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Senior Manager Customer Success Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
  • 7 years of project management and client management experience
  • Excellent time management, and communication skills
  • Extensive experience coordinating and building relationships within all levels of business
Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.  Analyst with extensive experience in [Fields]. Proficiencies include [Skill set 1] and [Skill set 2].
Education
Central Michigan University Mt. Pleasant, Michigan Expected in 2007 Bachelor of Science : Business Administration- Marketing - GPA :
Relevant Skills
  • Brand development
  • Account management
  • MS Office
  • Quantitative analysis
  • Deadline-driven
salesCustomer rapport Sharp problem solverCustomer service expertTelecommunication skillsActive listening skillsVerbal/written communicationOutgoing personalityTime management ability
  • Market dynamics
  • Project management
  • Presentations
  • Cross-functional team leadership
Professional Experience
Doordash - Director of Business Development
Aston, PA, 07/2021 - Current
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
  • Negotiated, prepared and signed contracts with clients.
  • Consistently exceeded quotas through penetration of new accounts.
  • Identified revenue opportunities by collaborating with distribution partners.
  • Created strategic and tactical sales initiatives for forward planning to meet key objectives.
  • Increased revenue by Number% by working closely with Number key vendors.
  • Negotiated business transfer worth $Amount in gross annual income.
  • Reorganized and optimized leads management by implementing Software CRM solution.
  • Produced contracts, reports, letters, and proposals for clients.
  • Pushed Product or Service revenue to new levels with more than $Amount in yearly sales.
  • Brought in more than $Amount in sales in less than Number months.
  • Held weekly meetings with director to identify techniques to overcome sales obstacles.
  • Improved sales processes to streamline customer acquisition and onboarding strategies.
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
  • Conducted informational trainings and briefings to clients on new features and updated products.
  • Recorded and maintained sales prospect and sales data within customer relationship management system.
  • Presented product concepts and offerings to clients based on established specifications and preferences.
  • Drove new business development through qualifying leads, building relationships and executing strategic sales.
  • Presented key decision-makers with new and updated account strategies.
  • Prospected new clientele through networking, cold calling, canvassing and referrals.
  • Used targeted questioning strategies to discover insight on prospect needs and requirements.
Brooks Furniture - Senior Manager, Customer Success
Los Angeles, CA, 05/2018 - Current
  • Manage a portfolio of $2.2M ARR including multiple key accounts across a variety of industries
  • Develop success plans to 
  • Proactively anticipate client needs 
  • Support and mentor team members
  • Strategize with client stakeholders on Monthly, quarterly, and annual goals
  • Support the sales organization  to identify and develop new business opportunities ($x in 2019)
  • Have met and exceeded annual churn metrics (%90 yearly renewal)
  •  Frequently conduct business reviews with Sr. Leadership
  •  
  •  
  • Used strategic and tactical approaches to penetrate [Type]
  •  
  •  
  •  
  •  
  • accounts
  • Negotiated short- and long-term contracts with sales associates, franchisees and customers
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.\
  • Drove revenue up by [Number]% by cultivating successful client relations.
  • Sustained over $[Amount] in annual sales for [Number] years.
    Leveraged trends in customer industries and marketplaces to shape solutions and approaches.
  • Interfaced with clients to discuss budget allocation to determine project scope.
  • Recommended improvements to customers and demonstrated potential cost reductions and process improvements.
  • Achieved client loyalty through quality, productivity, service and proactive management.
  • Prepared and presented reports every [Timeframe] to update stakeholders about success of each strategy. 


Xanterra Parks & Resorts - Marketing Speciailist
City, STATE, 05/2017 - 03/2018
• Generated interest for new and upcoming product and service releases by managing social media accounts. • Supported the complete redesign and launch of the company’s website• Developed onsite body content, meta descriptions, and page titles in support of SEO strategies• Leveraged CRM (Salesforce) for both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams• Coordinated monthly and quarterly marketing and sales trade shows and events• Coordinated pre-show and post-show activities at trade shows• Managed all company customer engagement campaigns• Designed unique print materials, including advertisements, brochures and logo designs• Collaborated with a team of designers to offer improvements and direction on others’ projects• Created all communications collateral, including web pages, brochures and fliers. 
Carhartt Inc. - Assistant Insights Manager
City, STATE, 01/2014 - 08/2016
  • Developed the process and tools for concept test/refinement studies, features/attributes studies, and consumer shopping studies
  • Analyzed opportunities and risks of new product launches
  • Trained and mentored junior team members
  • Frequently collaborated with cross functional teams on product and marketing strategies
Millward Brown - Marketing Research Specialist
City, STATE, 01/2010 - 2014
  • Implemented and managed the launch of brand marketing research online community
  • Designed and analyzed quantitative research data to meet defined business objectives
  • Developed and administered discussion guides and recruiting templates for qualitative research
  • Coordinated consumer insights activities with external market research companies, agencies and/or internal stakeholders
  • Created and managed research project timelines and budgets
  • Analyzed and interpreted data from secondary sources including NPD, Sports Scan, and BLS
Madison Apartment Group - Assistant Research Executive
City, STATE, 02/2008 - 10/2009
  • Simultaneously managed multiple projects under extremely tight deadlines.
  • Maintained and created client presentations and normative databases.
  • Managed project operations and profitability.
  • Developed custom questionnaires for brand management and media studies.
  • Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.
  • Planned and managed budgets in excess of $[Amount].
  • Collaborated with advertising and promotion managers to promote products and services.
  • Managed new product and content releases.
  • Worked effectively in a heavily cross-functional, fast paced environment.
  • Developed innovative product solutions grounded in clear understanding of customer needs.
  • Managed all company customer engagement campaigns.
Lucky Brand - Assistant Community Manger
City, STATE, 07/2007 - 01/2008
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Conducted apartment tours for potential tenants and answered any questions.
  • Collected and kept careful records of rental payments.
  • Handled customer complaints personally to verify they were properly handled.
  • Reviewed all leases to guarantee that tenants received the proper level of service.
  • Reviewed completed applications and assessed household information against file history and program regulations.
  • Updated tenant and unit information to keep current in housing database.
  • Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines.
  • Resolved customer questions, issues and complaints.
T-Mobile - Sales Associate
City, State, 10/2004 - 12/2007
  • Maintained visually appealing and effective displays for the entire store
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback
  • Helped customers select products that best fit their personal needs
  • Offered exceptional customer service to differentiate and promote the company brand
Company Name - Retail Sales Associate
City, State, 07/2002 - 06/2004
  • Utlilized an Excel database to track and monitor personal sales opportunities, deals in progress, and completed sales
  • Recognized as top sales generator, earning the quarterly retail sales Asscoaite of the Quarter for Q1,Q2,Q3, and Q4 in 2003, and Q1 2004
  • Developed promotional programs and marketing materials to optimize sales opportunities
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience
Clients

Clients include: Pizza Hut, Ford, Coors, Mucinex, and Carhartt

Community Service

Volunteer, Gleaners Community Food Bank, 2011-2014

Project Lead, Volunteers of America- Adopt A Family, 2012

Accomplishments

Promoted from Marketing Research Specialist to Associate Consumer Insights Manager after 3 years of employment


Increased survey completion rate by 15% in by instituting brand marketing research online community

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Resume Strength

  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Central Michigan University
Job Titles Held:
  • Director of Business Development
  • Senior Manager, Customer Success
  • Marketing Speciailist
  • Assistant Insights Manager
  • Marketing Research Specialist
  • Assistant Research Executive
  • Assistant Community Manger
  • Sales Associate
  • Retail Sales Associate
Degrees
  • Bachelor of Science

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