Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Practical Senior Manager with over 20 years of experience specializing in Governance, Audit, Risk, & Compliance. Skilled at risk assessment performance, internal control and audit policy development, planning, implementing and overseeing improvements to drive process effectiveness and efficiency. Expertise in regulatory compliance, audit procedures and program management capabilities with advanced knowledge in supervising audit and compliance teams. Offering strong cross-functional collaboration skills to provide teams with support and guidance to surpass expectations. Adept at managing teams of twenty employees with up to seven direct reports to accomplish challenging objectives. Currently looking to take on new professional challenges with a growth-oriented company.

  • Quality Management
  • Operational Auditing
  • Root Cause Analysis
  • Internal Controls
  • SOX and Model Audit Rule Compliance
  • Risk Assessment
  • Operational Risk
  • Risk management
  • Compliance Monitoring
Work History
12/2016 to Current Senior Manager, Benefit Coding - Audit & Quality California Resources Corporation | Yuba City, CA,
  • Staff diminution through process improvement and streamlining in areas with functional oversight. Decreased staffing by 25% with little to no impact on day to day operations.
  • Via collaboration, managed large-scale projects and initiatives including new products and processes; successfully drove timely implementation of benefit coding projects across organization including delivery of over $6 million of project work on time and within budget.
  • Managed inventory, production, and workflow while analyzing each stage of product life cycle and recommending improvements to streamline processes.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Coordinated implementation of Centers of Excellence within Enterprise Operations to afford synergies via streamline of processes and to supply exceptionally high concentration of expertise and related resources to yield high levels of care.
03/2008 to 12/2016 Internal Audit Manager Chubb | Fort Lauderdale, FL,
  • Led restructuring of SOX/MAR Internal Controls Program at Horizon Blue Cross Blue Shield of NJ, $14 Billion revenue generation health insurance company goal of which was to streamline level of effort needed, as well as to centralize testing resulting in reduction in number of key internal controls from 402 to 197 resulting in reduced external audit fees and clearer linkages across processes.
  • Executed and implemented annual risk assessment, inclusive of establishing program scope and schedule.
  • Evaluated design and operating effectiveness of internal controls over financial reporting to ensure compliance with National Association of Insurance Commissioners Model Audit Rule.
  • Confirmed proper key control testing through evaluation of staff work papers and validated effectiveness of remediation plans.
10/2005 to 10/2008 Supervising Senior Auditor Aircell | Broomfield, CO,
  • Evaluated and documented financial and operational processes including design of internal controls.
  • Evaluated staff work papers, reports, and supporting documentation for audit findings and provided review notes.
  • Tested and validated internal controls ensuring internal deadlines met.
  • Facilitated development and monitoring of remediation plans to address areas of non-compliance.
  • Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
  • Identified Significant Deficiency in company's Treasury area with potential impact of over $3.1MM.
10/2001 to 10/2005 Staff Internal Auditor American International Group, AIG | City, STATE,
  • Audited Third Party Administrator Escrow Function and reconciliations where over $3 Million in overpaid losses were identified.
  • Performed internal audits of financial and departmental operations.
  • Identified and reported audit issues via audit reports.
  • Documented recommendations to improve internal controls.
  • Reviewed and identified risks, analyzed controls and tested compliance.
Expected in 05/2013 MBA | Risk Management Saint Peter's University, Jersey City, NJ GPA:
Expected in 01/1999 Bachelor of Science | Accounting William Paterson University of New Jersey, Wayne, NJ GPA:

Delta Sigma Theta Sorority, Incorporated

Institute of Internal Auditors

National Association of Black Accountants

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School Attended

  • Saint Peter's University
  • William Paterson University of New Jersey

Job Titles Held:

  • Senior Manager, Benefit Coding - Audit & Quality
  • Internal Audit Manager
  • Supervising Senior Auditor
  • Staff Internal Auditor


  • MBA
  • Bachelor of Science

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