SEARCH

Senior Manager, Technical Delivery Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
SENIOR MANAGER, TECHNICAL DELIVERY
Skills
  • Leadership
  • Software Development Lifecycle
  • Strategic Project Planning including Risk Mitigation
  • Project Estimation including Scope, Cost, and Timeline
  • Organization and Time management
  • Process Improvement
  • Product Development
  • Staff Management
  • Budgeting
Certifications
  • Project Management Institute (PMI) Certified Member
  • Lean Six Sigma Yellow Belt Certified
  • Completed SAFe Agilist(SA) Certification
Portfolio
  • QA Automation Regression Suite: Led the delivery of automation test suites for the world's leading pizza delivery company for their e-commerce site, back office and point-of-sales system to increased regression coverage and reduced execution time. Reduced cycle time from 3 weeks to 3 days and provided 5x's the coverage as the manual suite.
  • E-commerce Automation Testing: This project was aimed to improve overall functional test coverage by optimizing and refactoring a regression test suite. Refactored 4,500 the test cases to eliminate duplicates and create a common test suite, reducing the suite to ~250 test cases. This improvement resulted in reducing the execution time, increasing execution cycles and provided maximum coverage.
  • Banker's Scorecard: This digital report was created to provide insight at a Team Leader and Team Member view of day to day operational KPI targets and accomplishments. The interactive Tableau dashboard went live in multiple locations: Detroit, Cleveland and Phoenix. Delivery included a series of trainings, user manual and an iterative plan for future upgrades.
  • National Accreditation contribution: Organized over 375 stakeholders into focus groups to describe projects and services provided to over 400 schools in Oakland County to complete a national accreditation.
Professional Summary

My skills are broad – business, technology, and leadership – I easily transition between those regularly. I have 10+ years experience in project management with an emphasis in software development.

My portfolio includes successful on-time delivery of complex software development projects in both Agile (SAFe, Scrum, Kanban) and Waterfall environments. Equipped with strong communication, presentation and leadership skills as well as a strong work ethic. My ability to influence and build relationships with people across all levels and organizations internally and externally is a major part of my success.

Work History
August 2017 to Current
Senior Manager, Technical DeliveryCompany Name, City, State
  • Responsible for managing a portfolio of large-scale software development projects including effective staff augmentation, financial management, and feature development schedule.
  • Implemented new processes, like SAFe Agile, to reduce risk, improve quality and schedule feature development in a CI/CD model.
  • Establish performance goals for each team member and provided feedback on methods for reaching those milestones.
  • Validate product readiness
  • As a consultant, I led the development and delivery of technology solutions for multiple clients within the North American region, Domino's being my main client. Specifically led multiple QA teams focused on automation for point of sales systems and e-commerce sites to accomplish requirements of the statement of work for clients, surpassing established goals.
February 2016 to July 2017
Business Analyst / Project ManagerCompany Name, City, State
  • Used business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes to improved business direction.
  • Maintained a prioritized backlog of features based on the highest business need including risk ranking, legal compliance, and operational optimization.
  • Created workflow diagrams, Gantt charts, and project delivery plans to clearly demonstrate processes and timelines.
  • Managed tasks and motivated project teams to promote collaboration and keep team members on-task and stay productive.
  • Gathered requirements, defined scope, allocated resources for IT projects that provided functionality, scalability, and performance.
August 2008 to February 2016
Virtual Program Lead/Project CoordinatorCompany Name, City, State
  • Met aggressive targets for enrollment to drive program success and to support legal and operational compliance for state reporting.
  • Performed enrollment forecasting and program research to identify necessary changes for marketing strategies and cost estimates.
  • Eliminated discrepancies in finances by documenting expenses, monitoring and recording financial information and payments to guarantee accurate and on-time payments for districts, vendors, and contractors.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Engaged with parents and district partners to create positive, trusting, and professional relationships.
  • Researched and evaluated the usefulness of new hardware and software products, including testing and troubleshooting applications, websites, and LMS components.
  • Maintained an accurate inventory of software licenses and hardware for all virtual programs.
  • Coordinated event logistics, registration, and virtual meetings for K-12 learning professional development.
May 2005 to August 2008
Sales CoordinatorCompany Name, City, State
  • Liaised with customers, operational management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Implemented updated business software system and website to streamlined training processes for orders, tracking, expense recording, and sale protocols to increase employee productivity and enhance sales.
  • Trained 100+ employees on Quickbooks Enterprise software and closely monitored work to optimize productivity.
  • Implemented new operational processes that align with ISO 9001 standards
Education
May 2005Associate of Applied ScienceBusiness ManagementOakland Community College, City, State
Bachelor of ArtsBusiness Administration And ManagementWayne State University, City, State

Currently working towards a degree.

Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Oakland Community College
  • Wayne State University

Job Titles Held:

  • Senior Manager, Technical Delivery
  • Business Analyst / Project Manager
  • Virtual Program Lead/Project Coordinator
  • Sales Coordinator

Degrees

  • Associate of Applied Science Business Management
    Bachelor of Arts Business Administration And Management

Similar Resumes

View All
Senior-Manager,-Client-Delivery-Services-resume-sample

Senior Manager, Client Delivery Services

Holliston, Massachusetts