senior manager resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -

Skilled Senior Manager skilled in cross-functional collaboration. Optimizes processes and communication and drive results in Financial operations and Compliance. Dedicated to continuously improving professional knowledge and business operations by applying excellent communication and organizational skills. Multi-talented Senior Manager well-versed and highly effective at developing, executing and directing key improvements to enable business enhancements and growth. Visionary leader with solid success leading business operations toward growth. Experienced and proactive [Job Title] offering [Number] years of progressive warehouse settings serving [Industry] needs. Talented in overseeing cost control, loss prevention and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities.

  • Internal control policies
  • Risk management
  • Analytical research
  • Regulatory compliance oversight
04/2009 to Current
Senior Manager Realpage Woodway, TX,
  • Adhered to audit principles, standards and practices to keep company in good standing.
  • Assessed compliance risk, developed audit work plans and documented findings.
  • Conducted audits on internal controls and developed reports on findings.
  • Applied audit fundamentals to identify risks and develop action plans.
  • Managed completion of planned audits, reviewed records and procedures for accuracy to accomplish objectives and appraised policies and plans under audit review.
  • Prioritized multiple, concurrent projects to deliver high-quality results.
  • Communicated audit plans to executive management team.
  • Made recommendations to resolve compliance audit findings.
  • Trained, developed and provided performance management initiatives to audit staff.
  • Analyzed account books for accuracy and efficiency.
  • Streamlined internal auditing programs by utilizing data analytics software.
  • Planned and executed comprehensive audit program in line with FFIEC requirements to evaluate and audit operational and compliance functions.
  • Made recommendations on financial operations to management teams.
03/1997 to 04/2009
Compliance Officer/BSA Officer Stanley Black & Decker, Inc. Mcdonough, GA,
  • Planned and executed compliance audits to check company policies, procedures and controls.
  • Maintained and revised policy procedures for general operation of compliance program.
  • Adhered to deadlines in optimizing regulatory and operational performance.
  • Enforced regulations by reviewing federal and state laws to confirm compliance.
  • Collected, input and analyzed information to make effective evaluations of company operations.
  • Closely monitored infraction tracking system for accuracy and effectiveness.
  • Prepared banking policy and procedures and explained all steps to appropriate personnel.
  • Supported bank clients by answering questions related to compliance and effective training and delivery of new policies and protocols.
  • Documented research findings to support risk-based decision-making and resolution to escalated fraud incidents.
  • Investigated fraud referrals and researched to minimize risk and resolve inquiries.
  • Conducted periodic internal account or customer reviews to identify potentially suspicious activity.
  • Interfaced with bankers to obtain information related to client's transaction activity.
  • Reviewed compliance publications and websites and participated in conferences and other training events to stay apprised of regulatory matters and developments.
  • Provided regulatory compliance training to employees.
  • Produced in-depth reports outlining findings and recommendations for improvement.
07/1988 to 03/1997
Branch Manager Bank Of New York City, STATE,
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Developed and maintained client rapport to meet financial service needs and drive branch loyalty.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Analyzed applicants' financial status and credit and property evaluations to determine feasibility of granting loans.
  • Executed loan origination process and ordered credit reports, appraisals, preliminary title reports, insurance information and flood certificates.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Provided first-rate customer service by identifying and addressing customer concerns and inquiries.
  • Delivered associate performance evaluations to determine merit increases and bonus amounts.
Education and Training
Expected in 05/1988 to to
Bachelor of Arts: Communications/Busiess
SUNY Albany - Albany, NY,

Certified Financial Services Auditor (CFSA)

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Resume Overview

School Attended

  • SUNY Albany

Job Titles Held:

  • Senior Manager
  • Compliance Officer/BSA Officer
  • Branch Manager


  • Bachelor of Arts

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