senior manager drug information content resume example with 20+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Team Lead and accomplished Certified Pharmacy Technician, capable of meeting patient and team needs.
Well-organized with solid experience collaborating and coordinating with teams, prescribers, payors.
Excellent at relationship-building and multi-tasking.
Skills
Patient Confidentiality
Patient Engagement and Customer Service
Professional Telephone Demeanor
Team Collaboration
Interpersonal Communication
Insurance Knowledge
FDA Drug Safety Guidelines
Computer and Pharmacy Software
Policies and Procedures
Data Entry
Documentation
Problem Solving
High Level of Autonomy
Adaptable
Work History
11/2017 to 10/2020Senior Manager – Drug Information ContentKroger | Marshfield, WI,
Showed leadership skills by directing cross-cultured team of 14+ staff responsible for creating and maintaining Elsevier's drug information content and products while ensuring alignment with company's mission and Key Performance Indicators.
Implemented zero-error plan for processing content by retraining staff.
Built and maintained relationships with new and existing manufacturers, drug data suppliers, and wholesalers while providing high level of expertise.
Demonstrated professional expertise by serving as point person for customer concerns and internal projects on Elsevier's drug pricing content.
Efficiently researched and analyzed information to support high-level strategic decisions and maintained broad understanding of drug database usage for claim analysis and reimbursement.
Created policies, procedures, and workflow guidance per company need while adhering to industry standards.
Strategically collaborated with clinical team to effectively maintain and enrich proprietary database content.
Attended and participated in several industry conferences and demonstrated knowledge that conveyed favorable image of organization and ability to deal with public.
Supervised and managed product-related communication to achieve messaging accuracy and product correctness.
Worked with internal teams to address and respond to client and partnership management issues.
Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously
01/2006 to 11/2017Manager – Drug Product CommunicationGold Standard Inc. / Elsevier Inc | City, STATE,
Directed daily activities of Product Content Team.
Interviewed, hired and trained new employees for Product Content Team.
Managed staff performance through performance reviews and discreetly provided coaching and feedback for development, which resulted in low turnover.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Developed and cultivated lucrative relationships with both new and existing manufacturers, drug data suppliers, and wholesalers through effective communication and exemplary interpersonal skills.
Worked effectively with cross-functional team on several editorial tool enhancements and content repurpose projects- resulting in timely delivery, richer content, user-friendly tools, and developed strong working rapport with others.
Collaborated with marketing and documentation team on accurately recording product changes and ensured completeness before each customer to go-live event.
Employed critical thinking in analyzing issues within central database and products and implemented appropriate resolution.
Managed pricing module and content on integrated drug file, while supporting in company’s web-based drug pricing tool development.
Acted as liaison between several business units, responded quickly to all oral and written communications, provided comprehensive feedback about drug information content and suggested solutions when appropriate, advocated for content's intended use, demonstrated solid interpersonal skills, and was awarded employee of month several times.
Approved, reviewed and edited content flowing to central database.
Collected customer requirements, directed User Acceptance Testings and conducted continuous evaluations to make proactive adjustments.
Championed customer experience through expert analyzation and communication.
Maintained compliance with company policies, objectives and communication goals.
05/2003 to 01/2006Coordinator, Manufacturer CommunicationsGold Standard Inc | City, STATE,
Undertook essential function in developing system that ensured that product and pricing information of manufacturers, drug data suppliers, and wholesalers were collected and reflected in Gold Standard's drug information product offerings.
Independently cold-called and emailed 100+ US manufacturers and data suppliers daily, educated them about Gold Standard Inc. products and built relationships.
Aided colleagues, managers and customers through regular communication and assistance.
Evaluated source documents to locate information needed for each data entry field.
Reviewed completed work for compliance with NCPDP Standards, FDA Healthcare Regulations and Gold Standard's editorial policies.
Established new protocols for data sourcing, entry and updating protocols for 14 employees to follow.
Located and corrected data entry errors and reported to management.
01/1996 to 05/2003Senior Certified Pharmacy TechnicianEckerd Pharmacy | City, STATE,
Reviewed and verified customer information and insurance provider information.
Counted, measured, and compounded medications following standard procedures.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Collected co-payments or full payments from customers.
Resolved non-routine issues like third-party billing, computer system and customer service issues.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Coordinated verification and filling of more than 700 daily prescriptions in high-volume retail pharmacy environment.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Education
Expected in 12/2023 to to B.Sc. | Health Services CoordinationWestern Governors University, Utah, GPA:
Expected in 05/2016 to to Certificate | Strategic Organizational Leadership Villanova University, Tampa, FL, GPA:
Accomplishments
Increased Elsevier's market position in drug information content by developing and maintaining vital professional relationships with over 2000+ U.S. drug manufacturers by networking, providing product education, and using Microsoft Access to store contact information.
Collaborated with cross-functional team of eight people in the development of Elsevier's Drug Price Module.
Achieved team goals while leading and mentoring a team of 14-20 editorial associates, business analysts, and pharmacy interns -working remotely during the pandemic.
Increased workflow transparency and production by 20% by implementing new software- JIRA.
Repeatedly commended by superiors for excellent customer service.
Trained five new pharmacy technicians on pharmacy policies, procedures and best practices.
Affiliations
National Council for Prescription Drug Programs (NCPDP) (10+ years)
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