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senior manager rental services resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Information Technology Leader with a track record of success in technology and product services management. Extensive experience managing software development and technology teams. Highly skilled at delivering new features on innovative platforms and applications. Builds strong relationships and partnerships at all levels in the organization through excellent interpersonal skills. Aiming to leverage my skills to successfully fill the Leadership role at your company.

Skills

Leadership/Management

Business Development

Program Management

Product Development

Resource Management

Project Management

Talent Development

Customer Focus

Customer Service

Motivation/Team Building

Work History
Senior Manager, Rental Services, 09/2017 - 04/2020
Papa John's Connersville, IN,

Product Owner of Enterprise’s primary rental authorization service for rental replacement and managed special equipment utilized on mobile and desktop devices. Managed Application Development, Quality Assurance, and Production Support for complex mobile platform made up of front-end applications (React JS), orchestration and service layers (Java) hosted in AWS.

Responsibilities included strategic planning, process improvement, resource management, program management, collaboration, and integration with legacy systems. Oversaw management of highly skilled technical developers and analysts (12 direct reports). Forecasted and managed multimillion dollar budgets. Prioritized work and managed relationship with supporting teams.

  • Created and implemented vision to build purpose-built, high-performing collaborative teams to accomplish large scale projects to enable business capabilities
  • Created new development methodologies to align with evolving strategic direction and resource availability
  • Cultivated environment where empowerment is key and transparency was crucial to sustain high performing motivated team
  • Trusted advisor to all levels of leadership across multiple departments of differing disciplines
  • Successfully implemented new rental authorization service globally to complete legacy disconnect of eGate dependency for rental replacement resulting in a multimillion dollar savings
  • Increased application stability for rental services platform by directing resources on priorities, risk mitigation and proper execution to meet on-going business demands
  • Successfully implemented managed special equipment application on mobile android devices resulting in decommission of legacy devices across North America
Senior Manager, Vehicle Management, 01/2013 - 08/2017
Enterprise Holdings City, STATE,

Managed activities of Enterprise’s vehicle management applications, including vehicle acquisition, installation, and all non-revenue movements. Directed management of Application Development, Quality Assurance, and Production Support teams for these products.

Responsibilities included strategic planning, process improvement, resource management, program management, collaboration and integration with others systems. Oversaw department resources for staff of 20+. Forecasted and managed multimillion dollar budgets.

  • Updated and expanded legacy vehicle applications to meet new requirements and improved work flow in support of global expansion
  • Completed software upgrade to legacy vehicle application that resulted performance improvement of 40%
  • Determined priorities for application development, and system design procedures, test procedures, and quality standards
  • Defined product roadmaps
  • Worked closely with business partners to ensure delivery of quality products
  • Mentored other managers and team members on career development and successful project management
Senior Manager, Configuration Management, 06/2011 - 12/2012
Enterprise Holdings City, STATE,

Managed activities of Enterprise’s rental configuration team responsible for designing and building configuration management and platform for primary rental fulfillment system and all core services including rental, payment, pricing, renter, and locator. Managed development to create and update technical processes to ensure quality for internal users.

  • Created consolidated design, SDLC processes, and uniform deployment schedule
  • Led team to develop standard solution and approach to implementing Service Oriented Architecture. Partnered across several organizations to adopt standardized solutions and synergistic approach
  • Evaluated and motivated resources to set realistic deadlines and goals to optimize productivity and promote professional growth
Senior Manager, Rental Release Management, 10/2008 - 05/2011
Enterprise Holdings City, STATE,

Oversaw department activities of Enterprise’s formal release management process. Directed management, planning, scheduling, and controlling of entire software build through every stage and environment involved, including testing and deploying software releases to production for rental fulfillment applications and services.

  • Defined and implemented Enterprise's formal rental release management process for 24x7 mission-critical rental fulfillment application and services
  • Ensured software audit and PCI requirements were met
  • Identified and implemented changes that reduced deployment downtime by 20%
Manager, 08/2005 - 09/2008
Enterprise Holdings City, STATE,

Product Owner of Enterprise’s primary rental fulfillment system, ECARS. Managed Application Development to create and update ECARS to ensure quality for field users.

  • Created and expanded main rental system to serve new purposes, improved work flow and enhanced rental experience
  • Worked with the business liaisons to gather and negotiate multiple business requirements
  • Coached and mentored team members
Senior Manager, Technology Services, 02/2000 - 06/2005
Capgemini City, STATE,

Program Manager of Technology Services Business Unit

  • Orchestrated opening of IT Development Center in St. Louis area
  • Managed daily operations, support team, and continuous sales and pursuit activities
  • Defined Professional Development strategy across all consulting business units. Coordinated external vendor training and managed alliance relationships
Manager, Technology Services, 11/1997 - 01/2000
Ernst & Young, LLP City, STATE,

Y2K Service Line Manager

  • Defined and managed Y2K Staffing Capacity Plan in support of all E&Y Y2K projects across North America
  • Initiated and managed Y2K Recruiting and training in all major Area Offices.
Education
Bachelor of Science: Business Management and Computer Science, Expected in
-
Boston College - Boston, MA,
GPA:
Status -

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Resume Overview

School Attended

  • Boston College

Job Titles Held:

  • Senior Manager, Rental Services
  • Senior Manager, Vehicle Management
  • Senior Manager, Configuration Management
  • Senior Manager, Rental Release Management
  • Manager
  • Senior Manager, Technology Services
  • Manager, Technology Services

Degrees

  • Bachelor of Science

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