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senior manager resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Multi-talented Senior Manager well-versed and highly effective at developing, executing and directing key improvements to enable business enhancements and growth. Visionary leader with solid success leading business operations toward growth. Conscientious Head Manager driven to manage costs and establish strategic beneficial partnerships. Create productive alliances with organization leaders and support key business initiatives. Results-oriented leader possessing exceptional communication and organizational skills. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Business performance management
  • Cross-functional team leadership
  • Sales strategies and planning
  • Data-driven decision-making
  • Operations planning
  • Cross-functional communication
  • Issue and conflict resolution
  • Flexible
Experience
Senior Manager, 02/2017 - 04/2020
Realpage Bend, OR,
  • Resolved problems proactively and decisively, applying business acumen and sound judgment.
  • Reviewed requests to hire, promote or dismiss employees in Front of House and back of House postions.
  • Worked cross-functionally with marketing, sales and finance departments.
  • Reviewed and approved product-related communications to ensure product correctness and messaging accuracy.
  • Prepared, recommended, and controlled indirect incentive programs to motivate dealer staff towards sales targets.
  • Oversaw development of marketing plans for programs to drive sales, profit and brand objectives.
  • Evaluated reports from front-line managers to make managerial key decisions.
Server, 05/2013 - 01/2017
Pinnacle Hospitality Greenville, SC,
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Provided exceptional service to high volume of daily customers.
  • Cleared table and bussed dishes to allow for quick setups.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Set up dining room to meet hospitality and service standards.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Developed strong and lasting resident relationships.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Implemented sanitary food handling, holding and service protocols.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Documented food orders and ran items to guest tables in dining room.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Relayed orders and special requests to cooks.
  • Calculated charges, issued table checks and collected payments from customers.
Server/ Host, 10/2009 - 01/2013
Olive Garden Restaurant City, STATE,
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Trained new employees to perform duties by showing how to use POS system, kitchen procedures and menu knowledge.
  • Successfully balanced helping co-workers and provided excellent guest service to guests seamlessly without sacrificing work quality.
Education and Training
Associate of Applied Science: Pharmacy Technology, Expected in 10/2014
-
Heald College - Concord, CA,
GPA:
Status -

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Resume Overview

School Attended

  • Heald College

Job Titles Held:

  • Senior Manager
  • Server
  • Server/ Host

Degrees

  • Associate of Applied Science

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