail/Store Managers on strategies to achieve performance to goal
  • Carried out seasonal market research to identify trends and maximize both pricing/display opportunities
  • Recapped seasonal product performance and hind-sighting for future assortment opportunities
  • Conducted seasonal product training to equip the 50+ stores team and sales specialists with an increased knowledge of the assortments, as well as enhance their selling and customer service skills to stimulate sales 

Achievements:

  • Integral part of increasing market share and sales by +22% in FY15
  • Responsible for the assortment, planning & execution of 2 new stores in Singapore, including Shaw Centre which was the 2nd Polo Flagship to open globally
  • Aided in the opening of the largest luxury flagship store in SEA 
  • Drove sales growth and customer awareness through brand storytelling – awarded the APAC Merchandising CAST Storytelling Award for being a critical on-the-ground partner by working closely with the store teams to ensure the key corporate merchandising messages were brought to life 
02/2012 to 05/2013
Retail & Operations Executive - Retail, Southeast Asia Region RALPH LAUREN City, STATE,
Responsibilities:
  • Conducted weekly sales analysis, and then constructed & presented action plans for Executive Management review meetings
  • Supported the Training Manager with customer service enhancement exercises to improve the consumer's "brand experience" across multiple stores/markets
  • Routinely conducted in-store assortment planning and assessment visits – directly worked with Retail/Store Managers on strategies to achieve performance to goal
  • Recapped seasonal product performance and hind-sighting for future assortment opportunities
  • Managed the luxury flagship store in Singapore during a vacancy in store leadership
  • In charge of locating and sourcing cost effective vendors in Malaysia and Vietnam to aid in the opening of new stores across both markets; accountable for entering EPOs in a timely manner
  • Responsible for maintaining strong vendor relationships to ensure orders were prioritized and lead times kept to a minimum

Achievements:

  • Responsible for the planning and execution of 3 new luxury stores across 2 different countries within a 6 month period, during a time when the Operations Manager was on maternity leave
11/2009 to 11/2011
Sales Coordinator - Lauren Ralph Lauren, South Central Region RALPH LAUREN City, STATE,

Responsibilities: 

  • Responsible for the sales performance, presentation standards and assortment optimization of the Lauren Ralph Lauren shop-in-shops across multiple wholesale accounts including Macy's, Dillard's, Nordstrom and Saks Fifth Avenue
  • Conducted regular assessment visits across 100+ stores in Arkansas, Oklahoma and Texas
  • Responsible for ensuring the monthly deliveries were set-up per RL standards, pricing and promotions were executed efficiently and accounts prioritized the deliveries to ensure the lead time from warehouse to floor was optimal
  • Drove Lauren Ralph Lauren sales through close relationships with the sales professionals, store management, visual merchandising teams and by providing LRL sales specialists with continual training in product knowledge and clienteling
  • Actively involved in securing the best shop locations per store/per floor to ensure optimum brand exposure and traffic flow
  • Routinely interfaced with Senior Lauren and Account Management/Buyers to review store performance and assortment opportunities
Achievements:
  • Lead Lauren to achieve sales plans across the South Central region during challenging economic times
  • Increased Macy's market shares during 2011 Spring season in collaboration with Houston counterparts
  • Played an integral part in successfully launching new wholesale businesses across the region including Denim & Supply, Lauren Handbags and Lauren Dresses
  • Facilitated initiative in which Lauren best practices were shared among the South Central coordinator team
Early Career
04/2009 to 10/2009
Assistant Buyer - Flagship / Luxury Stores, Japan & Southeast Asia Region RALPH LAUREN New York City, New York, Japan
  • Strategized with buying team to develop and implement effective sales plans for a $6.7M annual business in an emerging market
  • Assisted in the selection and planning of assortments prior to and during market 6 times per year
  • Prepared weekly sales analysis reports and correspondence for Executive Management review
  • Analyzed market trends, evaluated financial components, and prepared forecasts for buying team as part of an overall effort to drive sales and maximize profitability
  • Responsible for timely input of purchase orders and management of order updates
05/2008 to 03/2009
Assistant Buyer - Men's Traditional Collections, South Central Region MACY'S Atlanta, Georgia,
  • Assisted Buyer with a $117M annual business across 216 stores
  • Played integral role in achieving #1 sales performance across all of Macy's divisions
  • Drove sales via purchase order maintenance, markdowns, price changes, and advertising efforts
  • Met with vendor representatives and executives to plan assortment, financial and merchandising strategies
  • Prepared sales analysis reports and correspondence for Executive Management review
05/2007 to 07/2007
Buying Internship - Women's Designer Collections, E-Commerce SAKS FIFTH AVENUE New York City, New York,
  • Participated in market appointments / aided buying team in selection and execution of assortments
  • Attended Open-to-Buy meetings alongside Executive Management
  • Communicated daily with multiple vendors regarding sales, purchase orders and samples
  • Managed weekly department / vendor sales reports
  • Coordinated weekly receipt of garment samples / presented sample assessments to website studio team
  • Responsible for system item definition after each buy
Education
Expected in 2008
Bachelor of Science - Family & Consumer Sciences: Fashion Merchandising, Business Administration
- Texas State University - San Marcos, Texas
GPA:
  • Major: Fashion Merchandising; Minor: Business Administration 
  • GPA: 3.85 (major); 3.6 (cumulative)
  • Elected positions: President and Secretary of Fashion Merchandising Association, Student Foundation Leader
  • Awards for "outstanding performance": Fashion Merchandising Leadership Award, Dean's List, Fashion Merchandising Scholarship, Associated Student Government Academic Scholarship

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Job Titles Held:

  • Senior Merchandising Manager - Retail & Wholesale, Southeast Asia Region
  • Merchandising Manager; Merchandising Executive - Retail, Southeast Asia Region
  • Retail & Operations Executive - Retail, Southeast Asia Region
  • Sales Coordinator - Lauren Ralph Lauren, South Central Region

Degrees

  • Bachelor of Science - Family & Consumer Sciences

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