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senior manager program lead resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Senior Manager, Infosys Ltd Accomplished IT executive with over 17 years of broad expertise collaborating with internal and external clients to provide innovative solutions for seamless operations at world's leading corporations. Results-driven team leader and detail-oriented team player with proven success delivering large-scale, multimillion-dollar projects with exceptional analytical, presentation and communication skills. Core strengths include: Information Technology Information/Data Management Development/Support Data Warehousing Business Intelligence Analytics Application Integration Project/Portfolio/Program Management Team Management Performance Appraisal Iterative /Waterfall/Agile Resource Planning Banking & Financials Transportation & Logistics Retail Pharmacy
Skills
  • COBOL, JCL, Java, PL/SQL
  • Data Warehouse Tools: Informatica PowerCenter
  • BI/Analytics Tools: MicroStrategy, Tableau, WebFOCUS, Business Objects
  • Databases: DB2, Oracle, Teradata, SQL Server
  • Selected Achievements
Education and Training
Symbiosis Center for Distance Learning , Expected in MBA : Finance - GPA : Finance
, Expected in Bachelor of Technology : - GPA :
, Expected in Certified Project Management Professional (PMP) : - GPA :
Experience
Infosys Limited CVS Health - SENIOR MANAGER/PROGRAM LEAD
, STATE, 01/2013 - Present
  • Managed 150+ team members spreading across different geographies & time zone with specific emphasis on delivering complex projects Fortune 10 organization through innovation and thought leadership.
  • Supported and owned pre-sales for large RFPs/RFIs, and architected application support and maintenance solution for multimillion-dollar, multiyear outsourcing program.
  • Directed highly visible multimillion-dollar, multiyear managed services/fixed price-based IT application maintenance and support (AMS) programs while meeting and exceeding all SLAs.
  • Trusted client partner to client managers and directors, delivering value and developing and managing client relationships to ensure very high customer satisfaction scores.
  • Winner of "Perfect Project Manager (MVP)," two-time winner of "On the Spot" award and "Job Well Done" from client for outstanding contribution to project delivery.
  • Reduced data migration effort 40% by building tool using Easytrieve for a time critical migration project.
  • Improved productivity 10% year on year via automation and permanent solution for recurring application issues.
  • Career Overview Responsible for managing a portfolio of 150+ resources to deliver projects in DW-BI space using all DW/BI technologies such as Tearadata, Informatica, Oracle PL/SQL, Microstrategy, Java etc.
  • Manages multiple retail, pharmacy and enterprise projects with focus on patient outreach, safety, adherence, compliance and point of sale in data warehouse (DW) and business intelligence (BI) space.
  • Directs overall operations for executing projects such as high-level design and architecture, resource mobilization, execution and testing within scope and time parameters.
  • Leads team of architects, developers, QA testers, and supervises design and implementation of complex DW and BI projects.
  • Works with client stakeholders to ensure that project requirements are met and delivered on time, and works closely with project management office (PMO) to ensure that guidelines are followed.
  • Ensures adherence of standardized project life cycle, phase gate program, tools reporting, budget and identification of risks, issue, change and resource requirements.
  • Involved in demand planning and resource forecasting for seamless resource onboarding and on-time delivery of projects.
  • Delivered 80+ projects in 2014-15 and 100+ projects in 2015 - 16 in collaboration with client employees, Infosys team and other vendors.
  • Developed a web based resource demand planning and utilization tool for mobilizing resources across projects and get a view of resource need.
  • Technologies: Teradata, Oracle, Informatica, MicroStrategy, Oracle PL/SQL, Java.
APL - SENIOR MANAGER/DELIVERY LEAD
, STATE, 01/2007 - 01/2013
  • Played instrumental role in service delivery, project management and client management of $10M/year outsourcing project in supply chain management space.
  • Supervised team size of 80 (onshore and offshore) for 24X7 application maintenance & support and team size of 30+ for development projects executed under FP contract.
  • Responsible for managing 20+ applications involving multiple technologies such as Mainframe, AS/400, Java, EDI, PL/SQL and VB.
  • Served as delivery lead in service delivery, project management and client management of $5M project in supply chain management/e-commerce space.
  • Served as functional subject matter expert (SME) for critical application in cluster and provided training to many client stake holders.
  • Managed delivery of new EDW development project, project to migrate WebFOCUS reports to Business Objects, and development and release of BI solutions across organization.
  • Led team to build EDW from scratch, and delivered BI solutions utilizing Teradata and Business Objects.
  • Developed and maintained product roadmap for reports and analytics, and managed product pipeline of new reports and analytics based on business priorities.
  • Developed analysis and methodologies in response to business needs, and prepared and presented recommendations to senior management.
  • Implemented, monitored and continuously improved IT processes.
  • Designed and delivered Importer Security Filing (10+2) project, and anchored mainframe re-hosting in LINUX initiative.
  • Technologies: Teradata, Oracle, Informatica, Oracle PL/SQL, WebFOCUS, Business Objects, COBOL, JCL, CICS, Java, VB, EDI, Mercator, MQ Cognizant.
CICS, Micro Focus - SENIOR CONSULTANT/TEAM LEAD
, STATE, 01/2003 - 01/2007
  • Led five-member team to deliver projects assigned to my team, including mass conversion of Focus programs to Easytrieve and COBOL, and web-enabling of legacy application using IBM WebSphere and HATS.
  • Carried out GAP analysis and prepared design document for consolidation of two different billing systems into one billing system.
  • Worked on key migration related to BankOne merger and completed project under tight deadline.
  • Received appreciation from client VP for migration work.
JPMorgan Chase - ASSOCIATE, PROGRAMMER ANALYST/TEAM & MODULE LEAD
, , India Switzerland 01/1999 - 01/2003
  • Worked on multiple projects in retail and private banking space as developer and team lead.
  • Responsible for analysis and documentation; design and development; system testing, integration testing, QA; and implementation.
Activities and Honors
Skills
AS/400, automation, banking, billing system, billing systems, budget, BI, business intelligence, Business Objects, CICS, COBOL, client management, conversion, client, customer satisfaction, data migration, data warehouse, Databases, delivery, documentation, e-commerce, Easytrieve, EDI, senior management, Filing, Focus, forecasting, functional, DB2, Informatica, innovation, Java, JCL, leadership, team lead, LINUX, Mainframe, managing, Mercator, office, Works, MicroStrategy, migration, enterprise, Oracle, developer, Oracle PL/SQL, PL/SQL, processes, Programming, Project Management, QA, reporting, retail, safety, sales, SQL Server, supply chain management, Tableau, Teradata, view, VB, IBM WebSphere

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Resume Overview

School Attended

  • Symbiosis Center for Distance Learning

Job Titles Held:

  • SENIOR MANAGER/PROGRAM LEAD
  • SENIOR MANAGER/DELIVERY LEAD
  • SENIOR CONSULTANT/TEAM LEAD
  • ASSOCIATE, PROGRAMMER ANALYST/TEAM & MODULE LEAD

Degrees

  • MBA
  • Bachelor of Technology
  • Certified Project Management Professional (PMP)

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