senior manager annual special gifts resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Results-driven non-profit professional with over 16 years of experience in building relationships and cultivating partnerships to help fulfill the organization's mission. Motivated fundraiser experienced in identifying, cultivating, soliciting and stewarding donors. A trusted collaborator and proven leader who can develop volunteer bases and foster enduring community support.

  • Managing a special gifts pipeline with annual revenue of $815,000 from 190+ donors.
  • Adjusting to ever-changing and growing needs of 7-member foundation staff that raises $10-$12 million annually for cancer research at UCLA.
  • Ability to work with a variety of diverse stakeholders
  • Managing with minimal resources.
  • Ability to work in a consensus-driven environment.
02/2015 to Current Senior Manager - Annual & Special Gifts H&R Block | Elizabethtown, PA,
  • Develop and implement a complex integrated fundraising program for donors of $1-$50,000+ identified through multiple sources (direct appeals, web, tributes, Lifeline Connection). Employ analytic skills to evaluate results and make recommendations to further enhance the annual giving program.
  • Attend stewardship events and activities that strengthen Lifeline Connection (giving society of $1,000-$50,000+ donors) member retention/donor loyalty, and achieve a $1 million goal.
  • Employ complex analytics to measure donor behavior/patterns and adjust appeals/strategies for greater effectiveness and efficiency in meeting and/or exceeding budgetary goals.
  • Recommend and implement integrated fundraising initiatives across multiple platforms.
  • Independently interact with donors, Board members, administrators, faculty and staff to manage complex projects and achieve specific fundraising goals.
06/2008 to 02/2015 Special Gifts Manager Unity Health Insurance | Madison, WI,
  • Managed member recruitment and retention for Lifeline Connection, involving multiple renewal mailings and integrated e-appeals each year, as well as numerous additional customized acquisition and upgrade mailings to various donor segments identified through data mining and/or donor/volunteer/Board member contacts.
  • Responsible for day-to-day operation of multifaceted direct appeals program, including detailed segmentation and upgrade strategies; writing and editing copy; data extraction, preparation and analysis; management of vendor relationships; and budget for 12+ annual mailings to different donor segments to achieve successful donor renewal and upgrade.
  • Worked collaboratively with other JCCF and JCCC staff and key volunteer leaders to achieve annual direct mail, special gifts and overall fundraising goals, especially with regard to prospecting and renewal strategies for Lifeline Connection and annual giving pipeline.
  • Developed and implemented effective e-solicitation program that complements existing print mail campaigns, as well as original e-communications to both enhance relationships with online donors and encourage offline donors to convert to electronic giving.
  • Developed and coordinated messages about the JCCC/JCCF to all levels of donors through JCCF eNews as well as additional time-sensitive e-communications (e.g. research progress/drug approval announcements). Adept at communicating complex scientific ideas to a lay audience.
  • Coordinated with writers, editors, designers, printers, mailhouses and other vendors to produce quality print and electronic materials and distribute them to target audiences.
  • Developed and implemented strategies for enhancing JCCF web presence and online giving. Coordinated with JCCF, JCCC and other University staff, as well as outside vendors and consultants, to strengthen and promote online giving opportunities and e-communications for current and prospective donors.
  • In concert with the Director of Special Gifts, served as liaison to Nominating Committee of the JCCF Board of Directors and other Board committees as needed. Helped manage complex Board processes and communications, including new Board member recruitment and nominations as part of a detailed Board member evaluation process. Helped define Board member roles and supported their active participation in the fundraising process.
05/2005 to 06/2008 Database Analytics Manager American Red Cross Blood Services | City, STATE,
  • ➢Developed and implemented direct mail and e-mail initiatives to support regional marketing plans.
  • Generated and interpreted analytics to evaluate effectiveness of various marketing campaigns. ➢
  • Managed blood donor database to ensure comprehensive and accurate records. ➢ ➢
  • Conducted database queries to generate lists for call center. ➢
  • Utilized Get Active/Convio eCRM to manage and grow the e-mail database to ensure integrity and effectiveness of e-mail communications. ➢
  • Managed staff of 6 customer service and data entry personnel.
10/2003 to 05/2005 Donor Center Representative/Special Projects American Red Cross Blood Services | City, STATE,
  • Developed and implemented an effective donor recruitment program by building and maintaining partnerships with area businesses. ➢
  • Coordinated and executed marketing plans with Telerecruitment Director to ensure achievement of department goals for each donor center. ➢
  • Planned and executed marketing and logistics for promotional drives in conjunction with corporate partners such as Starbucks, Universal Studios, KLOS Radio, and Pick Up Stix Restaurants. ➢
  • Supervised 18 employees serving as customer service representatives for various internal and external projects.
2002 to 10/2003 Donor Recruitment Consultant American Red Cross Blood Services | City, STATE,
  • Planned and applied effective strategies to recruit and retain blood donor groups to sponsor blood mobiles within an assigned geographic territory. ➢
  • Identified and used appropriated methods to ensure efficient scheduling of blood mobiles to meet weekly and monthly collection goals. ➢
  • Provided sufficient training and operational support to donor group chair to ensure achievement of annual goals. ➢
  • Worked independently as well as cooperatively to meet individual and district goals. ➢
09/1999 to 2002 Customer Service Representative American Red Cross Blood Services | City, STATE,
  • Goal-oriented team member responsible for the recruitment of 100,000 donors annually for the Southern California region through inside sales efforts.
  • Arranged and maintained blood mobiles throughout Southern California by working with both community and corporate officials. ➢
  • Achieved department collection goals for twelve consecutive months averaging 7,000 units of blood monthly.
Expected in 1998 to to B.S. | Biology Niagara University, Lewiston, NY GPA:

➢Dean’s List – seven semesters. ➢

Recipient – Niagara University Trustees Scholarship, four years. ➢

Honors Thesis – Behavioral Neuroscience Lab


Public speaking

Direct Mail

Event planning

eMail Marketing

Social Media marketing

Database management

eCRM (Convio) - Intermediate level

Raiser's Edge - Intermediate level

HTML/web design - Beginner level

Microsoft Office Suite - Intermediate to Advanced level

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Resume Overview

School Attended

  • Niagara University

Job Titles Held:

  • Senior Manager - Annual & Special Gifts
  • Special Gifts Manager
  • Database Analytics Manager
  • Donor Center Representative/Special Projects
  • Donor Recruitment Consultant
  • Customer Service Representative


  • B.S.

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