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Senior Manager, Human Resources Technology Resume Example

Resume Score: 80%

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SENIOR MANAGER, HUMAN RESOURCES TECHNOLOGY
Professional Summary

Performance-driven strategic thinker, problem solver and leader with 15+ years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate in applying excellent organization and communication skills to manage and lead teams in technology and solutions. Demonstrated ability to exercise outstanding independent judgment, decision making, creativity and initiative. Results-oriented in interfacing and consulting on business processes that drive results based on sound overall business judgment.

Skills
  • Troubleshooting and Problem Resolution
  • Reporting Oversight
  • Data-Driven Decision-Making
  • Cross-Functional Collaboration
  • Team Leadership
  • Scheduling
  • Budgeting
  • Sales
  • Staff Management
  • Vendor Relations
  • Process Improvement
  • Business Development
  • Service Level Agreements
  • Key Performance Indicators (KPIs)
  • Performance Management
  • Business Planning
  • Technical Support
  • Government Missions
  • Policies and Procedures Implementation
  • Contract Review and Recommendations
  • Relationship Development
Work History
Senior Manager, Human Resources Technology12/2018 to Current
Company Name – City, State
  • Identified opportunities to improve business process flows and overall departmental productivity.
  • Increased efficiency by analyzing data and maximizing opportunities for improved productivity across several areas.
  • Resolved issues and recommended actions based on production and compliance reports.
  • Reduced costs by overhauling and streamlining contract bidding and procurement processes to assure best prices for materials and services.
  • Evaluated product development strategy effectiveness and prepared alternative approaches to exceed goals.
  • Oversaw reporting functions to executive leadership.
  • Supervised and directed Job titles and Type teams to keep projects on-track and tasks prioritized.
  • Managed large-scale projects and initiatives including, introducing new systems, tools, and processes to support attainment of challenging objectives.
  • Evaluated hiring, firing and promotions requests.
Senior Business Systems Analyst – Cloud Program07/2014 to 12/2018
Company Name – City, State
  • Serving as a Service Line Manager for NetApp's private and public cloud environments
  • Project managed and provided leadership for transition of applications from a cloud vendor to NetApp's Private Cloud and AWS
  • Successfully oversaw the operationalization of the cloud strategy, including change management, standardization of data, life-cycle management, service-level agreements (SLAs), and cloud “hygiene”
  • Managed overall operational process, problem solving and root cause analyses for the IT cloud organization
  • Works closely with public cloud vendors such as Amazon Web Services (AWS), Azure, Century Link, and Equinix to ensure seamless delivery of IT services
  • Presented IT's cloud “journey” in NetApps Executive Briefing Center to external customers
  • Successfully managed the day-to-day operations of cloud services including monitoring, incident resolution, problem management, configuration and change management, service desk, security management and monitoring, capacity planning, availability management, and routine update of services
  • Provide leadership to a team of offshore and onshore support and delivery engineers through developing and implementing operational and delivery plans and strategy
  • Defined and executed processes to build a cloud organization
  • Responsible for transitioning a team of cloud support engineers to a Command Center environment for 24x7 support
  • Manage reporting, cultivating, and maintaining relationships with cross-functional teams within the IT and Business organizations
  • Led and implemented an effort to utilize Power BI and Service Now to visually produce data and provide insights of growth, performance, and utilization within the IT cloud organization
Senior Business Systems Analyst01/2011 to 07/2014
Company Name – City, State
  • Responsible for application support for internal and external customers
  • Managed and drove root cause analysis and corrective actions to ensure reliability and minimize downtime
  • Implemented systems and processes to ensure high performance and successful end user experience
  • Monitored project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions
  • Designed processes that were implemented with minimal disruption to supporting systems, and cost effective
  • Prepared technical reports by collecting, analyzing, and delivering to management and business teams for trend analysis
  • Led a major effort for operations of the Now NextGen (Support Site) project to ensure accuracy, testing, documentation, and reliability
  • Managed day to day operations of NetApp vendors to ensure Incidents and Problem tickets were handled correctly and met SLA
  • Interfaced with the internal customers to scope projects, manage issues, and develop working relationships

· Develop and define IT requirements to support process and system changes

· Estimate resource requirement and determine IT impacted groups

Manager, Customer Support Programs01/2008 to 01/2011
Company Name – City, State
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Manage the post-sales services portfolio including the Synergy and Synergy Plus customer support programs to deliver annual revenue and gross profit targets
  • Work with customers, sales, and regional service managers to define, document and quote service support solutions and agreements
  • Develop and deliver collateral and communication material to help sales and regional service managers sell support services to customers
  • Promote company service capabilities and maintenance level agreements
  • Implement procedures to track and manage quotes and bookings and monitor and manage pricing policies to ensure overall profitability of service programs
  • Support regional service managers to implement local in-country capabilities to deliver competitive support services to customers
  • Participate in the review and validation of service requirements contained in customer RFP's and contracts
  • Responsible for revenue growth targets from service programs and initiatives
  • Provide technical assistance for on-going issues to involve managing projects to completion and working with the customer for resolution
  • Provided input and instituted changes to be a competitive microwave communication customer service operation
Education
Bachelor of Science: Business Administration And ManagementNorth Carolina Wesleyan College- City, State
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Resume Overview

School Attended

  • North Carolina Wesleyan College

Job Titles Held:

  • Senior Manager, Human Resources Technology
  • Senior Business Systems Analyst – Cloud Program
  • Senior Business Systems Analyst
  • Manager, Customer Support Programs

Degrees

  • Bachelor of Science : Business Administration And Management

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