senior manager manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Executive Profile
Senior Operations Manager for a large international travel Corporation with extensive, international Casino industry experience, coupled with an exceptional level of integrity, commitment; driven to succeed in any given environment; interaction with people of all nationalities in a professional fast paced environment. IDENTIFIED STRENGTHS *Excellent interpersonal relations and team orientation *I am self-motivated and totally committed to perform at the highest level *Organizational skills and ability to multi-task, organize, prioritize and meet deadlines *Strong business writing and verbal communication skills *Casino Operations Manager, overseeing all aspects of multi-million dollar gaming operations on 36 cruise vessels, optimizing revenue in Slot, Table, Poker and Bingo operations *Strong analytical skills, for all aspects of the operation, revenue streams *Providing professionalism in appearance and performance of duties, motivation and leadership *Efficient and effective with budget planning and revenues forecasts *analyze situations or challenges faced and work to find suitable solutions that produce the desired result in both a positive and efficient manner .
Skill Highlights
  • Microsoft Office - Excel, Outlook, Word, PowerPoint;
  • Auto CAD
  • Web based reporting platforms, Brio, Biz 2, Tableau, TM1
Core Accomplishments

Mastered CAD design and currently produce all Corporate CAD casino drawing for all new builds and major Floor reconfigurations.

Handled all functions related to New Build Project for 7 Corporate Vessels in 4 different Fleets.

Successfully executed the position of Operations Manager for Carnival Cruise Lines 2007/2013, Moved to Princess Operations in 2013 to assist in the revenue management and improve brand standards, 2016 incoporateing the Holland America line and Seabourn vessels into my daily responsibilties.

Professional Experience
11/2007 to Current
Senior Manager/Manager Penn National Gaming , ,
  • Responsible for providing operational support for 36 cruise vessel casinos for three sister brands.
  • Identify and capture potential onboard revenue opportunities within the Casino department through guidance, training, marketing, promotional initiatives and support of the onboard Management team.
  • Project plan management and implementation for all dry docks and new builds including design and layout utilizing Auto CAD, I work diligently to complete all projects on schedule and on budget and try to prioritize my workload effectively.
  • Analysis of operational reports and identifying areas for improvement, revenue enhancement, cost saving.
  • Development of training and career direction for staff at all levels.
  • Analysis of monthly, quarterly and fiscal revenues data and identify trends, formulating strategies for all aspects of the operation to ensure we are taking full advantage of the business levels experienced utilizing all resources at hand to generate smooth running profitable operations.
  • Improve and stream-line operations through innovative ideas in an ever increasing competitive industry.
02/1998 to 11/2007
Casino Manager Carnival Corporation Casino Division CCL, HAL, Costa & Princess Fleets , ,
  • Responsible for the day to day Casino Operation on a cruise ship Casino with over 2,500 guests per seven day voyage.
  • Financial reporting, analysis of results and implementation of revenue improvement systems.
  • Responsible for the scheduling, accommodation, training, guidance, revenues of an entire management department consisting of 40 - 52 staff.
  • 18 gaming tables and 272 slot machines, 22 game video arcades.
  • Continuous communication with Hotel Director and on board department heads to ensure adequate marketing of the Casino on board.
  • Train, guide, encourage and promote staff at all levels, whilst being responsible for million dollar revenues on a weekly basis.
  • Present evaluations to staff in direct one-on-one meetings.
  • Train assistant Managers to become Managers.
  • Train in all aspects of safety at sea and complete courses in all areas of the environment, train the trainer and the guest courtesy industry and implement these.
01/1992 to 05/1998
Casino Dealer/Inspector/Pit Boss Stanley's Casino - Margate Kent , ,
  • Dealer rotations, nightly financials and Dealer training.
  • Inspection of multiple gaming tables to ensure game security, game pace & adherence to procedure.
  • Guest dispute resolution.
  • Games dealt - Craps, Blackjack, Roulette, Baccarat, TCP, LIR, CSP, Texas Hold'em,.
Director Operations Manager Further REFERENCES AVAILABLE UPON REQUEST Mara Friso - MSC, Geneva Corporate Offices City, , Switzerland
  • Primary Duties Slot Analysis Table Analysis (Using the below tools available) (Using the below tools available) Slot Performance Report TM1 Reports and Adhoc reporting Slot Usage Report Individual Vessels YTD File Slot & Table Analysis File (STAF) Slot & Table Analysis File (STAF) Fleet Slot & Table Analysis File (STAF) Fleet MTD File Slot Data excel files (complied from STAF's) Voyage Summary Report TM1 Reports and Adhoc reporting Table Data excel files Individual Vessels YTD File Fleet MTD File Voyage Summary Report General Duties Dry Docks Voyage Summary Review Planning and logistics Monthly STAF review Technical Drawings Full Cabling requirements Management Bi-Weekly Call CCTV locations, power and cabling requirements General Correspondence - Email Screen locations, power and cabling requirements Casino Vault File Review Deck Penetrations, power and cabling requirements Video Analysis File (VAF) review Pusher Profitability analysis file New Build Projects Management team evaluation review CAD casino layout Promotions and Pay rise review and action Full Slot Floor selection CAD floor plans Compile and review all new build requisitions CER analysis and asset retirement Compile, review and submit new build CER Surveillance review Gaming Advisories Slot Replacement Incident reports review and follow up Fleet and vessel slot performance review and analysis Reimbursements approvals Industry trends and direction review and research Management checklists review Manufacturer product review Bank discrepancy review and follow up CER and requisition processes Blackjack Pro performance report review Logistics and planning Poker Texas Hold'em analysis Requisition review and approval Monthly Management Meeting Minutes review and follow up Side Bet Tracking - TCP bonus and 21+3 Tournament structure and promotional collateral Machine Trial's and performance reviews Table Progressive Project Fleet MTD data input and maintenance Retained File collate and save (STAF, Slot Performance Monthly VS etc.) EOC/Arrival list staffing review (needs & requirements) Expense Review GA ledger expense review Slot machine Lease Game review - Quarterly.
Expected in
Higher Diploma: Business and Finance
Canterbury College of Technology - ,
Business and Finance
Expected in
A Levels: Math, English and Sociology
Sandwich School of Technology - ,
Math, English and Sociology 8 GCSE's at grade C or above
stream-line, Auto CAD, Brio, budget, Bi, C, Cabling, CAD, competitive, direction, Email, financials, Financial reporting, floor plans, Inspection, layout, ledger, Logistics, Director, marketing, meetings, Excel, Microsoft Office, Outlook, PowerPoint, Word, performance reviews, processes, reporting, research, safety, scheduling, staffing, Tableau, tables, trainer, Video

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Canterbury College of Technology
  • Sandwich School of Technology

Job Titles Held:

  • Senior Manager/Manager
  • Casino Manager
  • Casino Dealer/Inspector/Pit Boss
  • Director Operations Manager


  • Higher Diploma
  • A Levels

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: