senior manager resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Multi-talented Senior Manager well-versed and highly effective at developing, executing and directing key improvements to enable business enhancements and growth. Visionary leader with solid success leading business operations toward growth.

  • Influencing and negotiating
  • Business performance management
  • Cross-functional team leadership
  • Sales strategies and planning
  • Reporting management
  • Operations planning
  • Data-driven decision-making
  • Budget oversight
  • Cross-functional communication
  • Lead generation
  • Issue and conflict resolution
  • Contract development and management
  • Capital improvement planning
  • Fluent in Spanish
Senior Manager, 09/2020 - Current
Realpage Houston, TX,
  • Resolved problems proactively and decisively, applying business acumen and sound judgment.
  • Reported on qualitative and quantitative analysis, providing data-driven insights to administration.
  • Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.
  • Established priorities and clear policies for Food Nutrition Services operations area.
  • Reviewed requests to hire, promote or dismiss employees in Food Nutrition.
  • Communicated with industry partners to build valuable relationships and achieve operational targets.
  • Managed yearly budget of 6 million dollars.
  • Evaluated reports from front-line managers to make managerial key decisions.
  • Directs 4 manager person team in charge of 130 team members and managed 3 million budget to develop and oversee comprehensive multi-operation sales plan and realize sustained business and market share growth.
  • Reviewed and approved product-related communications to ensure product correctness and messaging accuracy.
  • Motivated and supported field workers completing work to increase work quality and team productivity.
  • Assigned work to employees based on project requirements and individual team member strengths.
  • Improved training to reduce knowledge gaps and eliminate performance roadblocks.
  • Conferred with other managers, technical personnel and team leaders to coordinate site work and maintain tight schedules.
  • Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
  • Led and fostered culture of continuous improvement, employee engagement and open communications.
  • Liaised with stakeholders to address issues and implement solutions.
  • Built strong community referral network.
  • Negotiated vendor pricing to save equipment and supplies costs.
Manager, 03/2019 - 08/2020
International Paper Company Rochester, NY,
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
  • Aided in negotiation with vendors and suppliers to reduce overall costs.
  • Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
  • Interviewed, hired and trained new employees.
  • Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
  • Supervised staff performing daily activities.
  • Adhered to store policies and procedures to maintain regulatory and legal compliance.
  • Conducted regular evaluations and addressed performance concerns directly with employees.
  • Implemented and enforced policies and procedures by coordinating with company leaders, coaching employees and overseeing staff activity.
  • Investigated misconduct, mediated problems and determined appropriate discipline for staff.
  • Set challenging yet attainable goals to encourage continuous staff development.
  • Built relationships with internal team members and external partners to enhance effectiveness of team's work and boost patient care.
  • Drove quality assurance and effective evaluation, modification and improvement of services and developed work plans consistent with program goals and objectives.
  • Employed active listening and emotional intellingence to remedy employee conflicts.
  • Maintained team progress against performance targets by motivating staff and proactively resolving department-level issues.
  • Reviewed and analyzed financial reports to determine appropriate action.
  • Arranged and managed contracts with numerous vendors.
  • Worked closely with executives to guide budget planning.
Coordinator, 02/2016 - 03/2019
University Of Maryland Berwyn Heights, MD,
  • Communicated delays and early arrivals to management.
  • Assign and dispatch transporters their daily duties.
  • Monitored driver completion of required safety training.
  • Verified that transporters had completed safety prerequisites and required training.
  • Monitored fleet for PM services and regular maintenance.
  • Prepared and managed logistics department budget of up to $300,000, ensuring proper implementation and allocation of resources.
  • Managed schedules of team of 30 personnel to keep shifts properly staffed.
  • Monitored workflow and schedules to ensure timely arrivals.
  • Entered information into system to update status reports.
  • Collected, tracked and organized data to evaluate current business and market trends.
  • Prepared forecasts and identified trends through data analysis and tracking.
  • Identified business requirements and devised implementation strategies to solve business problems.
Radiology Administrative Assistant, 12/2013 - 02/2016
Morristown Medical Center City, STATE,
  • Newly created position for this department: created workflow processes and protocol
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Managed incoming telephone calls, took messages and directed callers to personnel.
  • Communicated with patients to gather intake data and verify chart information.
  • Kept office spaces well-stocked with administrative and medical supplies.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Coordinated office schedules for new patients, diagnostic assessments and procedures.
  • Managed medical practice administrative needs to provide patient satisfaction.
Education and Training
Bachelor of Science: Computer And Information Sciences, Expected in
DeVry University - New York, NY,
Status -
  • Achieved profitable status of a retail business in a deficit of $400,000.
  • Co-Chair of the Outpatient Experience Committee, leading them in the achievement of the highest Press Ganey scores since 2013.
  • Achieved an increase of revenue by over 200%.
  • Contributed to NICHE recognition.
  • Implemented a Malnutrition Physical Assessment Program with national recognition.
  • Increased productivity and employee engagement at or above national benchmarks.
  • Participated in two HRO teams and team lead for Safety Coaches.
  • Initiated and Chair of the OMC Diversity Committee.
  • Co-Chair of the OMC Green Committee, achieving the Top 25 Green Health Facilities in the United States.
  • Initiated a Post Mortem Team to streamline the process of transporting the deceased from COVID in order to keep nurses on the units during the peak of COVID epidemic.
  • Certified ServSafe Manager
  • Certified Healthcare Transport Instructor

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Resume Overview

School Attended

  • DeVry University

Job Titles Held:

  • Senior Manager
  • Manager
  • Coordinator
  • Radiology Administrative Assistant


  • Bachelor of Science

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