Senior Manager, Rental Services Resume Example

Managed activities of Enterprise's vehicle management applications, including vehicle acquisition, installation, and all non-revenue movements. Directed management of Application Development, Quality Assurance, and Production Support teams for these products.

Responsibilities included strategic planning, process improvement, resource management, program management, collaboration and integration with others systems. Oversaw department resources for staff of 20+. Forecasted and managed multimillion dollar budgets.

• Updated and expanded legacy vehicle applications to meet new requirements and improved work flow in support of global expansion
• Completed software upgrade to legacy vehicle application that resulted performance improvement of 40%
• Determined priorities for application development, and system design procedures, test procedures, and quality standards
• Defined product roadmaps
• Worked closely with business partners to ensure delivery of quality products
• Mentored other managers and team members on career development and successful project management

Managed activities of Enterprise's rental configuration team responsible for designing and building configuration management and platform for primary rental fulfillment system and all core services including rental, payment, pricing, renter, and locator. Managed development to create and update technical processes to ensure quality for internal users.

• Created consolidated design, SDLC processes, and uniform deployment schedule
• Led team to develop standard solution and approach to implementing Service Oriented Architecture. Partnered across several organizations to adopt standardized solutions and synergistic approach
• Evaluated and motivated resources to set realistic deadlines and goals to optimize productivity and promote professional growth

Oversaw department activities of Enterprise's formal release management process. Directed management, planning, scheduling, and controlling of entire software build through every stage and environment involved, including testing and deploying software releases to production for rental fulfillment applications and services.

• Defined and implemented Enterprise's formal rental release management process for 24x7 mission-critical rental fulfillment application and services
• Ensured software audit and PCI requirements were met
• Identified and implemented changes that reduced deployment downtime by 20%

Product Owner of Enterprise's primary rental fulfillment system, ECARS. Managed Application Development to create and update ECARS to ensure quality for field users.

• Created and expanded main rental system to serve new purposes, improved work flow and enhanced rental experience
• Worked with the business liaisons to gather and negotiate multiple business requirements
• Coached and mentored team members

Program Manager of Technology Services Business Unit

• Orchestrated opening of IT Development Center in St. Louis area
• Managed daily operations, support team, and continuous sales and pursuit activities
• Defined Professional Development strategy across all consulting business units. Coordinated external vendor training and managed alliance relationships
  

Y2K Service Line Manager

• Defined and managed Y2K Staffing Capacity Plan in support of all E&Y Y2K projects across North America
• Initiated and managed Y2K Recruiting and training in all major Area Offices.