Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

My skills are broad – business, technology, and leadership – I easily transition between those regularly. I have 10+ years experience in project management with an emphasis in software development.

My portfolio includes successful on-time delivery of complex software development projects in both Agile (SAFe, Scrum, Kanban) and Waterfall environments. Equipped with strong communication, presentation and leadership skills as well as a strong work ethic. My ability to influence and build relationships with people across all levels and organizations internally and externally is a major part of my success.

  • Leadership
  • Software Development Lifecycle
  • Strategic Project Planning including Risk Mitigation
  • Project Estimation including Scope, Cost, and Timeline
  • Organization and Time management
  • Process Improvement
  • Product Development
  • Staff Management
  • Budgeting
Work History
08/2017 to Current Senior Manager, Technical Delivery Avenues | New York, NY,
  • Responsible for managing a portfolio of large-scale software development projects including effective staff augmentation, financial management, and feature development schedule.
  • Implemented new processes, like SAFe Agile, to reduce risk, improve quality and schedule feature development in a CI/CD model.
  • Establish performance goals for each team member and provided feedback on methods for reaching those milestones.
  • Validate product readiness
  • As a consultant, I led the development and delivery of technology solutions for multiple clients within the North American region, Domino's being my main client. Specifically led multiple QA teams focused on automation for point of sales systems and e-commerce sites to accomplish requirements of the statement of work for clients, surpassing established goals.
02/2016 to 07/2017 Business Analyst / Project Manager Opentable | Remote, OR,
  • Used business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes to improved business direction.
  • Maintained a prioritized backlog of features based on the highest business need including risk ranking, legal compliance, and operational optimization.
  • Created workflow diagrams, Gantt charts, and project delivery plans to clearly demonstrate processes and timelines.
  • Managed tasks and motivated project teams to promote collaboration and keep team members on-task and stay productive.
  • Gathered requirements, defined scope, allocated resources for IT projects that provided functionality, scalability, and performance.
08/2008 to 02/2016 Virtual Program Lead/Project Coordinator Oakland Schools | City, STATE,
  • Met aggressive targets for enrollment to drive program success and to support legal and operational compliance for state reporting.
  • Performed enrollment forecasting and program research to identify necessary changes for marketing strategies and cost estimates.
  • Eliminated discrepancies in finances by documenting expenses, monitoring and recording financial information and payments to guarantee accurate and on-time payments for districts, vendors, and contractors.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Engaged with parents and district partners to create positive, trusting, and professional relationships.
  • Researched and evaluated the usefulness of new hardware and software products, including testing and troubleshooting applications, websites, and LMS components.
  • Maintained an accurate inventory of software licenses and hardware for all virtual programs.
  • Coordinated event logistics, registration, and virtual meetings for K-12 learning professional development.
05/2005 to 08/2008 Sales Coordinator Future Products Tool Corp. | City, STATE,
  • Liaised with customers, operational management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Implemented updated business software system and website to streamlined training processes for orders, tracking, expense recording, and sale protocols to increase employee productivity and enhance sales.
  • Trained 100+ employees on Quickbooks Enterprise software and closely monitored work to optimize productivity.
  • Implemented new operational processes that align with ISO 9001 standards
Expected in 05/2005 Associate of Applied Science | Business Management Oakland Community College, Bloomfield Hills, MI GPA:
Expected in Bachelor of Arts | Business Administration And Management Wayne State University, Detroit, MI GPA:

Currently working towards a degree.

  • Project Management Institute (PMI) Certified Member
  • Lean Six Sigma Yellow Belt Certified
  • Completed SAFe Agilist(SA) Certification

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School Attended

  • Oakland Community College
  • Wayne State University

Job Titles Held:

  • Senior Manager, Technical Delivery
  • Business Analyst / Project Manager
  • Virtual Program Lead/Project Coordinator
  • Sales Coordinator


  • Associate of Applied Science
  • Bachelor of Arts

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