senior manager clinical research resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
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Summary
Multi-talented Senior Manager skilled in cross-functional collaboration. Experience with product management and project planning. Optimizes processes and communication to drive results in content development and quality assurance. Adept at updating and working with executive leadership. Skilled at identifying optimal tactics for motivating and engaging team members to achieve continuous process improvement.
Skills
Data-driven decision-making
Leadership
Product Management
Project planning
Team building
People skills
Working collaboratively
Process improvement
Risk management
Conflict management
Experience
Senior Manager, Clinical Research, 06/2021 to Current Jps Health Network – Arlington, TX,
Established priorities and policies for clinical content development, quality assurance and production operations.
Directed and led global content development teams and local quality assurance and production teams to support strategic initiatives.
Worked cross-functionally with engineering and product management departments.
Resolved problems proactively and decisively, applying business acumen and sound judgment.
Reported on qualitative and quantitative analysis, providing data-driven insights to senior leaders.
Coordinated with engineering staff to determine best technical implementation methods and schedule.
Conducted initial scoping to guide project planning and direction.
Managed, mentored and developed team of over 30 clinical researchers and 5 quality assurance associates.
Helped drive hiring, building and training of content development team in India.
Served as escalation contact for investigation and resolution of client issues.
Collaborated with product management to prioritize and roadmap both technical and clinical projects.
Senior Manager, Research Project Lead, 03/2013 to 06/2021 Comprehensive Pharmacy Services – Huntsville, TX,
Contributed to analysis of processes, procedures, and outcomes to promote continuous improvement.
Maintained effective communication with executives and managers across company to help ensure needs of solution development.
Contributed cross-functional collaboration with internal stakeholders to identify priorities for standard content enhancements, process improvements, methodology updates, and resulting client impacts.
Educated associates to appropriately leverage methodology and standard recommendations.
Sought to understand disagreements, heard all perspectives and facilitated plan for resolution.
Delegated work appropriately, provided clear expectations and follow up to ensure progress and overcome roadblocks.
Identified associate and team priorities based on business direction and adjustment when needed.
Promoted and built diverse and cohesive team to accomplish objectives and aligned associate skills to fill gaps.
Manager, Research Project Lead, 02/2010 to 03/2013 Hy-Vee – Windsor Heights, IA,
Trained employees on additional job positions to maintain coverage of roles.
Assigned tasks to associates to fit skill levels and maximize team performance.
Recruited and hired qualified candidates to fill open positions.
Coordinated with engineering to understand project needs and provide needed support to meet targets.
Scheduled team meetings and collaborated with over 30 other team members.
Medication Reconciliation Pharmacist - Part-time, 05/2008 to 05/2010 SkyRidge Medical Center – City, STATE,
Reviewed patient records to identify and fill in any gaps in medication history.
Discussed home medication usage with patients.
Contacted external pharmacies or healthcare providers to obtain patients medication history.
Resolved patients home medication usage with hospital prescribed to identify appropriate discharge medications.
Provided patient discharge counseling.
Senior Research Project Lead, 08/2008 to 02/2010 Cerner Corporation – City, STATE,
Contributed to cross-functional collaboration with internal stakeholders to improve processes.
Created and maintain internal workflow and technical documentation.
Collaborated with content development to identify and prioritize critical editorial tool defects and enhancements.
Lead the clinical testing and certification of IP projects.
Research Associate, 09/2005 to 08/2008 Cerner Corporation – City, STATE,
Assessed and tested builds to uncover bugs and assisted in finding resolutions.
Designed Black Box test scripts using business requirements and functional processes.
Staff Pharmacist - Part-time, 07/2002 to 07/2004 Walgreen's Pharmacy – City, STATE,
Checked prescriptions for appropriate dosage, drug interactions or allergies before dispensing medications.
Counseled patients on proper use of medications, responding to questions and discussing side effects of both specific brand-name and generic pharmaceuticals.
Created new customer profiles and updated information in pharmacy computer systems.
Clinical Quality Assurance Analyst, 11/2001 to 09/2005 Cerner Corporation – City, STATE,
Assessed and tested content package builds to uncover bugs and assisted in finding resolutions.
Designed Black Box test scripts using business requirements and functional processes.
Staff Pharmacist, 11/1996 to 10/2001 Carl's Pharmacy – City, STATE,
Checked prescriptions for appropriate dosage, drug interactions or allergies before dispensing medications.
Counseled patients on proper use of medications, responding to questions and discussing side effects of both specific brand-name and generic pharmaceuticals.
Preserved state and federal record keeping for legend drugs and controlled substances.
Education and Training
Bachelor of Science: Business Management, Expected in 06/2021 to Colorado State University Online - Denver, CO, GPA:
Doctor of Pharmacy: Pharmacy, Expected in 05/1996 to North Dakota State University - Fargo, ND GPA:
Activities and Honors
Member, The National Society of Leadership and Success
Certifications
Associate Leadership Development Program, Cerner, 2009
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