senior member services representative resume example with 3+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Formidable in communication, teamwork, and fast-paced workplaces. Currently working on a capstone project at SDSU. Completing Udemy certification courses for Master Mobile and Web Design, (UI/UX Design), HTML, CSS, JavaScript, and Node. Three years of experience in professional customer relations and services. Obtained an Honors AA-T & AS-T Associate Degree for Transfer focused in Computer Science from Grossmont College. Currently pursuing a B.S degree at San Diego State University.

  • Javascript/HTML
  • Proficient in Technology & Software
  • Bilingual with Fluency in Arabic.
  • Customer Relations
  • Upselling Techniques
  • Detail Oriented
  • Multitasking Abilities
  • Adequate Sales Knowledge
  • Interpersonal Communication Skills
Work History
08/2021 to Current
Capstone Project Team Research Troon Golf, L.L.C. Lehi, UT,
  • Evaluated perception and control pipeline on commercial off-the-shelf devices using hardware-in-the-loop simulation.
  • Measured performance and efficiency of state-of-the-art perception and control algorithms executing on the latest commercial off-the-shelf embedded devices.
  • Familiarized with a photorealistic simulator for vehicles or robotics (e.g., Gazebo)
  • Defined instances of perception-control application pipeline for an autonomous mobile device (e.g., vehicle).
  • Utilize a commercial off-the-shelf platform (e.g, Nvidia Xavier). Set up the hardware-in-the-loop simulation, such that the physical device executes the autonomy software, receiving inputs from and providing outputs to the simulator.
03/2019 to Current
Member Services Manager First Fidelity Bank Nichols Hills, OK,
  • Handle day-to-day operations of the front desk including but not limited to: selling/managing memberships, processing scholarships, touring prospective members, answering phone calls, membership communications, managing emails, registrations, deposits, etc.)
  • Achieved team goals through personally formalized training plans, coaching, and performance management.
  • Process scholarships for low-income members through tax returns, pay stubs, and a variety of other low-income programs such as CalFresh and CalWORKS.
  • Possess a strong understanding of all programs, activities, and services, with the ability to provide members detailed, accurate, and timely information regarding schedules, costs, programs, and facility information
  • Always strive to provide excellent customer service to members by going the extra mile to make each members' experience at the YMCA a pleasant and memorable one.
06/2021 to 09/2021
Teller North Island Credit Union City, STATE,
  • Provided timely and courteous service to all branch members. Assisted with financial transactions such as deposits, withdrawals, transfers, wires, sale or processing of negotiable instruments, etc.
  • Processed branch member transactions efficiently, accurately, and in a timely manner including servicing accounts, closing accounts, or completing related documentation.
  • Maintained cash drawer in accordance with assigned cash limits and policy and procedures, balanced daily work, and assisted with daily branch balancing procedures.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Actively participated in marketing campaigns, promotions, sales and referral programs, contests, telemarketing, and meetings.
Expected in 05/2023 to to
Associate of Science: Computer Science
San Diego State University - San Diego, CA
  • Capstone Project Research
  • Dean's List [Fall 2021]

Expected in 06/2020 to to
Associate of Science: Computer Science
Grossmont College - El Cajon, CA,
  • Graduated with 3.89 GPA
  • Dean's List 3 years in a row

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Resume Overview

School Attended

  • San Diego State University
  • Grossmont College

Job Titles Held:

  • Capstone Project Team Research
  • Member Services Manager
  • Teller


  • Associate of Science
  • Associate of Science

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