senior manager of retail operations resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Experienced manager with background in retail and restaurant operations with excellent communication skills and strong business acumen. Keen to leverage 4+ years of leadership and managerial expertise as a project manager. Excels in creative problem solving with emphasis on process improvement and data-based decision making. Optimistic about establishing learning and development, and marketing initiatives by facilitating multi-department collaboration.

  • Retail Leadership
  • Restaurant Leadership
  • Inclusive Marketing
  • Customer Service
  • Data Analysis
  • Project Management
  • Policy Development
  • Learning and Development
  • Human Resources Generalist
  • Asana
  • ADP and Paylocity
  • Google Suite and Office Suite
  • Pattern and Trend Recognition
  • Problem Solving
  • Financial Forecasting and Budget Planning
  • Inventory Management
Work History
06/2020 to Current
Senior Manager of Retail Operations Ipic Entertainment Redmond, WA,

Oversee operations for four high-end boutique retail store fronts. Set revenue and key performance indicator goals according to financial forecasts. Conduct profit and loss analysis. Collaborate with marketing department to manage visual merchandising projects, specifically focusing on task delegation, budget, ensuring on-time deliverables, mitigating scope creep, and adjusting inventory objectives accordingly. Function as an HRBP in order to strengthen company culture, build a competitive organization, and facilitate growth opportunities, with the goal of attracting talent and retaining high performing employees. Create tools to collect data on training and marketing initiatives in order to find areas of opportunity and determine overall impact, ROI or best practices. Consistently communicate with C-Suite team through weekly and monthly reporting and status updates.

  • Launched “Virtual Styling Sessions”project, in response to stay at home mandates, to supplement retail revenue, provide additional working hours to middle managers and expand the unique in-store experience to new group of customers. Resulted in average of 21% increase in AOV, compared to e-commerce sessions without a stylist.
  • Launched several clienteling projects including “Lively myBFF” program, which was designed to help store managers collect data on their specific customer demographic, and foster relationship building to drive repeat and referral business.
  • Created anonymous and topic-based feedback forum to collect qualitative data from team members.
05/2017 to 10/2020
Front of House Manager Ensight Solutions Strafford, MO,

Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs. Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service. Responsible for ensuring that all financials including invoices, sales reports, and personnel/payroll related administrative duties are completed accurately, on time. Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances. Responsible for ensuring consistent high quality of food preparation and service. Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and visual standards.

  • Took initiative to review customer lists and databases to maximize effectiveness of outreach to those customers, via social media.
  • Worked with executive chef to monitor food inventory in order curate menu specials and reduce food waste, resulted in average of 3% increase in EBITBA, year over year.
  • Coordinated weekly events working with local artists and service providers, establishing consistent clientele, and providing revenue boost on low-volume weekdays.
10/2018 to 03/2020
Operations Manager Magic Memories City, ,

Ensure excellent operational standards and deliver first-class customer service. Direct supervision of up to 45 employees during peak season. General HR responsibilities, including conducting on-boarding orientations, performance management, and hiring and firing capabilities. Scheduling and labor management. Collaboration with cross-functional teams, including C-Level, marketing, and product design, in order to review project lifecycles, budgetary concerns, customer feedback, and ongoing goals or initiatives. Act as liaison between Magic Memories and assigned regional venues in order to ensure strategic alignment.

  • Created “Steps of Service” training policy which was implemented in northeast region, 7 venues total, over next 3 months there was 13% increase in gross sales, year over year.
  • Oversaw development of frontline managers, establishing a performance benchmark system to aid in goal-setting, justify promotions, raises and bonuses, and create opportunities for in-depth learning and mentorship.
  • Average Customer Satisfaction score of 94% across 35 separate mystery shop evaluations.
Expected in
Bachelor of Arts: Political Science And Africana Studies
Davidson College - Davidson, NC
  • Presidential Scholarship
  • Sankofa Scholar
  • Phi Literary Society
  • Alpha Kappa Alpha Sorority, Inc

Davidson College Bar Manager – September 2015 to May 2017

  • Hire and schedule shifts for 8 student employees. Negotiate pricing, and merchandise options with suppliers. Operate as a risk manager ensuring compliance with campus drinking policies and local laws. TIPS certified.

Davidson College Presidential Task Force on Racial Justice, Education Chair—Fall 2015 to May 2017

  • Create educational programming centering on campus race relations. Partner with community organizations to create student led programming. Quarterly presentations to the Davidson College Board of Trustees on the status of on-campus initiatives. Conduct research on Davidson’s legacy of racism and provide suggestions for remedies and reparations.

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Resume Overview

School Attended

  • Davidson College

Job Titles Held:

  • Senior Manager of Retail Operations
  • Front of House Manager
  • Operations Manager


  • Bachelor of Arts

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