Senior Marketing Manager Resume Example British Telecom

SENIOR MARKETING MANAGER

Summary

Senior Marketing Manager, Customer Experience Center Telecommunications Industry Dynamic technical marketing/telecom career marked by experience in building customer relationships and fostering brand identity within sales teams and operations. Steve Karlik is an experienced AV and IT management professional with a strong propensity for understanding people, team, & technology development, implementation, & operations. His keen analytical skills and attention to detail allows him to assimilate easily into environments with complex hybrid technological solutions. Functional expertise spans from pre-and-post sales support involving heavy customer and partner interactions to project management and team development.

Highlights

Experience

Senior Marketing Manager
January 2012 to January 2015British Telecom

Responsibility for managing, marketing and growing the brand identity of the New York Showcase (CEC- Customer Experience Center) within the functions of the US&C and CPG Business Units, both regionally and globally. Responsible for specialized marketing activities, such as propositions development, communications, customer and market insight, strategy, and operations.
Fostered and managed relationships with partners and suppliers. Collaborated with Riverbed to bring the New York Showcase on line with their Steel Fusion platform (unique converged branch infrastructure) and BT's Connect applications WAN optimization solution.
Project managed build out of a digital retail consumer engagement environment (Alexander Black) for BT Trace for Retail, and contributed to the construction, design and furnishing. Led project to completion in 3 months, representing an XXX time savings. Saved business 28K overall.
Surpassed expectations for championing the customer. Delivered live product demonstrations of core BT portfolio solutions to clients including: Bank of America, Credit Suisse, Goldman Sachs, L'Oreal, Nestle, Polo Ralph Lauren, Tory Burch and more. Built and fostered new relationships with C-Suite executives at Polo Ralph Lauren and L'Oreal.
Completely revamped BT Americas New York Showcase to include technology specific to individual campaigns and enterprise level marketing for new product roll out.
Collaborated regularly with marketing c to define and drive delivery of new products and propositions within channels and product lines.
Grew the footprint and identity of the New York showcase globally and within the US, by developing a process within the US&C region that continually expands customer interaction across the region. (this is too vague, elaborate with specifics)
Lead the remediation of Tandberg facility for the install of Cisco Telepresence end points at BT Americas New York Showcase.

Resident Engineer Telepresence & Video Conferencing Liaison
January 2011 to January 2012BT Teleconsultant at JPMC － New York, NY

Supported and maintained cutting edge technology in a fast paced, team-oriented environment while providing a world-class customer experience for all transactions with JPMC. Provided end-to-end management and support of JPMC's Telepresence infrastructure.
Managed a production MPLS video network consisting of 160 Cisco Telepresence and 450 desktop video end points.
Fulfilled JPMC's business needs by managing projects with BT, tracking issue resolution, and analyzing and delivering reports with relevant metrics.
Regularly trained and supported staff working with Telepresence environments to ensure a smooth handoff between integrator to JPMC operational staff & users
Excelled at tier II escalation for trouble outages & issues. (excelling is not a skill, reword this)
Maintained usage statistics and collected data for Telepresence reservation call volume
Tracked software error bugs within the immersive VC environment, updated & issued repair logs and other collection reporting systems
Managed the on boarding of new immersive VC systems globally into BT Conferencing's monitoring tools (unclear, makes this sound like you were working for BT at this point. Reword to clarify)
Supported JPMC's operations staff & end users for immersive & traditional VC integrated rooms in JPMC's four New York City buildings

Senior Technology Analyst
January 2000 to January 2009Goldman Sachs & Co － New York, NY

Project managed and performed roll out of 100+ Polycom VSX endpoints
Conducted monthly system testing and defined structured diagnostic procedures for integrated room systems
Managed an IT technical support staff of 16 direct reports for the New York and New Jersey campuses
Performed HR regulating factors for SPL Consultants to Goldman Sachs, including writing training manuals, setting best practice models and Standard Operating Procedures (SOP's) that covered diversity, training, harassment issues and general daily conduct.
Set up integrated large venue rooms and worked as technical lead in high priority meetings such as Town Halls and produced auditorium events
Managed all aspects of hiring new members, including personally screening and conducting interviews, training, mentoring, and career development.
Personally screened and conducted interviews for all new applicants
Trained 6 to 8 new hires annually on Goldman Sachs technology and efficiency standards
Managed performance reviews for 6 to 8 employees annually (6 to 8 conflicts with 16 direct reports + new members per year)
Set up integrated large venue rooms and worked as technical lead in high priority meetings such as Town Halls and produced auditorium events Goldman Sachs & Co, New York, NY Executive Office Support
Managed an IT technical support staff of 3 direct reports supporting the Executive Offices
Responsible for fulfilling technology requirements for Management Committee and Board of Director meetings
Worked with executives and their important clientele on a daily basis
Interfaced with clientele to set production efficiency standards for high level meetings and define the requirements for senior level events
Served as technical lead for the weekly Management Committee and Risk Management Committee meetings including regularly supporting off-site locations such as Washington D.C
Responsible for trouble shooting and resolving audio and video hardware issues
Worked primarily with integrated high definition room systems with multiple Polycom codec's Included operating integrated high definition camera systems during meetings and managing camera selections sent to far end participants(what does that mean?)Trained and managed new members of the Executive Office AV staff. Included all aspects of learning about and using the technology, to ensure seamless and transparent functioning.

Technical Support staff
January 1999 to January 2000SPL Integrated Solutions, Assigned to Goldman Sachs & CoIT technical support and special events broadcast producer

Education

Master's : Fine Arts program for painting, Art CriticismPratt Institute － Brooklyn, NY, USPratt Institute, Brooklyn, NY Master's degree, Graduate in Fine Arts program for painting, minor in Art Criticism

Bachelor of Fine Arts : Painting, 2013Portland State University － Portland, Oregon, USPortland State University, Portland Oregon Bachelor of Fine Arts, Painting TECHNOLOGY AND APPLICATIONS Applications & Operating Systems Share Point MS Office Suite (Word, Excel, Outlook, PowerPoint), Visio Adobe Photoshop, Adobe Illustrator XHTML code AP Ware and G Ware Microsoft Lync 2010 & 2013 Platforms & Products Riverbed Steel Head and Steel Fusion (WAN Optimization) Saturn Secure Web Analytics Zscaler Cloud Security Dolby Voice Motorola RFID Solutions Hardware

CTSCisco Telepresence (CTS 3000, MX300, TX9000) Cisco Jabber Polycom VSX Series (5000, 6000, 7000), View Stations (FX, EX MP, EX, MP, H.323) (HDX, RPX 400 & Group series systems) GDC & Lucent HD codecs Dolby Conferencing Phone Polycom audio products (VTX 1000, Sound station IP, Sound station) Gentner AP 800 (Clear One) Extron, AMX, & Crestron control systems Sony HD Cameras Cisco & First Virtual routers & switches Nordic Plus Hornet RFID Scanner

Certifications

CEC CTS

Presentations

Evangelizing and demonstrating technologies at conferences, tradeshows, to analysts and customers

Skills

Technical Support, Polycom, Basis, Career Development, Hr, Mentoring, New Hires, Office Support, Risk Management, System Testing, Testing, Trading, Training, Training Manuals, Writing Training, Optimization, Solutions, Cisco, Operations, Brand Identity, Clients, Credit, Customer Interaction, Marketing, New Products, Remediation, Retail, Retail Marketing, Ap, Painting, Radio Frequency Identification, Rfid, Adobe Illustrator, Adobe Photoshop, Excel, Illustration, Illustrator, Motorola, Ms Office, Outlook, Photoshop, Powerpoint, Security, Share Point, Visio, Voice, Vxworks, Word, Clarify, Class, Collection, Comprehensive Large Array Data Stewardship System, Engineer, Integrator, Liaison, Managing Projects, Metrics, Mpls, Statistics, Video Conferencing, Budget, Evangelism, Microsoft Sharepoint, Problem-solving, Project Management, Publishing, Sales, Sales Engineering, Sales Support, Satisfaction, Sharepoint, Technical Marketing, Telecom, Telecommunications, Tradeshows, With Sales, Within Sales, Control Systems, Lucent, Scanner

Resume Overview

Companies Worked For:

British Telecom
BT Teleconsultant at JPMC
Goldman Sachs & Co
SPL Integrated Solutions, Assigned to Goldman Sachs & Co

School Attended

Pratt Institute
Portland State University

Job Titles Held:

Senior Marketing Manager
Resident Engineer Telepresence & Video Conferencing Liaison
Senior Technology Analyst
Technical Support staff

Degrees

Master's : Fine Arts program for painting, Art Criticism
Bachelor of Fine Arts : Painting , 2013
CTS

Senior Marketing Manager Resume Example

Resume Score: 90%

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