Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Accomplished and self-driven IT Leader with 24+ years of experience leading application development for a Fortune 500 company. Broad experience spans end-to-end software development and full development cycle ownership of large complex technical projects and development teams. Proven track record of delivery on-time and within budget of mission-critical initiatives. Recognized for building a culture of innovation, continuous improvement and delivery of projects impacting the bottom line. Developed top-talent teams and lead collaborative alignment across business and IT. Optimize processes and apply best practices to drive velocity, innovation, and scale.

  • Cloud processing, Web services, API’s, SaaS, SDLC, Waterfall, Agile, IT infrastructure, Strategic planning,
  • System development roadmap, Credit card processing, Team leadership, Executive management
  • Problem Solving, Innovation, Offshore development, Network, Project management, Vendor management, SLA
  • Team Management, Program Management, Cross-functional team leadership, Business Analysis, System Analysis.
  • Customer service, Coaching, Training, Resource Management.
  • Influencing and negotiating
  • Data-driven decision-making
  • Operations planning
  • Reporting management
  • Cross-functional team leadership
  • Business performance management
  • Budget oversight
  • Team building
  • Database development
  • Cross-functional communication
  • Contract development and management
  • Systems and automation applications

  • Mainframe, COBOL, CICS, DB2, JCL, Linux, Unix, SQL, Oracle, Java, WebLogic, Tomcat, Windows server, SQL server, C, C++, Eclipse,
  • API's, Microservices architecture
  • Dynatrace, Sysview, Omegamon.
Senior Manager Applications, 04/2000 - Current
Microchip Technology Incorporated Garden Grove, CA,
  • Responsible for the Development and Implementation of the 10 million dollars mission critical SNAP system (Streamlined new account processing) to replace the existing 20+ year old ACAPS (Automated Customer application processing system) system.
  • SNAP was successfully installed reducing the SLA’s by 25% and 130+ clients were transitioned seamlessly to the new system.
  • SNAP reduced fraud losses by $50+ million/year and assisted the business to increase revenue to $20 billion/year by empowering business users to implement new business rules, quickly add new data sources, and drastically reduce time to implement new scorecards.
  • Implemented first of the kind innovative and state of the art alerting and monitoring system for all critical systems.
  • System monitors over 50+ internal and external calls with build in artificial intelligence and failover capability.
  • This system allows systemic handling of errors to take corrective actions before an outage and ensure 24x7 system availability.
  • Response time to address vendor outages reduced to seconds instead of 20+ minutes.
  • Managed and delivered on clients SLA’s for various real-time applications.
  • Proven experience managing several vendors and Credit bureaus (Experian, Equifax).
  • Experience in working with internal partners in Credit risk underwriting, Solutions management, Marketing and Client Sales departments to solve business problems and develop solutions to various systems supported by Retail Systems Development.
  • Application owner with excellent technical and business knowledge supporting New Accounts, Authorization, Credit bureau reporting, Credit card issuance, Letters, Virtual profile, Retail Monitor, Bureau appends, Trigger processing, Fraud and SLA reporting applications.
  • Technical product owner for Falcon, OnDot, Powercurve, Strategy Manager and Attribute tool box.
  • Responsible to conduct yearly business continuity tests and provide support to pass PCI (Payment card industry) audits for several 24x7 critical applications.
  • Coached, developed and mentored both onshore and offshore team of managers, senior technical architects, application specialists, analysts, testers and development leads in systems development.
  • Responsible to onboard highly skilled DBA’s, technical architects, application specialists, analysts, developers and testers for the growing systems development solutions area.
  • Conducted performance reviews and provide merit increases.
  • Improved satisfaction index (ASI) scores above industry average for teams managed.
  • Manage Capital Expenditure budgets for systems development solutions area and provide executive summary updates.
  • Negotiated savings on vendor contracts.
  • I have saved systems development solutions over $360,000 with the system efficiency changes made and implemented with the custom scorecards project.
  • Implemented DB2 log sync up process to have near real time redundancy system with same data as production thereby saving over 2 million dollars on the cost of third party tools.
  • Won the Unity award for the USPA patriot act project for working with several teams and successfully implementing the changes.
  • Received the SPOT award in Retail IT for taking the extra effort to identify and resolving the SSN range issue over the critical peak season thanksgiving weekend.
  • Progressive career growth at Alliance Data.
IT Consultant, 03/1999 - 03/2000
Ssi Schaefer Systems International North America Plainfield, IN,
  • Claims Administrative System handling workers compensation claims, was upgraded to handle the Short term / Long term Disability, which includes setting up of various claims at various levels, accounts, payments, receivables and reinsurance.
  • Involved in preparation of various technical specifications, Analysis, Design, development, Unit testing, Preparation of Test plans, Test scripts and testing the various programs for the Claims Administrative system.
  • Also worked in upgrading AT & T requirements, which involved analysis, design, development, Unit and existing system testing.
  • Modified existing software systems to enhance performance and add new features.
  • Collected and defined customer requirements to produce product scopes.
  • Coordinated system installations, testing and code corrections.
IT Consultant, 07/1998 - 02/1999
Ssi Schaefer Systems International North America Unavailable, NC,
  • Info point, Shaw systems had 57 different applications, which cater to various financial processing needs.
  • Involved in Interacting with the SME’s to identify the various business functionality, design, development, test plans, test scripts and testing of different sub-systems under the loans system.
  • Executed various test scripts for different banks to check for consistency and integration of the system.
  • Performed system testing for various cycle dates to check for integration testing.
Programmer Analyst, 06/1996 - 06/1998
M/I Homes Houston, TX, India. __________
  • Worked on several projects listed below.
  • Archival and Retrieval system was upgraded to archive consignments/invoices and use the archived data based on user requests in batch/online mode.
  • The data existing on IMS databases was moved to DB2 tables using files accessed by a suite of different programs and archived initially to DASD files and subsequently to Tape files and generate reports.
  • Responsibility included Program Development, Preparation of Structure charts, Access charts, Unit Test Plan (UTP), Generation of PSB’S, Unit Testing, System Testing, Code Review, Unit testing, Quality Control and Implementation support.
  • BACAS (Business Analysis Customer Approval System) receives the application details, contacts bureau, receives a credit report, analyses the credit report and assigns a final score to the application to indicate whether the applicant has been accepted with or without a deposit.
  • System keeps track of information like how many credit reports been received and its results.
  • Responsible for Design, enhancement, maintenance, Testing and quality assurance.
  • Coordinated installation of updated computer programs and systems.
Education and Training
MBA: Organizational leadership, E-Commerce design and Management, International Business and Marketing, Expected in 2002
University Of Findlay, 4.0 GPA - Findlay, OH,

GPA: 4.0

Bachelor of Engineering: Computer Engineering, Expected in
National Engineering College - ,

College first rank holder and University rank holder.

Activities and Honors
  • ITIL certification
  • Project Management certification

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  • University Of Findlay, 4.0 GPA
  • National Engineering College

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